NousReviews 

757
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 674 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being incredibly quick, hassle-free, and seamless, making it easy to switch energy providers and other services. Many people highlight the significant savings achieved on energy bills, mobile, and broadband, often without needing to do anything themselves. The customer service is frequently described as brilliant, with quick and helpful responses via WhatsApp, and a proactive approach to managing switches. However, some customers also noted issues with the interface being hard to use, or experiencing delays that reduced their potential savings. A few other people also felt that the company put them on higher tariffs or failed to investigate properly, leading to increased costs and frustration.

What people talk about most

Service

Users describe positive interactions with service, highlighting its ease, efficiency, and the significant... See more

Value for money

Clients share positive opinions on value for money, with many reviewers reporting significant savings on... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and simplicity... See more

Price

Reviewers mention positive feedback about price, with many customers reporting significant savings on their... See more

Customer service

Customers had positive experiences with customer service, highlighting the quick, friendly, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nous made switching my energy provider incredibly quick and hassle free. They found me a much better deal and I’m now saving a huge chunk of money every month. The whole process was simple and they ke... See more

Rated 5 out of 5 stars

Really easy, nous sorts everything out behind the scenes if you will. I now have new broadband and mobile provider without doing anything except answering a few questions. And saving money! Thanks nou... See more

Rated 5 out of 5 stars

So far so good. Very easy to set up and use, granted you have the relevant documents they require! They’ve currently saved us on our energy bill. We’re lucky to already have an amazing deal on broa... See more

Rated 5 out of 5 stars

I was absolutely gobsmacked at how seamless, yet informative the process was. All my major outgoings reviewed and savings instantly identified. Currently saving approx £100 per month on utilities alon... See more


Company details

Written by the company

We're helping households get smart and stay vigilant to the cost-of-living crisis.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

757 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(757)

677 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wow!

Wow - such an easy transaction. I didn’t do a thing, just agree to the switch and the saving was done, so quickly.
Would highly recommend 👏

June 19, 2026
Unprompted review
Rated 4 out of 5 stars

Nous were great at finding the cheapest…

Nous were great at finding the cheapest options on the market for me. Having used them for various renewals, this was the first time I had to request the renewal process to begin. Once the reason for the renewal process not happening automatically was recognised, the whole process was concluded very quickly. Very happy with the service and the customer support, would highly recommend.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Energy switch

Nous handled my energy switch and saved me £300 on my annual spend for gas and electricity! Thank you nous ! It was so easy and I didn’t need to do anything

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant. I put my details in and they got to work. Switched tariff which saves me £300 a year, I did nothing. They did it all for me and kept me updated along the way. Brilliant app. Looking at more things I can save on now

June 17, 2026
Unprompted review
Rated 4 out of 5 stars

Switch

So far, my experience with Nous has been excellent. The switching process was simple, communication was clear, and the setup was completed without any issues. Looking forward to being a customer and hoping the service continues at this standard.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

An excellent experience

An excellent experience. Good advice given based on a proper understanding of needs and requirements. Gave me the confidence to switch with peace of mind and good savings!

June 11, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look