Norwich Trust Limited Reviews 

267
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the team members are exceptionally friendly, polite, and genuinely invested in making every single interaction pleasant. Many individuals note that support agents provide a welcoming environment where no question ever feels too difficult to ask. Consumers also highlight the remarkably fast and efficient service, noting how simple online paperwork is to complete. People consistently appreciate the clear guidance provided during financial applications, which successfully helps alleviate a tremendous amount of pressure. Reviewers often express full confidence in reliable advice received, stating they would eagerly recommend these professional services.

What people talk about most

Staff

People report positive experiences with staff, highlighting extremely helpful and friendly service from start... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless, fast, and stress-free process... See more

Customer service

Consumers find customer service to be exceptionally positive, describing interactions as top-notch, friendly,... See more

User experience

Users describe satisfaction with the user experience, finding the entire application process fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thanks to the team at Norwich trust especially Jamie and Stuart 🙂 this is my first time taking out a loan and they were ever so attentive and most importantly maintained contact at all times... See more

Rated 5 out of 5 stars

Excellent Experience! ⭐⭐⭐⭐⭐ ​I had a great experience getting the help I needed. The entire process was incredibly easy and straightforward from start to finish. ​The customer service is top-notch,... See more

Rated 5 out of 5 stars

Monika Gebska dealt with my application and was incredible from start to finish. Very professional yet personable and informative. It was hard to find time to speak but Monika was very patient. Paperw... See more

Rated 5 out of 5 stars

Very quick, open and transparent process. Completing online docs was very straightforward and great follow up from an actual person who took the time to listen for any questions and was very clear on... See more


Company details

  1. Non-Bank Financial Service

Written by the company

Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

267 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(267)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Application

I spoke with Monika who was very helpful
Friendly yet professional. She never judged and was very empathetic to my situation.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

A huge thanks to the team at Norwich…

A huge thanks to the team at Norwich trust especially Jamie and Stuart 🙂 this is my first time taking out a loan and they were ever so attentive and most importantly maintained contact at all times through the process. Would I recommend them to a friend, most definitely also would I take out another loan with them it’s another yes.
All the very best

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service
So quick and kind staff thank you to Abbie for a great efficient service.
Would strongly recommend to anyone

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service , very friendly , polite, helpful. The gentlemen i dealt with was so helpful talking me through each stage. Would highly recommend .

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Monika was really helpful

Monika was really helpful. She took the time to discuss what would work best for me and explained everything very well. She made the experience very straight forward for me.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Monika Gebska dealt with my application and was incredible from start to finish. Very professional yet personable and informative. It was hard to find time to speak but Monika was very patient. Paperwork was easy to complete and sign. Would highly recommend.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Snowballing middle earner

I am very pleased with my contact with the service. I spoke to Ryan who was incredibly understanding and very helpful in navigating how best to consolidate a number of debts I have. Nothing was too much trouble and no questions were judged. I did ask some unusual questions however having got myself into a very precarious situation like a number of people with the cost of living it was really helpful to have a human voice who validated and provided me with excellent support during the application process. I feel so relieved and happy to have reached out to this company to consolidate my debts. I am a middle earner who has found themselves in a snowballing situation. Thankfully I now have a resolution and a long-term plan to effectively manage my day-to-day and longer term finances. I would highly recommend this loan company to anybody particularly those who are in the middle earning bracket and struggling with the ongoing challenges we are facing in 2025+. Once again, I just wish to acknowledge Ryan as he was very personable and professional. Excellent.

August 27, 2025
Unprompted review

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