Novamotorgroup Reviews 

79
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company, consistently demonstrating the exceptional quality of the brokerage service. Consumers frequently praise the professional staff for their helpful communication, noting that vehicle sales and collections are handled smoothly from start to finish. Many individuals appreciate the efficient process, mentioning that cars are advertised quickly and sold at expected prices without unnecessary stress. Some reviewers were not happy with the aftersales experience, noting unexpected mechanical breakdowns and serious vehicle faults shortly after purchase. A few customers also described frustrating communication barriers, stating that staff became unresponsive and failed to take responsibility when managing complaints or repair requests.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing immense satisfaction with the stress-free and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as attentive, professional,... See more

Product

Users describe ambiguous interactions with product, as some consumers report being extremely happy with their... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are very helpful,... See more

Price

People report positive experiences with price, noting that the guaranteed offers were higher than expected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paddy contacted me to act as a broker to sell my Defender, He offered a good price that I was happy with and arranged to collect the car. I was a bit nervous handing everything over to him as I'd neve... See more

Rated 5 out of 5 stars

Adnan was very friendly & professional and made sure my car sale process went smoothly, regularly updating me on the progress of my car. Unlike places like Facebook marketplace where you’ll find... See more

Rated 5 out of 5 stars

Great service from Paddy and his team at Nova. This is the second car that they have sold for us in the last 6 months. Both times we have received the exact amount promised which has been substantial... See more

Rated 5 out of 5 stars

This was a daunting thing for us to do. But paddy handled it so professional from start to finish. The guy who picked the car up was really polite and informative.. Car sold really fast with no issue... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

79 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(79)

77 reviews in the last 12 months

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Rated 1 out of 5 stars

Lack of transparency- Unprofessional


They made an offer to buy my car through Carwow. Obviously, many photos of the car were provided. On the day of inspection and collection, their representative called to confirm the appointment then, last minute called again to reschedule.
Surprisingly, he told me that they now noticed a damage on the front bumper which I am not aware of by the way and cannot spot! But anyway, he said that the price needs to be negotiated and to knock a few hundred pounds off the price!!
I would expect- from a professional point of view at least- to examine the photos very carefully before making an offer and then if something comes up at inspection that wasn't clear in the photos, renegotiate!
I to cancel a sale based on photos that you have previously examined thoroughly without even inspecting the car in the first place.
Very inconvenient and unpleasant experience that wasted time and frankly money I’ve put to reserve another car.

May 22, 2026
Unprompted review
Novamotorgroup logo

Reply from Novamotorgroup

Hi Mohamed,

We are sorry to hear you were unhappy with your experience.

As a dealership, we have a responsibility to check vehicles carefully before purchasing them, as any car we buy, will later be sold to one of our customers. If we notice anything that could affect the condition, preparation cost, or retail suitability of a vehicle, we have to review it properly before committing to purchase.

In this case, no sale took place. We did not take possession of the vehicle, charge any fee, or cause any damage! we simply decided that the vehicle required further review before we could proceed at the original valuation.

We appreciate the timing was frustrating and apologise for any inconvenience caused. We are reviewing the matter internally to see whether our communication could have been handled better.

Nova team

Rated 5 out of 5 stars

Car sold in 48 hours

Got on contact with Adnan, sent him pics and info on my car, he gave me a consignment quote and a time frame he thought it would take to sell the car. My car was collected from home and Adnan managed to sell my car within 48 hours of uploading photos. I got paid the full amount quoted, it was quick and easy. I can’t complain, thanks Adnan.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Adnan was very friendly & professional…

Adnan was very friendly & professional and made sure my car sale process went smoothly, regularly updating me on the progress of my car.

Unlike places like Facebook marketplace where you’ll find multiple “tyre kickers” who will waste your time for weeks on end.. Novamotor Group has helped me sell my BMW Hassle Free within a week or 2 with an instant payout!

Would highly recommend this company to anyone who wants to Sell or even Buy a car as you’ll without a doubt be in good hands🙌🏽

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very Happy Indeed

Everyone wants their car to sell quicker than it does but I was very pleased with the timescale and communication during the process. The images on the website looked superb. Once a sale had been agreed the transaction was handly quickly by Paddy. Would certainly use again.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great service for selling a car

We are very happy with the brokerage service provided. Paddy was excellent throughout and communicated well. Our car took longer to sell than expected but we were kept updated as things progressed. From initial contact through to sale everything was smooth, the car was collected at the time agreed. The advertising of the car was exceptional and the pictures looked incredible.

Once the sale was complete we received our funds within 48hrs as agreed. No complaints and would definitely recommend Nova Motor Group as a brokerage service.

April 10, 2026
Unprompted review

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