Novilla Mattress Reviews 

Great mattress at an excellent price. I did All the research, compared with the Zinus 10" Green tea mattress, and the Linnenspa 10" hybrid on Amazon. After reading All the reviews, I decided to go with the Novilla 10" hybrid. Best decision I ever made. I'm a stomach/side sleeper with back problems, and this mattress has me sleeping like a baby! The mattress is firm, but the pillow top makes it extremely comfortable. Bye, bye back pain, hello sleep! Customer service is also top notch. Highly recommend, especially for the price.

Sent mattress to the wrong state! Can’t get customer service they are “off line”. No one answers their phone. This company is terrible! Wound up filing a claim with credit card and filing a report with the BBB!

Had an issue with inflation and comfort of they hybrid mattress and Novilla customer service rep Tracy handled it with grace and satisfied out concerns quickly. Back to sleeping in comfort. Thank you.

Write Novilla. There customer service people are very nice but what good are they if they are not allowed to answer technical questions about coil count, coil steel gauge, density of materials used etc. I want to know what I'm buying and paying for!

Ran into an issue with comfort. Novilla sent me a topper and I am sleeping the best sleep of my life again

I had some initial concerns about the mattress inflating. I reached out and received wonderful customer service and the follow up was shockingly Excellent !!
Thanks again.

The customer service I received was excellent, expeditious, fair and courteous. They truly made me feel like they cared about my situation. The best customer service I have experienced in a long time!

I bought a mattress over a year ago and it started to become uncomfortable 😣 at this point I was afraid nothing would be done but boy was I wrong this company have kept close contact with me to satisfy me that made me feel better asking what they can do to make me happy 😃 all I can say is I love it here!!!

Mattress arrived quickly. Packaged great and easy to open. Gave a few days to let it come to full size. We love memory foam mattresses, and it was very comfy, however it was too soft for my adult son so i had to return it. Novilla team very communicative. If you prefer mattresses on the soft side this might work great.

I received a damaged mattress topper. Zipper on removable cover is broken. I have been trying to get a partial refund for over a month. I have emailed and called trying to get in touch with a supervisor. I don't think this is a legitimate company, they can only make refunds to PayPal accounts???? No supervisors seem to exist, the costumer service department went on vacation??? Do not do business with this company total scam!

Excellent customer service. Answered right away and stayed in contact to make sure my issue was resolved. They care about their customers experience.

Great customers service. They are fast and responsive to respond to inquiries and/or solve issues. They make sure that the customer is satisfied.

I ordered the wrong mattress and didn’t realize it until I got the shipping email. I contacted customer service right away and they were able to cancel that order and get me the correct mattress with no hassle! I absolutely love their customer service.

Best customer service! Will buy again for sure

Great customer service-
The willingness to support a customer (like it should be more often) was so nice!

Really enjoy their products.

The matress and pillows i bought from Novilla far exceeded my expectations. The pillows are the best I have ever had. The matress is comparable to name brand that cost 3 times as much. customer service prompt and helpful with no hassle. very happy here

Very nice customer service. The mattress I ordered is of decent quality for the price. It had a small problem but was handled remarkably by the customer service team.

What a great company with a great service.
I had an issue with my order.
They solved very fast.
I really appreciate what they did.
Thank you so much

Super company to do business with, I had an issue with My order, they were prompt & solved it with professionalism & courtesy