Nova Blooms helped us throughout first lockdown by supplying us with fresh fruit and vegetables during a time when we had to self shield and had no other means of shopping. Since that time whenever... See more
Company replied
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See what reviewers are saying
I bought a beautiful Red Asian orchid from Novablooms in January for my birthday. This is the second orchid I have bought from here. The first one, bought a year ago, is going strong but my Red Asian... See more
Company replied
A beautiful orchid delivered very well-packaged, just two days before Christmas. Hid the box in a cupboard until gifting it on the 25th, and on opening it looked fantastic, and the recipient was most... See more
Have been ordering from nova blooms for over a year now. Flowers have always been good quality. This time round, the orchids that turned up withered within 3 days despite providing water and plant foo... See more
Company replied
Company details
Written by the company
Flowers and plants, online delivery, straight to your door. We make the sending and receiving of our products a joy. So if something isn’t 100% perfect, our customer service team will always go the extra mile to make it right. We are here to help and ready to assist you in any occasion or situation.
Contact info
Vine Nurseries, Spout Ln, Stanwell Moor, TW19 6BN, Staines, United Kingdom
- 020 8106 1196
- contact@novablooms.com
- novablooms.com
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
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Lovely flowers, excellent service
Lovely flowers, just as described, and faultless delivery. Thankyou, my mother was delighted with her birthday surprise
March 27, 2021
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Needed flowers delivered next day 100 miles away...
Needed flowers delivered to family 100 miles away, so researched best reviews for florists that would deliver next day, & as my niece seemed thrilled with her surprise, & they were definitely on time, then I was very happy too!
March 26, 2021
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Great service
Great service! The blooms are beautiful and were perfectly packed and delivered on time. Will definitely buy more flowers. Awaiting my orchid plant...
March 26, 2021
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
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Orchid purchase
Excellent service from Johnny who promptly and efficiently amended a mistake I had made with my online order. Delivery next day as advised. Recipient very pleased with quality of the orchid.
Will definitely purchase from Nova Blooms UK in the future
March 26, 2021
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
First time ordering from Nova Blooms
First time ordering from Nova Blooms. Plants arrived in full bloom with some closed buds. Leaves look healthy. All in all, very happy with my purchase and so I highly recommend!!
March 26, 2021
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
From a loyal customer
Nova Blooms helped us throughout first lockdown by supplying us with fresh fruit and vegetables during a time when we had to self shield and had no other means of shopping.
Since that time whenever we want to send flowers, we remain loyal, also due to the fact that whatever we order, everything is always top quality.
Nova Blooms are professional and helpful.
March 24, 2021
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Order never arrived
Ordered a week before Mother’s Day and requested Friday delivery, received no dispatch email but when I clicked ‘view my order’ from the confirmation email saw a yodel link in the Thursday. This continued to say ‘your parcel will be with us soon’. Called on the Friday and was told if nothing comes on Saturday to let them know - they are closed at the weekend so this wasn’t helpful to get it resolved for Mother’s Day. Yodel said to contact the sender as they didn’t have it, Novablooms said yodel have lost it. Ended up having to get a refund and buying my mum a belated Mother’s Day orchid elsewhere. Very disappointing.
March 24, 2021
Unprompted review
Reply from Nova Blooms UK
We are sorry to hear this as I can assure you we did dispatch all orders on time but it looks like this was lost in transit.
I can see that as soon as you brought this to our attention we rectified it and refunded you in full.
We are sorry that it was not delivered in time for Mothers Day, especially after such a hard year for everyone.
Kindest regards
Hayley
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‘Excellent service,fast and reliable.
March 23, 2021
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Refunded
Completely wrong flowers arrived on Mother’s Day. Also dead!
I was told that they were healthy but they were the wrong flowers, clearly from the picture they were definitely not healthy.
Managed to get a refund, but will not order from here again sadly.
March 23, 2021
Reply from Nova Blooms UK
Thank you for your feedback.
I can see you did receive slightly wrong flowers as you ordered the white prince tulips but we sent the white parrot tulips. I can assume this was just down to human error, which I passed onto the team to keep a closer eye on for the future.
We are sorry to hear that you will not order from us again.
Sorry for any inconvenience caused.
Kind regards
Hayley
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
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Good quality orchid.
March 22, 2021
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Excellent flowers and kept up to date…
Excellent flowers and kept up to date with delivery information
March 22, 2021
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Plant was for Mother’s Day
Plant was for Mother’s Day. Arrived with a lot of flowers that had fallen off in transit. Now the leaves have gone yellow and it’s pretty much dead!!!!
After reading my review Nova Blooms UK went out of their way to solve the issue for me. I was offered a full refund or a replacement plant. I chose the replacement plant, which arrived the next day and was very good quality. They solved the issue very quickly and efficiently and I will definitely use them again due to this. Some companies I have dealt with in the past have been reluctant to rectify the problem. But Nova Blooms UK did a fantastic job.
March 22, 2021
Reply from Nova Blooms UK
Thank you for your review, we are really sorry to hear this.
We was not aware of this issue as we have not received an email regarding this matter. Would you be able to email me at cs@novablooms.com with some photos of these so we can look into this and hopefully try and work out a suitable solution.
Kindest regards
Hayley
Flowers were lovely
Flowers were lovely, but they arrived three days earlier than requested which spoilt the surprise somewhat.
March 22, 2021
Reply from Nova Blooms UK
Thank you for your review, I can see that your order was delivered on the selected delivery date which was 10.03.21.
Best wishes
Hayley
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Fabulous
Fabulous! I purchased an orchid as a gift for a friend and I was very impressed with the next day delivery to the remote location where she lives. It came beautifully packaged and she was thrilled. Totally inexpensive too for the quality. Thank you very much - I will definitely be shopping with you again.
March 22, 2021
Unprompted review
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Nice flowers and good delivery
Nice flowers and good choice of delivery days. But adding new addresses and the checkout process is a bit tricky. Nearly gave up a few times!
March 22, 2021
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your feedback I will pass this on and see if this is something we can improve in the future,
Best Wishes,
Hayley
Very helpful needed a plant at short…
Very helpful needed a plant at short notice to be delivered from Portsmouth to mull they do this within 2 days of me ordering amazing would definitely use them again and recommend them
March 21, 2021
Reply from Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
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