NOTINO HU Reviews 2,300

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

It is easy to use the website and to order. Really the prices are great. Congratulations! And the loyalty Notino Club program also I find it super, fantastic! This is my first orders, actually one... See more

Rated 5 out of 5 stars

Best place ever and most convenient shipping - a lot of sale items and the sale is very frequent . Thank u for the nice experience

Rated 5 out of 5 stars

What I like most is the quality and the wide selection of brands. Prices are often better than in some shops. Shopping is easy, tips and offers are relevant and useful.

Rated 5 out of 5 stars

They are super fast, products are genuine and could be find all my faves at their webstore. Packaging is five star. Another commendation for the Hungarian Customer Service. They are very kind and... See more

Company details

  1. Perfume Store
  2. Cosmetics Store

Information provided by various external sources

Eredeti, márkás parfüm, parfümszettek, teszterek, parfümök az Notino.hu online webáruházban. Női és férfi parfümök kedvező áron. Akár 50 %-os árkedvezmény. Parfüm teszterek, ajándékszettek széles választékban.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Great webshop with horrbile customer service

Great webshop if you don't have to interact with customer service, but as soon as you have some issues, it turns into a terrbile experience where they ask you to send photos again and again until you give in and decide it no longer woths the time spent on it. Today I was asked for the third time to make new photos of the delivery package in case of a damaged product, because obviously the firstly made photos weren't enough...

January 2, 2024
Unprompted review
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Reply from NOTINO HU

Dear Ivett,
Thank you for letting us know.
I am very sorry that you are not happy with your last order. It is important for us to receive positive feedback from our customers, so you can still make a complaint to the company in these cases if the product has been delivered to you incorrectly. Please contact us as soon as possible between 8-16:30 on weekdays at +3642-220141 or by email at info@notino.hu.
My colleagues look forward to hearing from you so that we can find a solution to your satisfaction as soon as possible.
Best regards,
Notino

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Rated 1 out of 5 stars

Order number 68427322 from the Notino…

I ordered a product from the Notino website on December 23. I gat a notification about the receipt of the package, writing that I can pick-up it until the close of store on the 27th.
On the 27th after the Christmas holidays, I went to the pick-up point for my package, where I was told that the package had been returned!
I also used a gift coupon for the order, which the store couldn't credit, so after I have to take care of that as well. I will never buy from Notin again!

December 27, 2023
Unprompted review
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Reply from NOTINO HU

Dear Judit,
Thank you for letting us know.
I am very sorry that you are not happy with your last order. I see from the order number that your complaint has already been processed by my colleagues, I hope you were satisfied with the processing. Our company is constantly working on improvements and feedback from our customers is important to us, so if you have any comments, we would be happy to hear from you by phone, weekdays between 8-16:30 at +3642-22014 or by email at info@notino.hu.
Sincerely,
Notino

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Rated 3 out of 5 stars

cnt pay by card

It was hard to order, to step back to some products, and I could not pay by card even though I had always paid by this card before.

November 26, 2023
Unprompted review
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Rated 1 out of 5 stars

The product I ordered is fake

The product I ordered is fake, not original. It has similar fragrance but it's absolutely not long lasting. I used to have this parfume from another shop and it was on another level. Be careful to order from here. I won't do it again.

November 6, 2023
Unprompted review
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Reply from NOTINO HU

Dear Dni,
Thank you for your review and we are very sorry that the quality of the products you purchased from us was not satisfactory. As a company that has been in business since 2004 and currently sells products in 28 countries and enjoys the trust of millions of customers, we want to assure you that the products you buy from us are genuine. We source our products directly from the manufacturer or from trusted suppliers and there is no possibility of counterfeit products being included in the products you buy from us. All products purchased from us can be claimed within 2 years by all our dear Customers and, if the product is tested and the quality is indeed not satisfactory, we will process it according to the Customer's request. We are confident that if you buy from us in the future, your next purchase will be a smooth one.
If you have any questions or need advice, please contact us on weekdays between 8-16:30 at +3642-220141 or by email at info@notino.hu.
Sincerely,
Notino

Rated 2 out of 5 stars

Stock management problem

I recommend changing the stock management program to a more modern one. I have just finished sorting 2 packs (Discovery box) of perfume samples. After successful payment and ordering, I received a letter saying that one of the samples is out of stock, so one of the complete packages will be cancelled. It was not stated in the letter which one. I immediately wrote to customer service, and the correspondence revealed that: they could not subsequently change that one randomly; nor could they tell me which one was out of stock. But of course I could have a new parcel sorted, at extra postage, which will either work or it won't, given that it still hasn't been established which pack was the problem in the first place, let alone which sample is out of stock. Unbelievable!

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

There is a huge array of products to…

There is a huge array of products to choose from, usually for good price. If you order to your home, the delivery is super fast, and the estimated delivery time is always accurate. If something is not in stock, they will inform you, and not charge you for that certain product.

October 26, 2023
Unprompted review
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Reply from NOTINO HU

Dear Elma,
Thank you for your positive feedback and we are very happy that you are satisfied with both our products and our services. We look forward to welcoming you back to our site with weekly promotions. The system also sends out coupon codes to registered users at random, so you may also want to subscribe to our newsletters. If you have any questions or need advice, please contact us on weekdays between 8-16:30 at +3642-220141 or by email at info@notino.hu.
Sincerely,
Notino

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Rated 5 out of 5 stars

Very good service

It works as it has to work. Large selection of products, user-friendly website, quick delivery.
I particularly like the fact that I have a lot of options to choose from when it comes to delivering my parcel.

October 23, 2023
Unprompted review
NOTINO HU logo

Reply from NOTINO HU

Dear Anna,
Thank you for your positive feedback and we are very happy that you are satisfied with both our products and our services. We look forward to welcoming you back to our site with weekly promotions. The system also sends out coupon codes to registered users at random, so you may also want to subscribe to our newsletters. If you have any questions or need advice, please contact us on weekdays between 8-16:30 at +3642-220141 or by email at info@notino.hu.
Sincerely,
Notino

Rated 4 out of 5 stars

English version of the website

You have a great selection of products, and I'm really happy with the prices. However, I would enjoy your website even more if there would be an English version of the website. I think it would be an excellent option for a lot of expats.
Thank you for your consideration.

October 7, 2023
Unprompted review
NOTINO HU logo

Reply from NOTINO HU

Dear Tiana,
Thank you for your positive feedback and we are very happy that you are satisfied with both our products and our services. You may want to change the language in your browser to see our website in English. We look forward to welcoming you back to our site with weekly promotions. The system also sends out coupon codes to registered users at random, so you may also want to subscribe to our newsletters. If you have any questions or need advice, please contact us on weekdays between 8-16:30 at +3642-220141 or by email at info@notino.hu.
Sincerely,
Notino

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