NOVASOL Danmark Reviews 

Booked house D89068 in Vejle,
We accepted that you pay a weekly price for just 2 nights ( 3`600 DKK + final cleaning 1200DK). When we arrived the house was very cold ( this was in November) the kitchen is made of stone floor and we could just put our drinks on the floot and it would be cool.

There was a big oil heater in the house but this was off and the button to start is was missing. temperatures outside soon reached 3-5 degrees and this started to be feld in the house. we left the evening as we didnt want to stay in the cold and went out for dinner. the next morning was even worse. the kitchen floot was extremely cold and all together the cozyness of the house was gone and it started to become extremely unconfortable. we called the hotline only for emergencies but nobody answered. there was no information leaflet on how to operate the heating.

We made a formal complaint and at 1300lt someone from Novasol called telling us that they would send a technician out but they couldnt know how ling it would take. they wheren`t even sure it would be on the day. the lady on the phone said I had right for compensation and it would be handled after the booking.

In the mean time we used ChatGPT to dismantly the Oil Heater to then find a way to restart it manually. which in the end we managed to do (this was at hour 24 of our 40 hour stay). as you can imagine before the house was finally started to heat up and be comfortable we where well into 30 hours of our 40 hour rental period.

After out formal complaint Novasol was friendly enough to understnad that renting a house in November doesnt require the acces to heating and was only willing to reimbourse 376 dkk...

If you rent out in November and ask people to pay a full weekly price for 2 nights only, then at least ensure they have acces to proper heating when outside reaches close to 0 degrees.

Awful customer service. Despite clearly showing a place I stayed in was dirty, I was still charged a cleaning fee. Even after three other public reviews of the same place, two after me and one before, stated the house was dirty.

I have made a booking in Denmark through this company and I would avoid at all costs.
We booked a 3 day family holiday. Included in the cost (info buried somewhat on the booking.com website) was a cleaning fee of EUR 137. For 3 days.
In the Novasol vacation rental information, a full list of cleaning tasks was provided. They call it 'final cleaning' which - if you speak english - means that this is what you must do when you leave the property. It includes oven cleaning, window cleaning, deep clean of bathroom, basically a thorough clean of the whole property. When contacting them, Novasol refused to reply to my messages via Booking.com, cut off the chat function on their website after I questioned them, and just shut down any complaints. To be clear, we haven't taken the holiday yet, but this was a really poor choice on my part to go with an unreviewed property at a higher price.

Go with a reviewed private host - avoid this company, unless you requests the T&Cs in advance and read them VERY carefully before booking. Otherwise, they have zero remorse in charging you for electricity, bedlinen, pay for your own cleaning materials.
It is supposed to be a holiday. Super stressed already.

Great summerhouse with all the amenities, and friendly NOVASOL staff when it came to fixing a failing Wi-Fi issue and connecting us with the owner (who was also extremely helpful and friendly).

Very nice house, very well equipped and super clean. Nice garden, sauna and jacuzzi.

The experience of very good and beautiful

The house was in ok condition though a number of improvements need to be made.

1. Check in was confusing, the wrong picture was sent about where to find the key box.
2. A number of lights are not working. This is not safe for elderly and young children walking around at night.
3. There are no basics provided like toilet paper, salt, pepper, oil. Please give a heads up if you don’t provide things like this.
4. The house description is confusing. We had to look all around the property for the pool and sauna, there was no direction.
5. A house manual would have been appreciated to explain the basics since it was a self check in. For example we have no idea what the WiFi password is and how to use the fireplace.
6. The house has aged a lot from the photos.
7. There is zero communication line except for emergencies.

I would not recommend using Novasol. They should learn from services like Airbnb for best practices.

We rented a house near Gilleleje from Novasol. The house and property were very nice (except for one major issue - see more below).
Novasol’s service on the other hand was terrible before we checked in and continues to be terrible. The local office staff in Gilleleje were rude and condescending from the start.
The issue with the house was that the plumbing in the master bathroom did not work. The drain from a whirlpool tub leaked directly onto the floor. The sink drain also leaked. Although Novasol knew of the drain problem, they did not tell our son who went in to check on the rental for us before we arrived, nor did they tell us when we arrived to pick up sheets. So 5 people were forced to use a small second bathroom which had a broken shower door. We are in our 80s so it was very uncomfortable for us.
We booked the house in June and if we had known of the issue we would have definitely booked another property.
There was a printed sign in the bathroom advising not to drain water from the whirlpool so there is no question that Novasol knew of the drain problem.
When we called the first morning to tell them of the issue they did send a person over. However, he just told us to use the second bath and that they would contact the owner about fixing it. We did not hear from them again.
There was also an issue that none of the appliances had instructions and we could not get the washer dryer to work. Our son and grandchildren who live in Denmark also could not get them to work. We are not sure if they were broken or simply difficult to operate.
When we left, we posted a complaint on Novasol’s app. We got an immediate confirmation of receipt. That was 3 weeks ago and we have heard nothing since. We sent a letter to Novasol directly 10 days ago and have heard nothing back. So we filed a complaint against Novasol with the appropriate Danish agency.
Novasol is impossible to get in contact with. It took a number of tries to come up with an email address to send to, and who knows if it is legitimate. Their business model is clearly to stonewall complaints until they go away.
We are in the US so it isn’t easy to handle from here. However, we did want to warn any one else who tries to book through Novasol what they re likely facing if there is an issue.

The house we rented wasn't cleaned. Dirty windows and floors. Dirty bathroom and weed on the terrace. We had to pay EUR 107,- for end cleaning, but came in a dirty house. And the money is gone! Shame Novasol!

The house and everything was great!👍
..just next time pls. tell the neighbour not to drill and hammering in 8hrs. every day.😡
3days out of 4 was like that.

Update 21 September 2026: Thank you for your response, Charles. It is good to hear that we can contact NOVASOL to discuss this further, but that is exactly what we have already done. We have contacted NOVASOL three times by email, using several different NOVASOL email addresses, and we have received no response at all to these emails.

We also tried to contact NOVASOL by phone during our stay in Dronningmølle. NOVASOL was difficult to reach, but when we eventually spoke to someone, we also explained that the gas bottle at the house was empty. We were told to buy a replacement ourselves and to submit the receipt afterwards, so that the cost could be reimbursed.

We did exactly that. The receipt has now been submitted to NOVASOL three times by email, but we have received no response about the reimbursement either.

Our case regarding the cleaning charge is also quite simple. When we arrived, the dishwasher was still full, the barbecue still contained used charcoal, there were old receipts on top of the extractor hood, including one dated 16 July, and there were visible handprints from small children on the lower windows. None of this was a major problem for us at the time.

Before leaving, we cleaned the house ourselves and, in our opinion, left it cleaner than we found it. We were therefore very surprised to receive a EUR 204 cleaning charge afterwards.

Since 21 August, we have repeatedly asked NOVASOL to explain what was considered insufficiently cleaned after our departure and to provide supporting evidence, such as photos or an inspection report. We have received no response at all.

So we are not sure what additional contact method you are referring to, Charles. We would simply appreciate a proper response to the emails we have already sent, both regarding the EUR 204 cleaning charge and the reimbursement of the gas bottle that NOVASOL instructed us to purchase ourselves.

21-9: Wij huurden in augustus 2026 via NOVASOL een vakantiehuis op Sjælland. Het huis was verder prima, maar bij aankomst was het niet volledig schoon: de vaatwasser stond nog vol, er lag gebruikte houtskool in de barbecue, er lagen oude bonnetjes op de afzuigkap en er zaten handafdrukken op de ramen.

Voor vertrek hebben wij het huis zelf schoongemaakt. Toch kregen we daarna €204 schoonmaakkosten in rekening gebracht.

Op 21 augustus hebben we gevraagd waarop dit bedrag was gebaseerd en wat er volgens NOVASOL niet goed schoon was. We vroegen ook om vergoeding van een gasfles die we zelf moesten kopen. We kregen alleen een automatische ontvangstbevestiging.

Op 14 september volgde een betalingsherinnering. We hebben opnieuw om uitleg, foto’s of een inspectierapport gevraagd. Ook daarop kwam geen inhoudelijk antwoord.

Op 21 september kregen we opnieuw een automatische betalingsmail, nu met de mededeling dat het bedrag binnen vijf dagen naar een incassobureau gaat.

Wij vinden vooral de manier van communiceren erg teleurstellend: geen inhoudelijke reactie op een gemotiveerd bezwaar, maar wel automatische betalings- en incassodruk.

Very easy and simple to make reservation.

The place was great but a little bit dirty when we arrived.

The booking process was simple and to the point, house was spacious, clean and super comfortable!
All the facilities worked great (except for random drops in water temps in the shower). The location was quiet, peaceful and with very friendly neighbours. Would definitely book again in the future.

We rented a place in Humble, DK and it has been the most horrible experience. The house was dirty, unkept, dusty and it smelled of mould, damp, and dust. There was dust all over the carpeted floors, corners, and cobwebs. We ended up getting sick because of this. The customer service has been absolutely terrible and diminishing. They sent a cleaner and a technician, but that didn't solve the problem. The house needed a several-day clean.
We stayed only 4 nights out of the 9 initially booked, which caused us having to pack and having to find somewhere else last minute.
Fortunately we had booked it via Booking, which was amazing and managed to negotiate the refund of the remaining days.
Would never use Novasol again nor recommend it to anyone.

8 weeks after rental of summerhouse that was left in spotless condition, the deposit has still not been returned.
I have contacted Customer service 4 times in writing and through phone and despite promises the deposit is still not returned.

Fint hus med alle faciliteter i orden.

Easy booking, house was exactly as described, very friendly contact when getting and dropping off the keys!

Location is good, very quiet and green, at the end of a gravel road in the holiday park that is probably quite busy in summer. The house is clean, the installations function well, bed and shower are fine, kitchen is well equipped, price is reasonable.
On the minus side, the feel of the house is rather dark and cold, not hyggeligt. There is no place or lighting for those who enjoy to read a book, no place to hang clothes in the bedrooms, no clothes hangers (except in the small space in the narrow corridor), no shoe rack at the entry, no support for shampoo, douche gel in the shower, no waste basket in the bathroom, too many chairs and sofas (12 seats) in the living, and all of them black, a d no cushions. The heating system is rather old and expensive (el-radiators, no heatpump) plus woodstove. The filter in the kitchen sink drain stops water from running away.
We haven't tried the sauna yet (we are always happy to find one). There is a bucket and spoon with water, but also a message _not_ to pour water on the sauna stove's stones... so?

Extremely disappointing experience with NOVASOL. I would never book with them again and I strongly advise others to think twice before using their services.

When we arrived, the house was dirty and cold, and we actually had to clean it ourselves before we could properly settle in. To make matters worse, we couldn't even get into the property when we arrived. Trying to contact NOVASOL was an absolute nightmare. After several hours of trying to reach someone and finally getting through, we then discovered another problem: the lock was not working properly, which meant we couldn't securely lock the house when we went out.

The whole experience was stressful, frustrating and completely unacceptable for a company that is supposed to professionally manage holiday properties.

Before leaving, we cleaned the house thoroughly and left it in excellent condition — certainly cleaner than we found it. Despite this, NOVASOL later had the nerve to send us a bill for final cleaning.

I contacted them to dispute the charge and explain the situation, but they never even bothered to reply. Instead of addressing the complaint and taking responsibility for the problems we experienced, they simply ignored it.

The customer service was appalling, communication was virtually nonexistent, and the way this situation was handled afterwards was disgraceful.

I have absolutely no intention of ever using NOVASOL again. Based on my experience, I cannot recommend this company to anyone. Save yourself the stress, frustration and unnecessary problems and book elsewhere.