Norwich Camping & Leisure Reviews 

6,467
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 747 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, noting that staff members are extremely friendly, very knowledgeable, and always ready to help with any questions or requests. Consumers are also very pleased with the fantastic product variety, fair pricing, and seamless purchasing process both online and in-store. However, some customers also noted minor inconveniences, mentioning occasional courier delivery delays and packages arriving with damaged or split boxes. A few reviewers additionally experienced minor challenges with assembly instructions or received incorrect items before everything was successfully sorted out by the supportive team.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting quick dispatch and prompt... See more

Product

Consumers find product satisfaction to be high, frequently highlighting great prices, excellent quality, and... See more

Service

Customers consistently note positive experiences with service, frequently praising the quick delivery times,... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates and significant... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t believe we’d never been here before, it’s a great place with a great selection of various items. We were looking for garden furniture plus pagodas , as it was coming up to end of season I didn’t... See more

Company replied

Rated 5 out of 5 stars

Very helpful pleasant members of staff.Happy to answer any questions Would use this firm again.Only downside was the laborious system of ordering and payment .Price seemed quite reasonable Quick we... See more

Company replied

Rated 5 out of 5 stars

Initial purchase of pergola due to incorrect sizing noticed by another staff member (Richard) was very quickly resolved, once pergola delivered we were put in touch with fitter, again Richard. appoin... See more

Company replied

Rated 5 out of 5 stars

Visited store to look a different brands & quality, found the cantilever umbrella we wanted, placed order over the phone shortly afterwards, they called day after and delivered it 2 days later. Servic... See more

Company replied


Company details

  1. Camping Store
  2. Garden Building Supplier
  3. Garden Center
  4. Garden Furniture Shop
  5. Outdoor Furniture Store
  6. Recreational Vehicle Rental Agency

Written by the company

Norwich Camping & Leisure has over 50 years of experience as a family business selling camping & caravanning equipment, tents, caravan, motorhome & campervan awnings, all-weather clothing, dining & lounging furniture, barbecues & outdoor kitchens (by Weber; Alfresco Chef; BeefEater; Napoleon; Outback;Campingaz; Broil King; Cadac; Char-Griller; Gozney; Grillstream; Kadai; Kamado Joe; Masterbuilt; Norfolk Grills; Ooni; Alfresco Chef; Traeger and Whistler), firepits & heaters, bars, pergolas, arbours, sheds, summerhouses, greenhouses, plants, pots, ornaments, water features etc. Online at www.norwichcamping.co.uk and with a superstore located in Blofield, east of Norwich, we have the region's largest displays of outdoor furniture and outdoor seasonal displays of tents & awnings - featuring products by Vango; Kampa; Dometic; Telta; Outdoor Revolution; Coleman; Outwell; Oztent; Quest; Royal; Wild Country; Zempire; Camptech; Dorema; Isabella; Sunncamp and Streetwize. We are currently Trustpilot's 'No.1 Outdoor Furniture Shop' in the UK - featuring products by Norcamp; 4 Seasons Outdoor; Alexander Rose; Bramblecrest; Kettler; LeisureGrow; Life Outdoor Living and Lifestyle Garden. Our Blofield store is a visitor attraction in itself, with free parking, large open-air and indoor displays, garden centre, farm shop, coffee shop, campervan sales & rental and a hand-wash station for cars, motorhomes and caravans.

Norwich Camping & Leisure

Written by the company

The BEST BRANDS at the BEST PRICES with the BEST SERVICE!
With 50 years of experience in the camping and caravanning business, we can advise customers on the right equipment for their needs. We stock the BEST BRANDS at the BEST PRICES with the BEST SERVICE – offering to price-match if the same product is available elsewhere at a lower price. With free, next-working-day delivery to mainland UK on orders over £100 and low-rate or 0% finance on orders over £500 – both subject to Terms & Conditions – we do everything we can to help you!

FREE DELIVERY on orders over £100 - PLUS...0% or LOW-RATE CREDIT on orders over £500!

FREE DELIVERY or LOW-RATE CREDIT? Why not BOTH?

FREE DELIVERY or LOW-RATE CREDIT? Why not BOTH?
FREE DELIVERY (usually NEXT-DAY) to UK mainland - see our Terms & Conditions. We also ship to Europe - please place your online order, as normal, and we'll contact you with a quote for carriage. 0% or LOW-RATE CREDIT on orders over £500! See our Terms & Conditions.

Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,467)

748 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good information over the phone and…

Good information over the phone and excellent service with regards to the delivery.

September 15, 2026
Norwich Camping & Leisure logo

Reply from Norwich Camping & Leisure

Hi Jean,

Thank you for your great review! We're pleased our team could provide helpful advice and that you were happy with the delivery service. We really appreciate your support and hope to help you again soon.

Rated 5 out of 5 stars

Ordered 4 sim mattresses great price…

Ordered 4 sim mattresses great price best one around, good quality item kids were more comfortable camping 😄quick delivery would highly recommend Norwich camping & leisure always have goods in stock

July 8, 2026
Norwich Camping & Leisure logo

Reply from Norwich Camping & Leisure

Hi Jackie,

Thank you for your fantastic review! We're delighted the new mattresses kept the kids comfortable and that you were happy with the price and speedy delivery. We really appreciate your recommendation and hope to help you again soon!

Rated 5 out of 5 stars

Pleasure to purchase from Norwich…

Pleasure to purchase from Norwich Camping and Leisure. Ordered a new tent and they had in stock exactly what we were looking for and saved £200. We were off camping but didn’t want to miss this bargain so emailed them and arrange with David to post it to us once we returned from our trip. Fantastic service, friendly and helpful, great choice of products. I highly recommend this company and will definitely buy from them again. Also free delivery and by Parcel Force which has a cracking tracking service. Delivered in perfect condition very happy. Well done.

September 10, 2026
Norwich Camping & Leisure logo

Reply from Norwich Camping & Leisure

Hi,

Thank you for your fantastic review! We're delighted David could arrange delivery around your camping trip and that you managed to save £200 on your new tent. We'll be sure to pass your kind words on to him. We really appreciate your recommendation and look forward to helping you again in the future.

Rated 5 out of 5 stars

Great advice and service

Great advice and service. Quick delivery and Vango quality product received

September 8, 2026
Norwich Camping & Leisure logo

Reply from Norwich Camping & Leisure

Hi,

Thank you for your great review! We're pleased our team could offer helpful advice and that your Vango product arrived quickly. We really appreciate your support and hope to help you again soon.

Rated 5 out of 5 stars

Quick despatch

Quick despatch, Great price. Thankyou

September 14, 2026
Norwich Camping & Leisure logo

Reply from Norwich Camping & Leisure

Hi Naomi,

Thank you for your great review! We're pleased you were happy with the price and speedy dispatch. We really appreciate your support and hope to help you again soon.

Rated 5 out of 5 stars

All your member of staff we dealt with…

All your member of staff we dealt with we’re ready helpful. Matt gave us options on how to proceed after telling us we were to get a full refund on our old awning. Arrangement were made to have the new awning delivered and the side panels to be delivered by Isabella direct when they’re available

September 14, 2026
Norwich Camping & Leisure logo

Reply from Norwich Camping & Leisure

Hi Gerry,

Thank you for your lovely review! We're pleased Matt and the team could help you through the process and find the best way forward. We'll be sure to pass your kind words on to them. We really appreciate your support and hope you enjoy your new awning.

Rated 5 out of 5 stars

Great product and great service

Great communication with Jeremy who very patiently answered all my questions about the BBQ, a convenient delivery date was easy to arrange and arrived on time. BBQ is great and the process was seamless from queries to order to delivery

September 14, 2026
Norwich Camping & Leisure logo

Reply from Norwich Camping & Leisure

Hi Ritchie,

Thank you for your fantastic review! We're delighted Jeremy could answer all your questions and make the whole process straightforward. We'll be sure to pass your kind words on to him. We hope you enjoy your new BBQ!

Rated 5 out of 5 stars

I don' normally write reviews

Saturday I bought an awning over the phone and asked if it would arrived by the following weekend. 5☆ number 1 it arrived Tuesday. But with nowhere to put it up and practice I was like a kid in a sweet shop who is not allowed to take there hands out of their pockets.
Friday came and and this 60yr kid was straight from work and off. It took a while to get the awning up because it is mahoosive and I didnt pay too much attention, but up it went and we finally sat down with a brew to enjoy. Saturday we noticed it wasn't the awning wasn't the one we bought and paid for. 5☆ number 2. I phoned the store explaining the situation and they took all the details and asked me to call Matt on Monday. No quibbles no fuss. 5☆ number 3 I called the store and they were waiting for my call. Spoke to Matt he looked into it identified the problem and said sadly "the manufacturers will not be restocking until February, would i mind continuing to use this one until my model comes in and they will exchange it."
You could of knocked me down with a feather with this customer service.
Thank you

September 21, 2026
Unprompted review
Norwich Camping & Leisure logo

Reply from Norwich Camping & Leisure

Hi Colin,

Thank you for taking the time to leave such a fantastic review! We're sorry about the initial mix-up, but delighted Matt and the team could find a solution that keeps you camping while you wait for the correct awning. We'll be sure to pass your kind words on to them. We really appreciate your patience and support!

Rated 5 out of 5 stars

Great prices 👏

Fast delivery, really great prices! Hope the tent is as good! Would recommend this company 👌

September 11, 2026
Norwich Camping & Leisure logo

Reply from Norwich Camping & Leisure

Hi Michael,

Thank you for your great review! We're pleased you were happy with the price and speedy delivery. We really appreciate your recommendation and hope you enjoy your new tent!

Rated 5 out of 5 stars

Very quick delivery perfect item

Very quick delivery perfect item , and well priced

September 13, 2026
Norwich Camping & Leisure logo

Reply from Norwich Camping & Leisure

Hi Valerie,

Thank you for your lovely review! We're pleased you were happy with your purchase, the price and speedy delivery. We really appreciate your support and hope to help you again soon.

Rated 4 out of 5 stars

Packaging

Prompt delivery- I would have given 5 stars but the box was only securely taped on top, the bottom of the box split and opened during delivery. Fortunately all parts were there and considerate driver waited while I checked everything. Very happy with item

September 13, 2026
Norwich Camping & Leisure logo

Reply from Norwich Camping & Leisure

Hi Elizabeth,

Thank you for your review! We're sorry the packaging came open during transit, although we're glad everything was present and undamaged. We appreciate you bringing this to our attention and are pleased you're happy with your purchase.

Rated 5 out of 5 stars

Exceptional after care and customer…

Exceptional after care and customer service

August 24, 2026
Norwich Camping & Leisure logo

Reply from Norwich Camping & Leisure

Hi,

Thank you for your fantastic review! We're delighted you were happy with the aftercare and service from our team. We really appreciate your support and hope to help you again soon.

Rated 4 out of 5 stars
Norwich Camping & Leisure logo

Reply from Norwich Camping & Leisure

Hi Nick,

Thank you for your lovely review! We're pleased our team could help and that you had a positive experience with us. We really appreciate your support and hope to see you again soon.

Rated 5 out of 5 stars

Awning was so easy to put up

Awning was so easy to put up. Instructions were clear and the result is mostly dog escape proof. Our owners are very satisfied.

September 11, 2026
Norwich Camping & Leisure logo

Reply from Norwich Camping & Leisure

Hi Elle and Myla,

Thank you for your lovely review! We're delighted the new awning has your owners' approval, and most importantly, is keeping the escape attempts to a minimum! We hope you all enjoy plenty of adventures with it! 🐾

Rated 5 out of 5 stars

Helpful and respectful on the phone…

Helpful and respectful on the phone when I purchase my order, Very happy with the purchase, the only thing was that I had to wait one more day for my parcel,

September 11, 2026
Norwich Camping & Leisure logo

Reply from Norwich Camping & Leisure

Hi Michaela,

Thank you for your review! We're pleased our team could help with your order and that you're happy with your purchase. We're sorry your parcel arrived a day later than expected and appreciate your patience. We hope to help you again soon.

Rated 5 out of 5 stars

Great job good service

Great job good service

September 11, 2026
Norwich Camping & Leisure logo

Reply from Norwich Camping & Leisure

Hi John,

Thank you for your great review! We're pleased you were happy with the service you received. We really appreciate your support and hope to help you again soon.

Rated 5 out of 5 stars

Excellent website

Excellent website , easy to navigate and Excellent products and excellent prices. Quick dispatch and great communication throughout.

September 10, 2026
Norwich Camping & Leisure logo

Reply from Norwich Camping & Leisure

Hi Chris,

Thank you for your fantastic review! We're delighted you found our website easy to use and were happy with our range and prices. It's great to hear everything went smoothly from ordering through to dispatch. We really appreciate your support!

Rated 5 out of 5 stars

No fuss

No fuss. And quick drlivery.

September 3, 2026
Norwich Camping & Leisure logo

Reply from Norwich Camping & Leisure

Hi Nicholas,

Thank you for your great review! We're pleased everything was straightforward and your order arrived quickly. We really appreciate your support and hope to help you again soon.

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