Novakid Türkiye Reviews 1,573

Reply from Novakid Türkiye

Aug 7, 2024

Hello Gökhan!
Thank you for bringing this to our attention.

We have reviewed the lesson and confirmed that the teacher’s connection was indeed unstable, causing interruptions. We sincerely apologize for this inconvenience, as such issues are rare for us 🙏

The lesson has already been credited back to your account ✅ We will address this with the teacher to ensure it does not happen again.

If you experience any further issues, please contact our Customer Care service immediately. We will solve any issue.

Warm regards,
Erhan O.,
Director of Novakid Turkey.

Reply from Novakid Türkiye

Jun 11, 2024

Hello Taner!
Thank you for reaching out and sharing your concerns.

We understand how frustrating it can be to encounter discrepancies in transactions and are here to help resolve this issue. Upon checking our records, we see that the amount received by Novakid is 23,142.91 TL. Some banks transfer the withdrawn amount to Novakid in dollars and charge a commission for this conversion, which can sometimes result in a higher amount being reflected on your statement.

Firstly, we kindly request you to approach your bank and request a refund for this commission difference. If your bank does not provide a satisfactory response, we are more than willing to add a bonus equal to the difference to your Novakid account to help offset the discrepancy.

Additionally, our refund manager is already in touch with you, and we assure you that we will do our best to expedite the refund process.

Thank you for your understanding and cooperation! We are committed to resolving this issue promptly 🙏

Warm regards,
Erhan O.,
Director of Novakid Turkey.

Reply from Novakid Türkiye

Updated May 16, 2024

Hello Büşra!
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you've experienced 🙏

We have reviewed your refund request, and we acknowledge that the process has taken longer than expected. We have escalated your complaint to the responsible team, and assure you that the refund will be credited to your account shortly. We deeply apologize for any frustration this may have caused.

Regarding the scheduling issues with our lessons, we are genuinely sorry that we couldn't accommodate your preferred times. With over 2,700 teachers available, we strive to offer flexible scheduling options during peak hours. If you decide to reconsider your decision to leave, our Customer Care service is ready to assist you in finding suitable time slots.

We truly appreciate your patience and understanding.

Warm regards,
Erhan O.,
Director of Novakid Turkey.

Reply from Novakid Türkiye

Updated May 15, 2024

Hello Dear Customer!
Thank you for sharing your detailed feedback.

We're thrilled to hear that you find our teachers friendly and effective, and that our courses are working well for your child 🤩

We understand your concerns regarding the pricing differences between Standard and Premium teachers. We do not hide this information; it is clearly displayed both on our website and in the payment window. Our goal is to ensure transparency and help you make informed decisions.

Regarding the time slot availability, teachers from around the world have open slots during the most popular hours. To make scheduling easier, you might consider adding a second regular teacher for your child. This way, your child can get accustomed to another teacher, and you can alternate lessons, making it easier to find suitable time slots.

Additionally, in the scheduling window, there is a button that allows you to request a teacher to open a specific time slot for a one-time lesson. Our teachers are usually very accommodating to these requests, so we encourage you to give it a try.

If you need any assistance with this or have further questions, please don't hesitate to reach out. Our Customer Care service managers are always here to help you.

Thank you for being a part of Novakid!

Warm regards,
Erhan O.,
Director of Novakid Turkey.