I am giving 5* for the ease of using their very clear and easy to understand website, English/Spanish. I have never had any claims, but have used Novamar for several years on several properties. They... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We appreciated the quick and efficient service Antonio Gonzáles provided to us. He was very prompt in answering our questions and answered all questions to our satisfaction. This is our first tim... See more
It is really easy and simple to renew the liability policy directly from the email remainder link that you start sending way before the expiration date of the policy. It is peace of mind to know th... See more
Novamar makes it so easy to buy and renew my auto policy. The online tool is great saving me time when renewal comes up and I can easily print a copy of my policy for my glove box. That being said, if... See more
Company details
- Insurance Broker
- Auto Insurance Agency
- Health Insurance Agency
- Home Insurance Agency
- Liability Insurance Company
- Travel Insurance Company
Written by the company
Novamar Insurance Mexico / MGI Agente de Seguros, S.A. de C.V. is an all Lines Mexican Insurance Brokerage firm founded in 2009 and an affiliate company of Novamar Insurance Group, Inc. a US Insurance Brokerage company with a combined experience of more than 200 years in the insurance Industry. We work with the most established international and national insurance companies and have designed specific insurance products to meet our customers´ unique needs. Our corporate headquarters are located in Puerto Vallarta, with representation offices in Los Cabos, Cancún, San Miguel de Allende, Cancun, and Mexico City, providing nationwide coverage and personalized service. At Novamar Insurance Mexico a helpful bilingual team member is never far away. We are committed to designing and distributing insurance products to address the specific needs of our customers, leveraging high-end technology to deliver our products efficiently, while always providing the highest level of service. We partner with the leading insurance companies in both national and international markets, enabling us to offer innovative and highly competitive products. Our mission is to deliver expert advisory services and access to the best insurance solutions, at the most competitive price, backed by deep industry knowledge and a commitment to superior service quality.
Contact info
Av. Francisco Medina Ascencio No 3987-6 piso, Int. 604, Plaza Punta Banderas, Marina Vallarta., 48335, Puerto Vallarta, Mexico
- +52 (322) 297-6440
- info@novamar.net
- novamarinsurance.com.mx
4.9
Excellent
830 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scarlett is great to work with
June 26, 2026
Helpful and patient insurance services broker
Melissa was very patient over several weeks, sharing her knowledge and advice and answering the many questions I had on the home policy. I’m confident I understand the benefits and limitations and have the right policy at the right price, to cover my property. Thanks Melissa!
June 30, 2026
Friendly and professional service
Friendly and professional service. Made the interaction much easier.
June 29, 2026
Exceptional Customer Service – Highly Recommended!
I can't recommend Melissa at Novamar Insurance Mexico highly enough.
I was referred to Melissa for our Mexican auto insurance before our move to Mexico. I sent her all of our information late Friday afternoon, and within hours she had three policy options ready for us to review. By Monday morning, everything was finalized and we were fully insured and ready for our trip.
Melissa was professional, knowledgeable, incredibly thorough, and an absolute pleasure to deal with. As Canadians with very limited Spanish, we really appreciated that she was able to assist us in English, making the entire process completely stress-free.
The whole experience was fast, easy, and efficient from start to finish. Her communication was excellent, she answered all of our questions promptly, and the level of customer service was truly second to none.
If you're looking for Mexican auto insurance, I wouldn't hesitate to recommend Melissa. She made what could have been a complicated process incredibly simple.
June 29, 2026
The peson who helped me was Brian Luna.
The person who helped me was knowledgeable and very helpful. He explained everything and worked to get me the policy I needed.
June 25, 2026
Dale Moffitt is very thorough
Dale Moffitt is very thorough, and did an exceptional job to explain our coverage and assist with the renewal process.
June 26, 2026
Great fast service
June 25, 2026
Sebastian Garcia has helped me get all…
Sebastian Garcia has helped me get all my policies excellent service prompt response I highly recommend
May 16, 2026
So simple and efficient to renew my…
So simple and efficient to renew my yearly Home Insurance policy.
June 25, 2026
Quick and easy!
June 21, 2026
Scarlett was very knowledgeable and…
Scarlett was very knowledgeable and helped us find the right level of coverage.
June 19, 2026
Fabiola Garcia has helped us with our…
Fabiola Garcia has helped us with our insurance needs for many years now.
She is so professional and kind. She makes the process simple and easy.
Muchas gracias Fabiola!!!
June 15, 2026
Always great customer service!
June 15, 2026
They’re always ready to answer my…
They’re always ready to answer my questions and are EXTREMELY kind and amazingly helpful by speaking English. Since there’s so many elderly English speaking Expats that Vallarta attracts it’s nice that many businesses are adjusting to have some staff to help english speaking customers support!
June 11, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.