Nova Blooms UK Reviews 1,220

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

Nova Blooms helped us throughout first lockdown by supplying us with fresh fruit and vegetables during a time when we had to self shield and had no other means of shopping. Since that time whenever... See more

Company replied

Rated 4 out of 5 stars

I bought a beautiful Red Asian orchid from Novablooms in January for my birthday. This is the second orchid I have bought from here. The first one, bought a year ago, is going strong but my Red Asian... See more

Company replied

Rated 5 out of 5 stars

A beautiful orchid delivered very well-packaged, just two days before Christmas. Hid the box in a cupboard until gifting it on the 25th, and on opening it looked fantastic, and the recipient was most... See more

Rated 2 out of 5 stars

Have been ordering from nova blooms for over a year now. Flowers have always been good quality. This time round, the orchids that turned up withered within 3 days despite providing water and plant foo... See more

Company replied

Company details

  1. Flower Delivery
  2. Florist
  3. Greengrocer
  4. Interior Plant Service

Written by the company

Flowers and plants, online delivery, straight to your door. We make the sending and receiving of our products a joy. So if something isn’t 100% perfect, our customer service team will always go the extra mile to make it right. We are here to help and ready to assist you in any occasion or situation.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Rated 4 out of 5 stars

Overall good but....

Product was lovely and delivery no problem. The only criticism is that I ordered a Vnda orchid and you sent care instructions for every type of delivery and those for the Vanda weren't very clear. As my mother is 90 this caused a lot of confusion and didn't help the ongoing health of the plant.

September 14, 2021
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Reply from Nova Blooms UK

Thank you for your feedback. Your comments have been noted and we will update our care cards to reflect the variety of orchids that we provide.

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Rated 5 out of 5 stars

Lovely white orchids

Lovely white orchids. So elegant and my friend loved them. Lasted ages.

August 19, 2021
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Reply from Nova Blooms UK

Thanks for your comment, that's much appreciated. We do our utmost to ensure the satisfaction of our customers!

Best regards, Afsheen
Nova Blooms - Customer Service Team

Rated 5 out of 5 stars

Amazing flowers and such good value

NovaBlooms always provide the most beautiful, fresh and good quality flowers. They always match as best as they can the pictures displayed and having purchased them for family and friends as well as myself, we have not been disappointed.
I would happily recommend them for quality and value.

July 25, 2021
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Reply from Nova Blooms UK

A big thank you Nicky from the whole team for this amazing recommendation! 🤩

Best regards, Afsheen
Nova Blooms Customer Service Team

Rated 4 out of 5 stars

This is a great company in most ways…

This is a great company in most ways including the quality of the plants. The only issue I have with it is they keep calling me by my father-in-law's name (the recipient of the orchid I bought) despite saying they will change it!

July 20, 2021
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Reply from Nova Blooms UK

Hi Rosie

Thank you for your review and apologies that you have experienced issues when using our website.

I have corrected this for you now, it appears that when you placed your first order with us you clicked the shipping address was the same as the billing address so our system picked up your father in laws name as the customer.
Please do let me know if you have any further issues when using our ordering system.

Best regards and stay safe.

Afsheen
Nova Blooms

Rated 5 out of 5 stars

I have sent flowers to several friends

I have sent flowers to several friends, all have said how fresh they were & how long they lasted. I have also found that the prices were very competitive against other florists.The customer serv\ice is excellelent Was 'phoned to ask if a day later would be alright as the flowers would be much fresher the next day.

July 11, 2021
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Reply from Nova Blooms UK

Thanks for your comment, that's much appreciated. We do our utmost to ensure the satisfaction of our customers!

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Rated 5 out of 5 stars

Stunning Orchid

This was my first purchase from Nova Blooms won't be my last the Vanda Orchid is beautiful & healthy was very well packed for its journey & arrived as promised by courier the next day very Happy Customer

July 10, 2021
Unprompted review
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Reply from Nova Blooms UK

A big thank you Tracy from the whole team for this amazing recommendation! 🤩

Rated 5 out of 5 stars

Spectacular long lasting orchids...

The orchids that I bought were more expensive than flowers I normally buy, but they were spectacular, and arrived so fresh that they were still in the vase three weeks later... Now that is good value.

Also, I have never seen these orchids on sale anywhere. They looked hand painted... Amazing.

July 3, 2021
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Reply from Nova Blooms UK

Thank you for your excellent rating ian, it's greatly appreciated!!

Rated 5 out of 5 stars

First class

First class. Delivered as promised. The 90 year-old recipient was delighted. Job done.

July 3, 2021
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Reply from Nova Blooms UK

Thank you for the 5 stars! 😊 Nova Blooms team

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Rated 5 out of 5 stars

Great service.

I have dealt with Nova Blooms for at least 3 years and
have always experienced excellent product quality and
exceptional personal service, including on one occasion
out of hours support. It is remarkable in today's climate
that it is possible to order before 12 midday and still
receive items the following day. I would certainly recommend Nova Blooms to my friends.From Janice Haughton.

June 9, 2021
Unprompted review
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Reply from Nova Blooms UK

Thank you for your 5 star review Janice and for being a loyal customer. Your comments are truly appreciated and we will pass them on to the concerned people. We look forward to seeing you soon!

Kind regards, Afsheen

Rated 5 out of 5 stars

I was looking for Orchid plants and…

I was looking for Orchid plants and looked on Interflora but they were very expensive and limited choice. I carried on searching and found Novablooms and so happy I did as the Orchids were even better than the photographs, excellent price and free delivery I will not hesitate to return. An exceptional experience with prompt delivery by Yodel.

June 4, 2021
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Reply from Nova Blooms UK

Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoyed shopping at Novablooms!

Kind Regards, Afsheen

Rated 5 out of 5 stars

Fantastic quality Singapore orchids…

Fantastic quality Singapore orchids ordered and delivered promptly as a gift, packed and sent with water cones to ensure orchids arrived in top condition. Very happy, easy to order and kept informed of delivery.

May 18, 2021
Unprompted review
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Reply from Nova Blooms UK

Thanks so much for your 5 star review of us. We appreciate your custom and are happy to hear you enjoyed shopping at Novablooms!

Kind Regards, Afsheen

Rated 5 out of 5 stars

Excellent Customer Service

We ordered flowers to be delivered to Northern Ireland however the carrier informed us that the flowers had been held in England, we believe for some sort of export information from Nova. Unfortunately, they were closed for the weekend and the flowers did not arrive in time for the special birthday
Although we were upset by the late delivery, Nova refunded the total cost, even though the flowers when they did arrive were in good condition.
Their website did say mainland UK, and they are going to make clear now, on their website that they do not export to Northern Ireland
We have received flowers from then in the past, and have always been very satisfied.
Experiencing the quality of their customer service we will certainly use them again

May 10, 2021
Unprompted review
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Reply from Nova Blooms UK

Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!

Best Wishes,
Hayley

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Rated 5 out of 5 stars

Grea service

May 8, 2021
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Reply from Nova Blooms UK

Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!

Best Wishes,
Hayley

Rated 3 out of 5 stars

I ordered in good time but was very…Disappointed

I ordered in good time but was very disappointed to receive a voicemail at 18:30 on the evening before delivery date to advise that they couldnt fulfill my order of 50 yellow freesias - I had no chance to arrange anything else - it was for a 90th birthday gift.

May 6, 2021
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Reply from Nova Blooms UK

Thank you for your feedback, we are sorry to hear this and we will look into this to try and work out a better solution in order to give customers more notice.
Sorry for any inconvenience caused and thank you for bringing this to our attention.

Best wishes
Hayley
NovaBlooms

Rated 5 out of 5 stars

Excellent service and beautiful orchids…

Excellent service and beautiful orchids promptly and speedily delivered.

April 30, 2021
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Reply from Nova Blooms UK

Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!

Best Wishes,
Hayley

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Rated 5 out of 5 stars

Plant left

Plant left. A card through letterbox would have been helpful

April 27, 2021
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Reply from Nova Blooms UK

Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Will pass this onto the courier company we use, thank you.

Best Wishes,
Hayley

Rated 4 out of 5 stars

The product was delivered in perfect…

The product was delivered in perfect condition. Very pleased.

April 26, 2021
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Reply from Nova Blooms UK

Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!

Best Wishes,
Hayley

Rated 5 out of 5 stars

All done perfectly

All done perfectly, packaging & delivery

April 26, 2021
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Reply from Nova Blooms UK

Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!

Best Wishes,
Hayley

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