The service from Northgene is usually very fast. I've had many occasions when the home test kit has arrived in the mail the day after ordering and then the results received just one day after mailing... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We used Northgene to conduct a paternity and avuncular DNA test. Everything was conducted with the upmost professionalism and integrity. Any questions I had whether in respect of the tests or the re... See more
Company replied
I already had a good idea of what my results would be, but NorthGene still impressed me. Everything was handled with care, super efficiently, and their communication was great throughout. Prices are r... See more
Company replied
On receipt of an order the home test kit appears very quickly in the post and once received into the lab the results are usually available within 24 hours and quite ofen on the same day that the sam... See more
Company replied
Company details
Written by the company
NorthGene™ provides fast, accurate, and confidential DNA and Sexual Health testing. With 30 years of expertise, Ministry of Justice approval and ISO 17025 accreditation, we deliver reliable results for personal peace of mind and legal requirements. Whether you need a discreet at-home kit or a Ministry of Justice-approved report, our experts provide clarity when it matters most.
DNA Testing You Can Be Sure Of
Written by the company
Contact info
Deeside Industrial Park, CH5 2UA, Deeside, United Kingdom
- 0191 233 1414
- northgene@biofortuna.com
- northgene.co.uk
Next-Day Results Available
4.8
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from NorthGene™
Hi Edouard,
Thanks so much for your review! We’re pleased to deliver fast and reliable testing.
Kind regards,
Business Manager - NorthGene™
Good overall service
Good overall service....Only issue I have is that they claim to get your package a few days after it actually arrives, so not really a 24 hour turnaround.
March 26, 2026
Reply from NorthGene™
Hey Gary,
Thank you for your feedback. For context, all samples are booked into the laboratory upon receipt and sent for processing immediately. The dates of sample receipt, testing and reporting are also included on our reports. Please can you email northgene@biofortuna.com to discuss further, as what you have stated does not align with our procedures.
Kind regards,
Business Manager - NorthGene™
We test monthly and have found…
We test monthly and have found Northgene are always accommodating and very efficient.
If only Royal Mail could be counted on for the same quality the whole experience would be flawless.
March 27, 2026
Reply from NorthGene™
Hi Jeremy,
Thanks so much for your lovely feedback and for testing with us regularly - it really means a lot! We’re glad to hear our team has been helpful and efficient and will pass this on to them.
Kind regards,
Business Manager - NorthGene™
Reply from NorthGene™
Hello,
Thanks so much for your kind words! We’re really glad you found the process efficient and easy.
Kind regards,
Business Manager - NorthGene™
They are very fast to do the test and keeps you in the loop
Very good fast and keeps you in loop about the process.
April 1, 2026
Reply from NorthGene™
Hi Richard,
Thanks for the great review! We’re glad you appreciated the speed and updates throughout.
Kind regards,
Business Manager - NorthGene™
Reply from NorthGene™
Hi Paula,
Thank you for the lovely feedback! We’re glad you were happy with the service and turnaround time.
Kind regards,
Business Manager - NorthGene™
Easy fast result highly recommend 5*
March 30, 2026
Reply from NorthGene™
Hi Jordo,
Thank you for the fantastic review! We really appreciate your recommendation.
Kind regards,
Business Manager - NorthGene™
Reply from NorthGene™
Hi Alex,
Thank you so much for your kind words! We're really glad to hear you had a great experience with our team and will pass this feedback onto them.
Kind regards,
Business Manager - NorthGene™
Overall great experience using this…
Overall great experience using this company easy to do quick results
March 9, 2026
Reply from NorthGene™
Hi Paris,
Thank you so much for the 5-star review! We’re really glad you found the process easy.
Kind regards,
Business Manager - NorthGene™
Fantastic kept me informed all way…
Fantastic kept me informed all way through the process and fast rests thankyou so much
March 16, 2026
Reply from NorthGene™
Hi Angela,
Thank you for the kind review - we're so pleased that we were able to help. We will pass your feedback on to our team.
Kind regards,
Business Manager - NorthGene™
Reply from NorthGene™
Hi Ian,
Thank you for the 5-star review! We will pass your feedback on to our team.
Kind regards,
Business Manager - NorthGene™
Reply from NorthGene™
Hi Roxy,
Thank you for your kind review! We're really pleased to hear that you recommend our services, and will pass on your feedback to our team.
Kind regards,
Business Manager - NorthGene™
Had to ask for my results 4 times and…
Had to ask for my results 4 times and still only got half the results back. Have emailed again but the email bounced back. Don’t bother
March 11, 2026
Reply from NorthGene™
Hi Murray,
Thank you for your feedback. All results were issued to you via email within the specified time frames. If you'd like to give us a call on 0191 233 1414, and we can talk through how to open these results on the device you are using.
Kind regards,
Business Manager - NorthGene™
Reply from NorthGene™
Hello,
Thank you for the 5-star review and your feedback - we will pass this on to our team.
Kind regards,
Business Manager - NorthGene™
Really good
Really good, would definitely recommend, the communication and timescales were amazing!
March 9, 2026
Reply from NorthGene™
Hi Becci,
Thanks so much for your recommendation! We're so pleased you had such a positive experience with us.
Kind regards,
Business Manager - NorthGene™
Reply from NorthGene™
Hi Angie,
Thank you for the 5-star review! We will pass your kind feedback onto our team.
Kind regards,
Business Manager - NorthGene™
I had a great experience with…
I had a great experience with NorthGene, super friendly and helpful throughout the process, 100% recommend for any DNA testing requirements.
March 17, 2026
Unprompted review
Reply from NorthGene™
Hi Rob,
Thank you for your kind feedback - we're pleased to hear you found our team friendly and helpful throughout and will pass this on to them.
Kind regards,
Business Manager - NorthGene™
I already had a good idea of what my…
I already had a good idea of what my results would be, but NorthGene still impressed me. Everything was handled with care, super efficiently, and their communication was great throughout. Prices are reasonable and you can tell they really pay attention to detail. I’d definitely recommend them and would happily use them again!
March 10, 2026
Reply from NorthGene™
Hi Char,
Thank you for your lovely review! We’re glad you had a great experience with us and really appreciate your recommendation. We will pass on your feedback to our team.
Kind regards,
Business Manager - NorthGene™
Excellent and effiecient service
Received test kit through mail after ordering online, and recieved results within a week. Very good service
March 2, 2026
Reply from NorthGene™
Hello,
Thank you for your kind feedback! We're so pleased you found the service efficient - we will pass this on to our hardworking team.
Kind regards,
Business Manager - NorthGene™
Reply from NorthGene™
Hey David,
Thank you for your feedback. We currently offer the cheapest and fastest testing service in the UK as we appreciate the importance of affordable and accessible health testing.
We also offer a discount on the purchase of multiple tests. You can reach out to us at northgene@biofortuna.com to learn more.
Kind regards,
Business Manager - NorthGene™
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.