I found it rather complicated to link my account. I have never experienced such a complicated and such a long account reference number. I nearly gave up and cancelled my insurance, but I used the chat... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Discovered Nova Direct for breakdown cover, through a search engine. Read all the small print, as usual, and it appears to cover all the important things at a very reasonable price. There were cheaper... See more
Company replied
Nova Direct is a brilliant company with an unbeatable service & product. I've used them for several years now & I've never, ever, been let down. Don't just trust t, try them & see for yourself!
Company replied
Araya helped me today with a quick and comprehensive response - to the level of highlighting the specific sections of the Policy Wording that addressed my query when I asked for that. I think that's q... See more
Company replied
Company details
- Insurance Agency
- Auto Insurance Agency
- Cycle Insurance Company
- Gadget Insurance Company
- Insurance Broker
- Pet Insurance Company
Written by the company
Nova Direct offer a range of insurances to offer you complete peace of mind. Whether it’s breakdown, caravan, gadget, pet, home emergency or home appliance we’ve got the right cover for you.
Contact info
Market House, 25 Market Square, LU7 1EU, Leighton Buzzard, United Kingdom
- 02037458216
- customer.service@nova-direct.com
- nova-direct.com
4.3
Excellent
6K reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great benefits for price
January 8, 2026
Unprompted review
Reply from Nova Direct
Hi Jeff, thank you for taking the time to leave us a review. Regards, Nova Direct
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Good customer experience
Joshua sorted me out in moments, very professional, quick and easy.
January 7, 2026
Unprompted review
Reply from Nova Direct
Hi Nahum, thank you for taking the time to leave us a review. We will pass your comments on to Joshua. Regards, Nova Direct
Pricing is more appreciated bearing in…
Pricing is more appreciated bearing in mind I do all my own mechanics. I am more than grateful with the deal that suited me.
January 6, 2026
Unprompted review
Reply from Nova Direct
Hi D C, thank you for taking the time to leave us a review. Regards, Nova Direct
Helpful customer services
Helpful. Online customer service person, Jayla
January 6, 2026
Unprompted review
Reply from Nova Direct
Hi Rbsmcse98, thank you for taking the time to leave us a review. We will pass your comments on to Jayla. Regards, Nova Direct
Easy to follow instructions to redeem…
Easy to follow instructions to redeem my voucher but it could be easier with fewer steps.
January 2, 2026
Unprompted review
Reply from Nova Direct
Hi Mr Tak Ng, thank you for taking the time to leave us a review. Regards, Nova Direct
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Get covered it's worth it
Think I will be using this company for my breakdown cover, it has everything I need for 2 cars and Joshua was very helpful in answering my questions definitely, but also it is one of them things you can only tell how good they are if you need to use the cover, but for less than £50 pounds a year fingers crossed you can't go wrong
January 6, 2026
Unprompted review
Reply from Nova Direct
Hi Kev, thank you for taking the time to leave us a review. We will pass your comments on to Joshua. Regards, Nova Direct
the company looked after me extremely well.
the company looked after me extremely well when i needed them
Joshua ( the online Chat person ) was extremely helpful, answered all my questions in a very human way that led me to finish my enquiry quickly
January 6, 2026
Unprompted review
Reply from Nova Direct
Hi Vyvyan, thank you for taking the time to leave us a review. We will pass your comments on to Joshua. Regards, Nova Direct
Just the breakdown support I need
Easy to find the best breakdown support for yourself. Takes no time at all. Just what I need.
January 2, 2026
Unprompted review
Reply from Nova Direct
Hi William, thank you for taking the time to leave us a review. Regards, Nova Direct
I have been with nova direct for 2…
I have been with nova direct for 2 years and this is the first time I've tried to use them. Unbelievable i renewed last march with a new car which they didn't change the registration from my old car that I had scrapped in October 2024..so I break down on the 2nd of January 2026 they said my claim is invalid cos it's a different car ..their fault..they made me pay £10 to change the registration..then when I tried to get them out to my breakdown they said unless I have a receipt fir the repair they won't come out ..what ..Unbelievable they try so hard not to help you ..would never use this disgraceful company again
January 5, 2026
Unprompted review
Reply from Nova Direct
Hi Allan
Thank you for taking the time to leave us a review. We reached out via Trustpilot as you provided no details to confirm if you are/were a Policyholder or had made a claim. Unfortunately you did not respond and, due to data protection, we cannot access any Policy or claim you may have had.
Please contact Customer Services if you need further assistance.
Kind Regards, Nova Direct
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Nice and easy and amazing value for a…
Nice and easy and amazing value for a full years cover
January 2, 2026
Unprompted review
Reply from Nova Direct
Hi Craig, thank you for taking the time to leave us a review. Regards, Nova Direct
Prompt and sensible answer to my query
Prompt and sensible answer to my query, helped me to make the right decision
January 5, 2026
Unprompted review
Reply from Nova Direct
Hi Granville, thank you for taking the time to leave us a review. We will pass your comments on to Jayla. Regards, Nova Direct
Jayla was very professional and…
Jayla was very professional and helpful. She managed to resolve my issue very quickly, very pleased with her service.
January 5, 2026
Unprompted review
Reply from Nova Direct
Hi Jacqueline, thank you for taking the time to leave us a review. We will pass your comments on to Jayla. Regards, Nova Direct
The customer service officer Jayla had…
The customer service officer Jayla had a great excellent customer handling and service time when I was request my query. great appreciate
January 5, 2026
Unprompted review
Reply from Nova Direct
Hi Michael, thank you for taking the time to leave us a review. We will pass your comments on to Jayla. Regards, Nova Direct
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Straightforward Breakdown Cover
Website easy to navigate, very straightforward breakdown insurance. Well priced.
January 3, 2026
Unprompted review
Reply from Nova Direct
Hi Andrew, thank you for taking the time to leave us a review. Regards, Nova Direct
My virtual helper Jayla
My virtual helper, Jayla, was very helpful and managed to give me the support I needed. I have never had to use this kind of connection before and was having difficulty with the "Send" icon. I was afraid I might lose the connection but we managed all right.
January 2, 2026
Unprompted review
Reply from Nova Direct
Hi Robert, thank you for taking the time to leave us a review. We will pass your comments on to Jayla. Regards, Nova Direct
Joshua was a great help today
Joshua was a great help today. Dealt with my query professionally
January 2, 2026
Unprompted review
Reply from Nova Direct
Hi Sheila, thank you for taking the time to leave us a review. We will pass your comments on to Joshua. Regards, Nova Direct
Gadget Policy had expired.
Gadget Policy had expired.. Kay-Lee on chat had it all sorted in 10 seconds... great service ... thank you...
December 29, 2025
Unprompted review
Reply from Nova Direct
Hi Patsy, thank you for taking the time to leave us a review. We will pass your comments on to Kay-Lee. Regards, Nova Direct
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Great Value for Money…
Haven’t had need to use it yet but the sign up process was very straight forward. The policy was great value for money.
December 23, 2025
Unprompted review
Reply from Nova Direct
Hi Lyn, thank you for taking the time to leave us a review. Regards, Nova Direct
Helpful customer service
Needed a question answered and this answer was provided quickly and informatively by Joshua. Well recommended
December 24, 2025
Unprompted review
Reply from Nova Direct
Hi LXF, thank you for taking the time to leave us a review. We will pass your comments on to Joshua. Regards, Nova Direct
Excellent customer services
Excellent customer services
Jayla answered my query quickly and efficiently. Far better than an AI bot!!
December 23, 2025
Unprompted review
Reply from Nova Direct
Hi Ian, thank you for taking the time to leave us a review. We will pass your comments on to Jayla. Regards, Nova Direct
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