Northgate Insurance Services Reviews 

Excellent care from start to end. Easy to use website, easy to reach and knowledgeable customer care and great service at garage. Thanks

Within a few phone calls everything was setup, and pending results I knew within hours that my claim had been accepted to proceed, within a few days the cost of the repair had been approved, and the whole experience was over within 10 days. Great service and an easy process all round.

Was very happy with the service from start to finish curtesy car was delivered quickly the member of staff who delivered showed me all the important things you need to know when using a different vehicle from your own . As soon as my own vehicle was repaired and returned the curtesy was picked up excellent service from start to finish thank you

Experienced, caring and thoughtful staff

Excellent customer service

Brilliant customer service and overall brilliant service

Right from the start it was handled exemplary, all completed with ease , nothing was too much trouble very impressed.

Easy to use and always professional

Lovely caring staff. Nothing too much trouble.

all was good

They were efficient and friendly. Nothing was too much trouble. They guided me through Process and made it easy to obtain the hirer car while the insurance company sorted out the claim. Also made completing the forms easy. They also kept me informed of the process.

Quickly arranged deliver to house , pickup was also easy , nice car . It was just so hassle free .

Car was provided within the time agreed and handover was professionally handled.
The service was efficient, friendly and a convenient doorstep delivery.
On return, the same quality of timescales and professional care was shown.

At first was all okay.
Had my hire car a week- got a flat tire. Auxillis was unable to contact their supposedly 24 hours tire company, so had to have my car towed ( which didn’t come until 1am the next day) was honestly a joke.
Now having to pay 2 different car charges for their mistake. Auxillis was unable to even tell me what the charges were for. Had to take the complaint further. Sadly it was upheld. I do not recommend this company- they are extremely unhelpful, not understanding and take money which is not deserved for their own mistakes!!!

Great communication and service, really helpful and accommodating

Everything worked perfectly, car delivery & and collect on time.

At some point in many people's lives, a stressful time arises when they have to deal with a car insurance claim. I have dropped my jaw to the floor to see how Auxillis have taken me through the process... The Company has made what I thought would be a stressful and awful time absolutely effortless and stressless for my wife and me. Right from the first contact through to the end, we were made to feel important and taken care of. From the first phone call to the emails, Auxillis was always there, ready to answer any questions we had. We did not have many questions left, as everything was clearly explained to us from the very first point of contact.
It was an absolute pleasure to have Auxillis assist us with everything; their staff is very friendly and very well trained in customer service, as well as in all legal matters.
I wish there were more companies like Auxillis.
Thank you for everything, guys!

I found Auxillis very helpful , at a time when I was really stressed regarding a car repair. The hire car I was provided with, was lovely / clean / delivered & collected when I was told. I would highly recommend this company.

Horrendous company that have completely ripped me off with hire charges. Auxillis supplied my hire car through my insurance company, and charged me for one day of late return, despite the fact that I spent a whole day trying to get through to them and they wouldn’t answer the phones! I left multiple voicemails and lost a day of work waiting for them to contact me to collect the vehicle. They also charged me for a failed collection even though nobody came to my house to collect on the day of the charge!! Absolutely absurd , I have been robbed blind of over £200. Unprofessional company that are impossible to get hold of and despite me explaining everything to them they have been totally unhelpful. I returned the car in perfect condition and they have treated me awfully. Terrible terrible service, avoid if you can as they will try to get money off you any in any way possible!!!!

After a great start for a no fault accident on the day, I find myself being told different things (someone is lying to me), promised calls (including today) and feeling I have to do all the chasing. I am nowhere forward in over a week. Right now I wish I had not opted to go with Auxillis from Admiral. Hopefully things will improve but not impressed at the moment.