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Paid for models that never worked, refund refused
I bought the API Pro plan. The GPT models (gpt-5.6-thinking, gpt-5.6-sol) have never answered a single API call, only 502 and 503 errors. Since Oct 14, Claude models also returned 502s for a while. My first support ticket was closed with just a "fixing" reply and no fix. When I asked for a refund, they refused, citing "all sales are final" and saying the GPT models are on indefinite maintenance with no return date. Support is slow and goes through Discord tickets only. Be careful before paying.
October 14, 2026
Unprompted review
Reply from Notokenlimit
Hi Malik, thanks for taking the time to share this, and we're sorry about your experience.
To clarify for anyone reading: our Claude models have not been in maintenance. They are available and working on the API. Between October 14 and 16 we had a temporary incident that caused 502 errors; it was fixed, and the API has been running normally since then.
The GPT models you mention (gpt-5.6-thinking and gpt-5.6-sol) were put in maintenance, and that is shown on our status page. We understand how frustrating it is to pay for a plan and not be able to use part of it, and we should have explained it better in your ticket.
We'd like to review your case personally. Please open a ticket in our Discord or email us with the email of your account, and we'll look at your usage and find a fair solution, such as compensation in plan time. Thank you for your patience.
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