NorthStar Home Reviews 

I am 91 and while I was in rehab recovering from back surgery 2 salespeople came to my home. They pushed my family in to agreeing to a month to month and the equipment was supposedly being leased not bought. Yesterday I called to cancel and was told I had a 5 year contract and owned the equipment!
I never agreed, signed or approved any of this yet when I told them I was not going to pay after this month they threatened my credit!
This was supposedly the head of the company! He said he needed to take the matter up with the board but wouldn’t promise anything! I have filed a complaint with the BBB.
The equipment doesn’t work most of the time, can’t even get the doorbell camera to work, no video and since there is no longer 3g is their equipment doesn’t work as it should! They even have it posted on their website apologizing to customers!

1) PLEASE do not go with this company, learn from our mistakes. We got suckered into signing after a sales person sold us on the product. This product IS EXPENSIVE for a mediocre product. We paid 6x a year what Ring costs and don't even have any video monitoring. Not only is the expense insane, the contract is absurd. We fulfilled our 42 month contract (what were we thinking, a 42 month contract is actually insanity) and without any notification got auto renewal for another 18 months. Well that would have been fine if we could have canceled without being charged, but NOPE that auto renewal also came with an auto renewal of the termination fees, that were over $1000 dollars. This is a very predatory contract and I feel sick to my stomach that there was no way to get out of this contract. PLEASE do not go with this system, it is not worth it in so many ways.

I want to relay what most people are saying. You can't get out of your contract without going to collections. I tried when I became unemployed. They said I could "buy out" ~$1,800 contract (gee, did I mention I'm unemployed...) Then they say I have to cancel within 60 days of my contract expiring. I call back about 50 days prior only to be told I had to cancel PRIOR to 60 days. Don't rely on the truth being in the logs (that they only have access to) because the tech I spoke to put in notes HE wanted. I had to restart my service with them (I guess I'm supposed to thank them...) or my credit would take a hit. So now I get a reduced rate, I have my termination letter in so that (God willing) if the rules stay the same I'll be out of it in 3 years (original renewal was 18 months, but in order to get the $200+ I owed from back payments I didn't make to be waived...) Again, just start to finish this company is one to ABSOLUTELY steer clear of!!! Hopefully people read these reviews BEFORE looking at this company's "deal"...

It’s a nightmare to get out of their contract. I cancelled my contact 2 years ago and paid $500 for early termination. Now they are telling me it was a pre payment of service. I have called them multiple times to explain this and was told that my contract has been terminated. Today I got a call that I will be sent to collections if I do not pay what is owed on my account. Stay as far away from this company as you can.

When northstar came out in June of 2021 to replace the outdate panel, they had my husband sign what the tech described as a work order to prove they did the work and there was a clause that they we had to pay another 3 years, that was not discussed. I would say that is deceptive trade to say the least. We sent a written notice to Northstar to cancel our service, they said we could not get out of the contract. I guess they will cancel when payments stop. Our equipment does not work, Skybell is totally gone, doorbell does not even work.
We have been advised, and will, file a complaint with the Attorney General's office. DO NOT USE THIS COMPANY, CROOKS.

They will keep “auto renewing” your contract and charging you hundreds to get out of it. We waited 18 months for our contract to end to call and cancel and then were told we’d have to wait another 18 months because when we signed up FIVE years ago the contract said it could auto renew. They send out no notification of renewal-most likely so they can hopefully lock you in without you catching it. Shady company, crappy equipment, crappy customer service.

Zero Star...CRIMINALS is what comes to mind when dealing with this company. Tried to get ahold of this company since the beginning of the year to cancel my 5-year contract only to say that it can't be terminated until May when contract expires. When May comes around any I call to cancel, they said I needed to cancel in writing within 60 days of contract expiring. As a result, contract extended an additional 18 months. This company is the exact reason I will never deal with ANY company that tries to sell me something at the door. Pitiful excuse of a company!!!!

Do not use Northstar. I called every 3 months to get my services cancelled and was told to call in April and when I did they told me I was locked into an additional 18month due to not sending a notification of cancellation in May. I was not told May. Then they said that they could give me a discount is I signed another 3 year contract, but not on the 18 month contract. This company doesn't do anything extra for you than a more reliable company and when a monitor or motion detector breaks, they want to charge you to fix it. Choose a different company.

Sales guy sold me on how prompt y'all are to get out and take care of any issue with the system. Called in today to have a tech sent out due to door bell not working and got the run around and was told I would have to call back when I am at the home so I can trouble shoot the system. When I spend $4,000 on your system and pay you monthly on top of that I expect y'all to trouble shoot it not me!

My family (my mother) has been stuck with these people since June 2015. They automatically extend the contract 18 months and won't let you cancel it.

Since the account was in my mother's name and she passed away, Northstar added my name to the account without any documentation, so it couldn't be cancelled. The hardware was run through a landline which was disconnected last summer. NorthStar is not interested in the customer having updated equipment either. The current equipment is 7 years old and beeps because ATT removed 3G towers. There is no monitoring as the equimpent is no longer receiving a signal. NorthStar is only interested in collecting their money from customers.

All around NOT NICE OR PROFESSIONAL people. The word fraud comes to mind.

If I could present no stars I would. This company locks you into a contract and makes you jump through hoops to cancel. Your responsible for the contract in its entirety. You end up paying for services you don't get. recently the 3g service they used for cellular networking went down and they sent me a modem that clearly stated this product contains chemicals that will cause cancer. I called and explained that I had recently loss my daughter and father to cancer and really didn't want to expose my grandchildren and elderly mother to this caustic device and because they had no other solution to giving me what I paid for I asked if they would cancel my contract 2months early. I was met with fierce resistance! The rep on the other end said your in the contract you will have to pay what you owe before we can end the contract. HEARTLESS.... I completely understand business but if your not giving me the ability to communicate with the control panel you gave me without exposing my family to cancer causing agents I should have a choice not to use your services based on that knowledge and you should end my services upon request without expecting me to fulfill a contract that is not complete in its delivery.
Are we not able to make sound decisions to protect our families without having to pay extra for it? This seems ridiculous to me.
I will NEVER use NorthStar Home again, and I'm advising everyone and anyone that see's this don't make the mistake I did by choosing this company.

Zero stars! Do NOT under any circumstance sign a contract with this company! Their business practices are shady at best and wouldn't surprise me if some of their contracts are quite possibly not above board. Long story short we moved out of state and were originally told they did not service our new area so we could terminate our account with a $250 early termination fee. Well, several phone calls, several emails and several months later they all of a sudden determined they have service in our new area. At this point I don't trust them and wouldn't take their service if it were given to me free! I have asked them on many, many different occasions to pull several recorded phone calls to determine what was originally said to me and my husband. It has taken them 9 months to do so and of course they pulled the two phone calls that collaborated their side of the story after which time they had time to change their original version. At this point they are turning my account over to collections. I will also be pursuing legal actions of my own for pure principal. Consumers should not be held hostage to companies that do not honor their contracts nor appreciate their customers. The worst customer service I have ever experienced!!

They hard to get a hold of. Not reliable. They make it difficult for one to cancel without getting penalized. Poor customer service they don’t make you feel valued as a customer. I would not or never recommend this poor rated service. When equipment goes out they make difficult for you to get your system running properly. When you try to call to get help it take forever to get someone on the line or they never get on the line to assist you. I’m sorry, I’m just a very unsatisfied customer that hasn’t had the opportunity or to get a Chance and given the opportunity to cancel upon my wish. I think the business burial should look into then and here the complainant of there customers. No star rating for northstar.

Do not get them!! I canceled my contract and now they can’t find it and renewed my contract. Beware! Very expensive and Horrible support!

We had a power outage. When the power came back on, the device set up in the garage that lets you open and close the garage door from the northstar app, was beeping and flashing. When I called customer service. They told me to take the batteries out. There were no batteries!! It’s connectedto electricity. Duh, If they were batteries it would’ve started beeping and flashing after the electricity came back on. They need customer service people who know what they’re talking about. Also for two or three years I have been charged for a thermostat I do not have. I have contacted customer service several times and not once has I’ve been removed from my bill.

Horrible company, I been trying to get out of their contract for months and they always find something to keep me hook, their faulty equipment will work for a few months and after that they will charge you for every technician visit. Stay away from this company, nothing but a scam.

DO NOT LET THESE PEOPLE INTO YOUR HOMES!!! They do not honor there contract with you and do not let you out of your contract. IF you can talk with anyone they give you a run around. Complete scam!

I had a wonderful experience with your technician Dalton C.

Unethical company that uses cheap underhanded tricks to prolong contracts. Salesmen paraphrase contract and omit the 18 month extension if you don't cancel in time. Damaged caused to my home, not repaired and poor customer service.

I am active duty military and will be PCS'ing across country. We called and were told all we needed was to provide orders and they would cancel our contract. 7 days later they emailed and said that they still provide service in the area I was traveling to and i could not cancel. I called again and was told if the property manager would not allow for the NorthStar alarm system then they would cancel. I showed them in the lease agreement that I was not allowed to alter the alarms systems and still NorthStar has not allowed my cancellation. They are citing that it doesn't specifically say that there can not be two systems in the home. I have been trying for over a month to get NorthStar the "next" document that they need to cancel and am still no closer. NorthStar is making an already stressful move across country even worse. No other company that i have worked with has made things this difficult. I recommend that you keep searching for any other company unless you enjoy being treated like a number with no concern for you as a human.