as expected
July 28, 2026
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Company details
Written by the company
Our brand specializes in hand‑crafted high‑carat diamond rings and gem‑set brooches. We focus on bold wide‑band designs, fancy‑cut diamonds and vintage‑style ornaments. Catering mainly to mature high‑end clients aged 45‑70 from America and Europe. Our fine jewelry blends distinctive styling with reliable craftsmanship, ideal for daily wear, parties and thoughtful gifts, winning plenty of genuine customer reviews worldwide.
Contact info
United States
- service@novajew.com
- novajew.com
3.8
Great
7 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Novajew
So happy you love this ring! It means a lot to us. Enjoy your beautiful jewelry 💛
My emerald brooch was different then…
My emerald brooch was different then what was pictured stone wise, my second brooch was great and I had no problems with it.
July 28, 2026
Reply from Novajew
We are sorry to hear the emerald stone on your first brooch didn’t match the picture. We’re glad your second brooch met your expectations! Please feel free to contact our support team if you need further help regarding the first item.
More beautiful in person than in the…
More beautiful in person than in the picture! I loved my earring so much!
July 28, 2026
Reply from Novajew
Thank you so much for your lovely feedback! It makes us so happy to hear the earrings look even more stunning in person on you. Hope you enjoy wearing them✨
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The quality of the ring was better than…
The quality of the ring was better than expected!
July 28, 2026
Reply from Novajew
Wow, we are overjoyed to hear this! It means a lot that you love the quality of your ring. Enjoy your beautiful piece!
No updates on shipping
No updates on shipping. Had to email to find out any information and at a week later it is still in China with no idea when to expect delivery of my ring. This was a birthday gift yo myself. Birthday passed, still no idea when ai will receive it, no idea of your quality or fit and you send me a survey to rate you? Ridiculous
July 28, 2026
Reply from Novajew
We sincerely apologise for the long wait and lack of proactive shipping updates on your ring. It hurts to hear your birthday celebration passed without receiving this special gift for yourself.
The updated tracking information has been sent to your inbox. Cross-border logistics and customs checks may lead to unforeseen delays beyond our control.
We will actively track your order. Once you receive the ring, if there are any issues with size, fit or quality, please contact us immediately and we will resolve everything properly for you.
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