I’ve been using Reta for around 6 weeks now, and I’ve lost 17 pounds in total! I’ve seen a huge improvement in symptoms I get due to my PCOS, including inflammation and hormone balance. I’m feeling th... See more
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Absolutely perfect, from ordering to the time frame I received the product. Have ordered again since and will be putting my 3rd order in later on this week. Great communication. 100% happy
Company replied
Amazing products and fast delivery, can not fault what so ever. Will defo keep ordering from these guys.
Company replied
Super long delivery times Not there fault as I messed the address up No suitable outcome achieved
Company replied
Company details
Written by the company
NovaVitality supplies research-grade peptides to qualified researchers and institutions. Every batch is independently verified, and stored under strict temperature control. We enforce rigorous age and researcher verification to ensure compliant, ethical use. Our promise: UK-supplied RUO Peptides — Rigorously Verified, Responsibly Supplied. Learn more at https://novavitality.co.uk."
Contact info
United Kingdom
- 07404600951
- info@novavitality.co.uk
- novavitality.co.uk
3.9
Great
23 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Super long delivery times
Super long delivery times
Not there fault as I messed the address up
No suitable outcome achieved
August 9, 2026
Unprompted review
Reply from NovaVitality
Hi Ian,
Thank you for your review.
As acknowledged in our email correspondence, the parcel could not be delivered because the delivery address entered at checkout was incomplete, with the house number omitted. You also confirmed this yourself during our correspondence.
Unfortunately, once an order has been dispatched, we have no control over Royal Mail's delivery processes. When the parcel was returned to us due to the incomplete address, we followed the Terms & Conditions that were agreed to during checkout. These terms state that customers are responsible for ensuring delivery details are accurate and that refunds are not available where incorrect address information has been supplied.
While we appreciate your frustration, the delivery issue was not caused by delays on our part, but by the incomplete address you provided when the order was placed. We did offer to retain the parcel and discuss re-delivery once it was returned to us.
We wish you all the best going forward.
Best regards,
Team NovaVitality
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Quality of their product is awful
Quality of their product is awful. It fluctuates with each order.
The order process is quick and easy, but is expensive, and for a bad quality product.
June 30, 2026
Unprompted review
Reply from NovaVitality
Hi Amelia,
Thank you for your feedback. I'm sorry to hear you've experienced issues with all three of your orders.
Our records show we haven't received any prior contact from you regarding any of your orders so as you would imagine, as anyone would, we assumed that you were happy, especially seeing as you ordered another two times.
We'd love the opportunity to investigate and come to a solution.
Please reach out to us directly at info@novavitality.co.uk so we can look into this for you.
Best regards,
Team NovaVitality
They don’t offer refund or exchanges…
They don’t offer refund or exchanges although policy states you can. Very misleading. They need to update the wording!
Avoid Glow Stack! Causes stomach cramp and bad indigestion, maybe contaminated. Bad batch!
May 25, 2026
Unprompted review
Reply from NovaVitality
Hi Liam,
Thank you for updating your review.
We’re sorry to hear you’re unhappy with one experience in your three separate orders. As outlined in our policy, we’re unable to accept returns of opened products, particularly outside of the 7-day window, as we cannot verify how items have been stored or handled once received. This is in place strictly for safety reasons and is applied consistently.
Regarding your comments about product quality, we take these matters extremely seriously. All products undergo strict quality control and batch testing prior to release, and we have not received any similar reports relating to this batch.
We have asked for your order and batch details so that we can investigate your concerns thoroughly, but have not yet received this information. Without specific details, we’re unfortunately unable to verify or investigate the concerns raised.
We remain happy to review this properly if you are able to provide this information.
Our team has responded directly and remains available to assist further.
Best regards,
The NovaVitality Team
Reply from NovaVitality
Hi Joshua,
Thank you for your feedback — it’s much appreciated.
We’re pleased to hear you’re happy with the service and delivery times. We work hard to keep orders moving quickly and consistently, so it’s great to see that reflected in your experience.
We look forward to supporting you again in the future.
Best regards,
The NovaVitality Team
Rapid delivery
Rapid delivery, great customer service when I contacted them with a question.
April 10, 2026
Reply from NovaVitality
Hi Matty,
Thank you for taking the time to leave a review — we really appreciate it.
Great to hear your order arrived quickly and that our team was able to help when you reached out. We always aim to keep both delivery and customer support as smooth as possible, so it’s good to know that came through.
If you ever need anything further, we’re always here to help.
Best regards,
The NovaVitality Team
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Reply from NovaVitality
Hi Kerrie,
Thank you for taking the time to leave us a 5-star review! We're delighted to hear that your experience with NovaVitality was quick and easy, and that you received your order promptly.
We appreciate your business and look forward to serving you again in the future.
Best regards,
The NovaVitality Team
Reply from NovaVitality
Hi Trevor,
Thank you for the great review! We’re glad you enjoy our a first‑class service.
We look forward to keeping this level of service with you in the future.
Best regards,
The NovaVitality Team
Very good!
Many orders from Nova and very happy with products. Would highly recommend A****
March 28, 2026
Reply from NovaVitality
Hi Dom,
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear that you’re happy with our products and truly appreciate your continued loyalty. It means the world to us that you’d recommend us to others.
We look forward to serving you again soon!
Best regards,
The Novavitality Team
I’ve been using Reta for around 6 weeks…
I’ve been using Reta for around 6 weeks now, and I’ve lost 17 pounds in total! I’ve seen a huge improvement in symptoms I get due to my PCOS, including inflammation and hormone balance. I’m feeling that I have more energy, and this has helped me hugely along upping my protein intake and exercise. I’d recommend Reta to anyone, and I’m now looking to buy GHK-CU!
April 2, 2026
Unprompted review
Reply from NovaVitality
Hi Sophie,
Thank you so much for taking the time to share your experience! We're absolutely thrilled to hear about your fantastic progress over the past 6 weeks.
Losing 17 pounds and seeing improvements in your PCOS symptoms is incredible - we're so pleased that you're experiencing better hormone balance, reduced inflammation, and increased energy levels. It's wonderful to hear that you've been able to combine your routine with increased protein intake and exercise for even better results.
Your dedication and commitment are truly inspiring, and we're honored to be part of your wellness journey. We can't wait to hear about your continued progress!
Thank you for recommending us to others - it means the world to us.
Wishing you all the best on your journey!
Best regards,,
The NovaVitality Team
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Reply from NovaVitality
Hi Anthony,
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you found our service fast and helpful.
We really appreciate your business and look forward to serving you again soon!
Best regards,
The NovaVitality Team
Absolutely perfect company to deal with.
Absolutely perfect, from ordering to the time frame I received the product. Have ordered again since and will be putting my 3rd order in later on this week.
Great communication.
100% happy
February 2, 2026
Unprompted review
Reply from NovaVitality
Hi Dan,
Wow, thank you for the fantastic review and for being such a loyal customer! We're delighted to hear you're 100% happy with your experience.
We appreciate you choosing Nova Vitality and look forward to serving you again soon!
Best regards,
The NovaVitality Team
Reply from NovaVitality
Hi Stacey,
Thank you so much for your 5-star review! We're thrilled to hear that you were happy with our quick delivery and communication. Providing excellent service is our priority, and feedback like yours makes it all worthwhile.
We look forward to serving you again soon!
Best regards,
The NovaVitality Team
Amazing products and fast delivery
Amazing products and fast delivery, can not fault what so ever. Will defo keep ordering from these guys.
March 3, 2026
Reply from NovaVitality
Hi Aaron,
Thank you so much for your fantastic review! We're thrilled to hear you're happy with both our products and delivery service. It means the world to us that you can't fault us — that's exactly what we strive for!
We truly appreciate your continued support and look forward to serving you again soon.
Best regards,
The NovaVitality Team
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Reply from NovaVitality
Hi Mrs Wood,
Thank you so much for your wonderful 4-star review! We're thrilled to hear that you're happy with your product, our service, and the quick delivery. Your feedback means the world to us and motivates our team to keep doing what we do best.
We truly appreciate your business and look forward to serving you again soon!
Best regards,
The NovaVitality Team
Reply from NovaVitality
Hi Sophie,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you're happy with our products and that we could get your order to you quickly.
At NovaVitality, we work hard to provide high-quality products and efficient service, so feedback like yours truly makes our day!
We appreciate your business and look forward to serving you again soon. If you ever need anything, please don't hesitate to reach out.
Best regards,
The NovaVitality Team
Disappointed with the customer service.
Disappointed with the customer service.
My first order I had an issue with the quality of the product. When I reported it Initially felt like the problem was being attributed to my mixing method rather than a potential fault with the product itself. The product was cloudy when it was meant to be clear, this was on both vials of the same product. This was eventually resolved, and a replacement was sent along with a 15% discount code for a future order. The replacement product was completely fine and crystal clear.
However, after purchasing again, I went to open one of the vials and the head completely snapped off. Glass fell into the product, which obviously rendered it unusable. This was clearly faulty — I’ve never seen anything like this happen before.
I reached out to report the issue along with picture evidence but received a very underwhelming response. There was no apology or offer to replace the product. Instead, I was told that my finger placement when opening the vial must have been incorrect. Unless I’ve somehow turned into the Hulk overnight, the vial was clearly defective. I’ve opened many vials before and never experienced anything like this.
Unfortunately, this experience has left a sour taste in my mouth and hole in my pocket. As a result, I won’t be returning as a customer.
I do have photos of both the first cloudy product issue and the broken vial, which I will upload.
March 5, 2026
Unprompted review
Reply from NovaVitality
Dear Jon,
Thank you for sharing your feedback.
I want to address the points you’ve raised transparently:
• Regarding your first order: We’re glad the cloudy product issue was resolved promptly. As you noted, we sent a replacement free of charge, covered all postage costs, and provided a 15% discount code as a gesture of goodwill. We stand by that resolution and remain committed to ensuring product quality and you were happy with the outcome of this.
• Regarding the broken vial: We’re sorry to hear the vial glass snapped during the removal of a plastic flip top lid from the soft aluminium cap during opening. While we have sold over 1,000 vials without similar reports, we understand this was frustrating and concerning for you. Glass integrity is critical, and we take any report like this seriously.
We would like to review the photos you mentioned to better understand what occurred. If you’re willing, please email them directly to info@novavitality.co.uk with your order number. We’ll assess the evidence and, if appropriate, discuss a fair resolution.
We appreciate you giving us a second chance with your follow-up order, and we regret that this recent experience has left you disappointed. If you’d like to discuss this further, I’m happy to speak with you personally.
Thank you again for your feedback—it helps us continue improving.
Best regards,
The NovaVitality Team
Extremely helpful with any questions or…
Extremely helpful with any questions or queries I have! The team provide lots of knowledge around the products
February 24, 2026
Reply from NovaVitality
Hi Chelsea,
Thank you for the fantastic review! We're so glad our team could provide the support and product expertise you needed. We truly appreciate your kind words and look forward to continuing to help you in the future!
Best regards,
The NovaVitality Team
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Won’t use anyone else
Great service,
Great product easy to deal with.
Amazing amount of knowledge.
Will only use Nova moving forward
February 6, 2026
Unprompted review
Reply from NovaVitality
Hi Josh,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with our service and product. Our team takes pride in their knowledge and making things easy for our customers, so your kind words mean a lot to us.
We're honoured that you've chosen NovaVitality as your go-to provider, and we look forward to continuing to serve you. Thanks for trusting us!
Best regards,
The NovaVitality Team
Reply from NovaVitality
Hi Dean,
Thank you for taking the time to leave us a 5-star review! We're so glad to hear that you experienced great customer service with us. Our team works hard to ensure every customer has a positive experience, and feedback like yours makes it all worthwhile.
We appreciate your business and look forward to serving you again soon!
Kind regards,
The NovaVitality Team
Really happy with my products and my…
Really happy with my products and my results will carry on buying from you guys
February 28, 2026
Reply from NovaVitality
Hi Stevie,
Thank you so much for your fantastic review! We're thrilled to hear that you're happy with both your products and results. It's customers like you who make what we do so rewarding.
We truly appreciate your continued support and look forward to serving you again soon!
Best regards,
The NovaVitality Team
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