NWMD Reviews 185

Bought a second hand Honda cbr600fw 1998, back in 2016.
Used it for the last eight years on the odd occasion. Still only 12000 miles on it. Decided to strip it down and prepared the frame by using wet n dry etc, only to find the back half of the frame had been bodge welded and filled with filler. Also the tank was a totally different colour underneath. Not impressed to say the least!!!!!!

I ordered a set of brake pads from their eBay store.

They have terrible customer service, advertising items as in stock when they aren't. I messaged them 3 times with no reply, waited a whole month for my brake pads to be dispatched and that was only after a phone call from me prompting them to find out where they were. I was told they can take some from another person’s order that was waiting on other parts (not good for that person either).
Then my parcel tracking was showing as delivered, however it had not been delivered to me. I messaged NWMD again to check if they had sent the parcel to the correct address and again, no reply!
I decided to raise a case on eBay to which was quickly closed as the tracking said delivered. I am now out of pocket £38.60 and will have to buy the pads again elsewhere. that the best part of £80.

Looking back through my eBay history it would seem I had previously ordered from NWMD to which they did the same thing a couple years back, that time I had been refunded.

This company do not care, they are lazy and extremely unhelpful.

Ordered a Givi bag online. E mail confirmation that item would be dispatched within 24 hours. My account was debited the same day. I emailed a week later to be told that I was sent the wrong email, the item was not in stock and would be sent within 2-3 weeks. I replied asking them to confirm that the item was available as it was no longer on their website. No reply! Emailed 2 weeks later asking where the item was. No reply! Called them and after a while they confirmed that the item was discontinued and not available. So I have wasted 3 weeks when I could have been looking elsewhere and they have had my money for 3 weeks. I will never use them again and I'm surprised they are still in business with customer service like this!

Rang as I needed the part quickly. Was not expecting much but the helpful chap at NWMD followed it up, sending me a mail advising as to what he would do and it arrived the next day! And with the best prices around for the items I've needed. ...why go anywhere else?

Really good service. Efficient exchange and refund

I would give a 5 star review for my latest order of a yellow pearl sprint yellow undertray. I would prefer some notification about dispatch (I did not receive any details about dispatch). However I would rate a previous order as 1 star only. I ordered a honda hornet crank case cover previously in pearl sprint yellow. I was sent a honda logo sticker and no crank case....costing me £58. I admit I didn't check the contents of the box until after the return period had a passed. Rather than list the product as not in stock I was sent a very lightweight box with a yellow honda logo sticker. Poor service.

They were very helpful. Great customer service.

Paid £5 for next day delivery but took three days to arrive.
Emailed to ask for a refund but didn’t get a reply.

I received my product with no damage and saved a bunch of money with NWMD. I would purchase from them again. Product was shipped overseas and I got it earlier than planned.

Very reliable I would recommend the company to anyone. Their staff are very helpful.

Fantastic service from the start. They helped me through the order process and even sent me the link via email with the products I required to save me having to look for them. Brilliant service

Excelent.
Great Price, comunication and fast shipping.
Thank you NWMD

Received my order very quickly and would recommend them to anyone

Excellent service, and best price for that product - recommended

Very quick delivery . Great service .

Great communication. Helpful staff and very quick delivery. What more could you ask for. Don't expect them to be cheap but prices fair.

I have bought several items from NWMD. Their prices are competitive and the service is excellent.

Thanks for the EXCELLENT service lads. I have suggested you to a few mates. Regards

Ordered on line an Alpinestars Andes jacket at £50 less than anywhere else I could find with stock plus free delivery. Arrived next day by FedEx! Jacket well packed and in perfect condition with all tags etc. Brilliant service and a great price. I was very pleasantly surprised and would highly recommend these guys.