Northwest Guitars Reviews 

814
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that products like guitar parts, pickups, and custom finishes are top-notch, well-crafted, and reasonably priced. Consumers consistently praise the helpful support team and the wide selection available for various musical instrument projects. People also love the swift delivery and secure packaging, noting that orders arrive safely and much faster than expected. However, some people mentioned experiencing frustrating delivery delays or issues where parcels unfortunately failed to arrive properly. A few reviewers also noted that certain shipments faced unexpected setbacks during transit or experienced postal carrier mistakes.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality and great... See more

Delivery service

Clients share satisfaction and positive opinions on delivery service, highlighting that orders arrive... See more

Service

Consumers find service to be positive, highlighting consistent reliability and helpfulness across multiple... See more

Quality

Reviewers highlight positive aspects of quality, consistently expressing satisfaction with top-notch products... See more

Order

Customers consistently note positive experiences with order processes, highlighting swift dispatches and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible bunch of folk to deal with and they sell as far as I know, the best Telecaster pickup upgrades (Tonerider Vintage Plus), I’ve ever purchased anywhere. Turned my project Squier classic vibe... See more

Rated 5 out of 5 stars

Didn't know what machine heads (tuners) my guitar needed, called to get help and got just the most impressive customer service in ages! Brilliantly knowledgable, directed me to machine heads that woul... See more

Rated 5 out of 5 stars

Ordered 2 Telecaster necks. Arrived quickly for international shipping. Fantastic products and fair price. Only complaint is DHL (shipping company) demanded large payment before they would deliver. Th... See more

Rated 5 out of 5 stars

My second order from these guys.i ordered guitar parts on Monday evening and they arrived today- Wednesday ! Wow that’s great service by any standards. I could get the same parts from a few other pl... See more


Company details

  1. Guitar Store
  2. Music Store

Written by the company

Shop now for electric guitar parts & accessories for Fender Stratocaster & Telecaster, Gibson Les Paul, SG | Free shipping on all UK orders


Contact info

4.9

Excellent

TrustScore 5 out of 5

814 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(814)

143 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered 2 Telecaster necks

Ordered 2 Telecaster necks. Arrived quickly for international shipping. Fantastic products and fair price. Only complaint is DHL (shipping company) demanded large payment before they would deliver. This is probably due to our dumb President putting tariffs on everything, but that was the only glitch; not NWG’s fault.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Professional outfit

Guaranteed the best and correct sized proper replacement and original parts everything you need to build up a guitar from scratch 👋

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

My go-to company for guitar parts

My go-to company for guitar parts. Great service and they always seem to have what I need. Branded parts are better than Chinese copies on eBay, and they get to you quicker. Recommended.

October 17, 2025
Unprompted review
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Rated 2 out of 5 stars

they are okay until something goes…

they are okay until something goes wrong.

October 14, 2025
Unprompted review
Northwest Guitars logo

Reply from Northwest Guitars

Hi Ian,
We’re disappointed by this review as it doesn’t reflect what actually happened. As soon as you contacted us about the issue, we immediately apologised and sent you a prepaid return label and QR code so you could post the faulty tuners back free of charge. We also made it clear that we’d dispatch replacement tuners as soon as you confirmed they were in the post — we weren’t even waiting for the return to arrive before sending new ones.

Rather than use the free return and quick replacement we offered, you chose to discard the items and buy elsewhere. That was, of course, your choice — but it left us no way to resolve the issue for you.

We pride ourselves on resolving any genuine problem quickly and fairly, and we stand by the service we provided in this case.

Rated 5 out of 5 stars

Reasonable prices and fast delivery.

The hard part about living in the far north of Sweden is the range and shipping. Everything is harder to find and twice as expensive and even if you have fiber optic internet at the speed of light, shipping will piss you off by taking three times the expected time (even domestically). I can't help but be happy and satisfied when I found Northwest Guitars with good prices for good products and a surprising delivery time. Very happy.

October 14, 2025
Unprompted review
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Rated 5 out of 5 stars

top notch company

Brilliant service, small order this time but have purchased a guitar from northwest guitar previously and the same excellent service was had then, would highly recommend company, parts were delivered on time

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Top notch service

I ordered a P Bass wiring kit and a couple of nice metal knobs. The items arrived very quickly, were packaged well and exactly as described.

I always like to support independent retailers, and this is the 3rd time I’ve ordered from Northwest Guitars - every time the service has been top notch.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

well done

The purchase wasn't nothing much that required quality to be appreciated. Only some aerosol cans. Nevertheless the package was very much careful and arrived quick. Well done.

September 30, 2025
Unprompted review
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Rated 5 out of 5 stars

I bought two packs of Jumbo King…

I bought two packs of Jumbo King strings which a bit of an industry standard , so all fine and dandy there.
What makes this a good sale is the great pricing , packing and swift delivery.

I have bought lots of bits and bobs from these people and service is consistent time and time again.

September 25, 2025
Unprompted review

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