Thank you so much for the wonderful experience! The staff was incredibly helpful, kind, and always ready to assist. I truly appreciate their professional approach and friendly attitude. I was also ple... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First time i ordered, didn't got any confirmation mail. Money was transferred(Ideal). After sending an email no response, but checking bankaccount money was transferred back the ext day. Ordered again... See more
You should eliminate links to well known corporations and make the website fully operational for Linux users with browsers such as Firefox. I could not see the animations. Kudos for not adding cre... See more
Ok so where to start, this is my second pair of northwave snowboard boots, and they are so comfortable, durable and affordable! I recently purchased new boots and bindings. They both fit perfectly t... See more
Company details
About Northwave
Written by the company
Northwave products are a true excellence of Italian design, tested by the best riders worldwide since 25 years.
At Northwave we pour all our energy into one and one thing only: creating the finest products for sport in the mountains. With a single-minded focus, we create innovative products, unmatched in terms of performance, quality, design and style.
MOUNTAIN. IT’S IN OUR BLOOD. Our Headquarters nestle at the base of the mountains, a bike and snow mecca and our daily source of inspiration for the sports we love. Whilst there are many places that claim to be the spiritual home of their sports, few are really. It’s here in the mountains that we design and test all our products, on the trails and on the slopes and at our in-house technical research facility nearby Montebelluna, worldwide renowed epicenter for the development of sport technical shoes. It’s no coincidence that Northwave as a brand has always been associated with the values that define its Alpine heritage: innovation, quality, attention to details, performance, a refined aesthetic and sustainable development. Our mountain roots are evident in all we do.
Mountain biking and snowboarding is more like a way of living than a sport that you just do in your free time. It gives you pure emotions while you are close to nature with homies. And both also gives you perfect opportunities to travel a lot, to face your limits and to basically improve yourself. It is simply your lifestyle.
At Northwave we pour all our energy into one and one thing only: creating the finest products for sport in the mountains. With a single-minded focus, we create innovative products, unmatched in terms of performance, quality, design and style.
MOUNTAIN. IT’S IN OUR BLOOD. Our Headquarters nestle at the base of the mountains, a bike and snow mecca and our daily source of inspiration for the sports we love. Whilst there are many places that claim to be the spiritual home of their sports, few are really. It’s here in the mountains that we design and test all our products, on the trails and on the slopes and at our in-house technical research facility nearby Montebelluna, worldwide renowed epicenter for the development of sport technical shoes. It’s no coincidence that Northwave as a brand has always been associated with the values that define its Alpine heritage: innovation, quality, attention to details, performance, a refined aesthetic and sustainable development. Our mountain roots are evident in all we do.
Mountain biking and snowboarding is more like a way of living than a sport that you just do in your free time. It gives you pure emotions while you are close to nature with homies. And both also gives you perfect opportunities to travel a lot, to face your limits and to basically improve yourself. It is simply your lifestyle.
Contact info
Via Levada, 145, 31040, Pederobba, Italy
- www.northwave.com
4.0
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cycling Shoe Repair
The process for getting a none warranty cycling shoe repaired started slowly, but NW was very professional and provided a good customer service with complete satisfaction for resolution.
March 27, 2026
Reply from Northwave
Hello,
thank you very much for sharing your experience with us. We are pleased to hear that, despite the initial delay, our customer service team was able to support you professionally and provide a satisfactory solution for your cycling shoe repair.
At Northwave, we are committed to offering reliable assistance and taking care of our customers throughout the product life cycle, even when a repair is outside the warranty period.
Thank you for your trust and for choosing Northwave.
The Northwave Team
Great quality and best service.
March 25, 2026
Reply from Northwave
Hello,
thank you very much for your positive review! We are delighted to hear that you appreciate the quality of our products and the service provided by the Northwave team.
Your satisfaction is our greatest motivation, and we will continue working to offer products and support that meet your expectations.
Thank you for choosing Northwave!
The Northwave Team
Thank you so much!
Thank you so much for the wonderful experience! The staff was incredibly helpful, kind, and always ready to assist. I truly appreciate their professional approach and friendly attitude. I was also pleasantly surprised by the fast delivery. I would definitely recommend this and will gladly come back again!
March 16, 2026
Reply from Northwave
Hello,
thank you very much for your wonderful review! We are delighted to hear that you had such a positive experience with Northwave and that you appreciated the professionalism, kindness, and support provided by our team.
We are also happy to know that the fast delivery contributed to your satisfaction. Your recommendation and trust mean a lot to us and motivate us to continue offering the best possible service to our customers.
We look forward to welcoming you back again!
The Northwave Team
nice boots in Sale good prices.
nice boots in Sale good prices.
Free delivery and fast shipment
March 17, 2026
Reply from Northwave
Hello,
thank you very much for your review! We are happy to hear that everything went well and that your experience with Northwave was positive.
Your satisfaction is our greatest motivation, and we will continue working to offer quality products and a reliable service.
Thank you for choosing Northwave!
The Northwave Team
100% will order again
Great stock levels, exact product i needed with exceptionally quick delivery
March 9, 2026
Reply from Northwave
Hello,
thank you very much for your fantastic review! We are delighted to hear that you found the product you were looking for and that you appreciated our availability and fast delivery service.
Your satisfaction and your trust in Northwave mean a lot to us. We look forward to welcoming you again for your next purchase!
Thank you for choosing Northwave.
The Northwave Team
Great
These brought me back to the 90‘s. Cool product, good quality, super fast delivery. Love them!
February 21, 2026
Reply from Northwave
Hello,
thank you very much for your fantastic review! We are delighted to hear that you love your new product and that it brought back great memories from the 90s.
We are also happy to know that you appreciated the quality and the fast delivery. Your satisfaction and enthusiasm mean a lot to us and motivate us to continue creating products that combine style, performance, and reliability.
Thank you for choosing Northwave!
The Northwave Team
Wrong color shipped
Hey there, ordered the 2024 boots in sand color way and received black. I put a customer service ticket in a few days ago and have not gotten a response.
February 12, 2026
11 februari snowboard binding…
Ordered the GAS PEDAL OMNICHROME on February 11th. Still no order confirmation. Emails are also not being responded to. I'm afraid I won't receive the package.
February 11, 2026
Unprompted review
Reply from Northwave
hi kevin
we kindly ask you to write us in our website, or throught our email info@northwave.it : we did not receive any order under this name
thanks
ecommerce team
The product was despatched quickly…
The product was despatched quickly after ordering. It was also delivering quickly and it was well packaged. Good company from my experience.
January 30, 2026
Great packaging and fast delivery!
Great packaging and fast delivery!
Perfect product.
January 29, 2026
First time i ordered
First time i ordered, didn't got any confirmation mail. Money was transferred(Ideal). After sending an email no response, but checking bankaccount money was transferred back the ext day. Ordered again now paid with Paypal, that went fine for now, received a confirmation right away. Now waiting till goods will arrive. I hope that will go smooth.
January 27, 2026
Fast delivery and premium quality
Easy and simple to order. Fast delivery within EU and great quality of the boots I bought. I've never met this brand before, but it looks premium at the first glance.
January 17, 2026
hard to find part for a beloved pair of…
hard to find part for a beloved pair of cycling shoes. Awesome.
January 20, 2026
Great job
Wow! Great experiance, well done guys! As the service as the product is perfect. I ordered saturday night from Budapest, Hungary, by wednesday the boots was delivered. Item as described! This is my second Northwave boot, i had a Legend before, used it for 8 years, loved it! This one, is a Decade Hybrid i hope it would be same good as the former one.
Thank you guys, did a great job! 🤟🙌🔝
January 14, 2026
Bought because of deal
Found a good deal, but the mobile version of the website is slow and clunky. creditcard transaction went through after second try. Translation is not consistent.
January 15, 2026
Terrible
Terrible. I am still waiting for my DHL label to send my shoe for repair. I paid 2 weeks ago and have chased repeatedly. £80 for shoe repair is also an absolute joke.
December 24, 2025
Quick and intuitive user experience in…
Quick and intuitive user experience in the website, easy to proceed with my order. Fast logistic process, even during Christmas season. Order arrived in around one week
December 13, 2025
Poor proprietary rotor (shoe tightening…
Poor proprietary rotor (shoe tightening rotor)quality. Rotor replacement service is too expensive. 70 euro’s to replace a simple rotor that was just outside the warranty period is very customer unfriendly. Non responsive customer service.
Based on my experience I would not recommend northwave.
Only plus side was that the rotor was repaired and shipped back within a week.
November 28, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.