Northside Rentals Reviews 

221
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, highlighting the staff's friendly, helpful, and accommodating nature. Many found the booking process simple and easy, appreciating the smooth experience from start to finish. People also frequently noted the competitive and reasonable pricing, offering excellent value for money. However, some customers also noted issues with vehicle condition, describing some cars as dirty, damaged, or not in pristine state upon pickup. A few other people also felt that there were problems with booking details, such as not being informed about bond requirements or confirmed items like a second spare tyre not being provided.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the excellent and efficient service... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness and... See more

Product

Reviewers highlight ambiguous aspects of product quality and condition. Some customers reported positive... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy, fast, and... See more

Price

Reviewers consistently express satisfaction with the pricing, often describing it as competitive and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prices where much better than other hire places. Staff were friendly and helpful. Long term hire of a van for business use. Services that were required for van were orginized by the company and fitt... See more

Rated 5 out of 5 stars

We had a great experience with Northside Rentals Broome … the car was perfect, in pristine condition. The staff were so helpful picking us up and dropping us back to the airport in their shuttle bus …... See more

Rated 5 out of 5 stars

Our vehicle had only done 35,000 kms, so was perfectly reliabe and economical. The staff were very pleasant. The free Broome airport shuttle was quick and had lots of space for our luggage. Onlin... See more

Rated 5 out of 5 stars

Northside Rentals experience was efficient and professional. They where most helpful when we misjudged the distance between our apt and their premises and they came and pick us up from roadside and... See more


Company details

  1. Car Rental Agency
  2. Truck Rental Agency

Written by the company

Northside Rentals offer best weekly car hire deals in Perth from $25 a day. We have branches in Perth, Busselton, Broome and Port Hedland. We offer dedicated shuttle bus to and from Perth Airport, Broome Airport and Busselton/Margaret River Airport.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

221 reviews

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No recent history of asking for reviews

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4.6

All reviews

(221)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful staff

Very helpful staff to deal with from start to finish.
Hired a nice LDV 12 seater to show my guests around the south west. All passengers commented it was very comfortable, it was a pleasure to drive and good on fuel.
Bond was back in my bank on day of return thanks very much Northside.👍👍👍

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Courteous, clean, great rate!!....

Northside provided a spanking clean current model low mileage CX3 at a rate that was far below anyone else. Booking was easy and I collected after hours, so had to get a cab from Perth airport to Kewdale (grumpy driver since it was a short trip, recommend use Uber rather than a taxi, I had a lax in judgement and felt sorry for the taxi industry!).

The keys were in a lockbox and access was simple - in 2 minutes we were underway. Drop off was also easy and photos were emailed to me within the day. Just waiting for the refund of deposit, probably later today.

Definately obe to use - I'll make a point of it next time. There is a shuttle in normal business hours.

Thanks Northside!

October 14, 2024
Unprompted review
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Rated 1 out of 5 stars

Disappointed

I hired a dozen pieces of plant and machinery from North Side Rentals for a project, but unfortunately, the experience was far from satisfactory. Although they were quite prompt with their delivery, the equipment they mobilized to the worksite was faulty, breaking down repeatedly and causing delays in our project. When I contacted them for repairs, their response time was disappointingly slow, further impacting our progress. To make matters worse, they tried to charge me for the malfunctioning equipment, despite it being unreliable and prone to breaking down again. Overall, I cannot recommend North Side Rentals due to the poor quality of their machinery and lack of responsive customer service.

June 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service.

Great customer service.
Fantastic value for money.
The booking process is a bit complex (time consuming) but that is the only negative.

October 7, 2024
Unprompted review
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Rated 5 out of 5 stars

Great staff fantastic customer service

I have been a customer of Northside Rentals Airport branch for about 3 years. The staff are always friendly and helpful. In my experience they always go the extra mile to assist. That's why they are my choice for car rental for now and into the future.
Thanks guys and see you soon.

Max

October 1, 2024
Unprompted review
Rated 2 out of 5 stars

"Unsafe and Poorly Maintained Vehicle – A Risky Experience"

We rented a 12-seater, but when we arrived for pickup, the company realized they had double-booked the vehicle. After a delay, they gave us a 12-seater LDV with 66K kilometers on it. The car was in poor condition—filthy inside and out, with dirty windshields, dashboard, and side mirrors. Despite this, we had no choice but to accept it as there were no alternatives, and our trip was already planned.

What was more concerning was the safety of the vehicle. The brakes were noticeably poor, and the last service had been done over 30K kilometers ago. Driving over 2,000 kilometers from Perth to Monkey Mia, we were constantly worried about the car breaking down. Although we made it through without incident, it felt extremely risky and irresponsible of the company to provide a vehicle in such unsafe condition. This could have easily led to a serious issue on the road.

September 20, 2024
Unprompted review
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Rated 5 out of 5 stars

Not fancy but got me there and back!

I was heading up to the Murchison and wanted a reliable 4x4. Northside provided this - ex mine site vehicle but drove well with good economy. Not fancy but did the job. Good service and pricing.

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

5 Stars!

I can only recommend this rental place.
It was super simple and cheap compared to other companies.
The staff was very friendly and we got everything we wanted.

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent overall experience

Great online booking system, great pricing, clean new cars, friendly helpful staff, easy pickup and return. Have used before and will use again when I am in Perth.

September 13, 2024
Unprompted review
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Rated 5 out of 5 stars

Stress-free Hire

Thanks Guys! The epitome of hassle free, honest, organised, cost-effective car hire. I’ve been using NR in Greenwood for years. Very friendly staff. For my most recent hire I was very disorganised, had just lost my wallet, and had to postpone my vehicle return twice at very short notice. Nothing was any bother for this great team. Stress-free! Will continue to use and recommend to everyone.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful service

Wonderful service, great rates, and exceptional flexibility. Needed to extend rental by 2 weeks, nothing is a problem for the team. Will definitely use again.

September 20, 2024
Unprompted review
Rated 4 out of 5 stars

Awesome friendly staff

Awesome friendly staff, very hassle free experience. My only complaints are,there is NEVER any cars at $27 per day.....never happens,and the air con in the cheapest cars does not keep up with the summer heat

September 16, 2024
Unprompted review

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