Two weeks after order was still in Hong Kong. Delivery is misleading. Customer services don’t respond other than to give an Update saying 7/10 more days to wait. Would strongly advise anyone avoids t... See more
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Do not purchase from this company
I ordered a portable fan. It arrived with no plug and a lead about 12 cm long. There is no base, feet or fixings. Instructions in Chinese. I was offered a 10% refund despite the promise of 30 day warranty. Do Not Use this company

Reply from Noviroa
Cheap Rubbish and unworkable Refund Policy
cheap plastic rubbish of very poor quality. Takes ages to arrive as sent direct from China. Returns policy is a complete joke. Asked me to keep the tap and get 10% refund or pay them 60euros for return postage and get 50% refund. Return address is Hong Kong which would normally cost about £15 to post to.
Very very poor.
At no point were we advised that the tap would come from China nor that it is cheap plastic material.
Pathetic

Reply from Noviroa
Nice quality
Nice quality, everything arrived as described. Could use a bit more communication during shipping though.

Reply from Noviroa
DO NOT BUY FROM NAVIROA
DO NOT BUY FROM NAVIROA ! Would rather give NO stars but that isn't an option. This rip off company out of China sent me an adult halloween costume in place of the costume I ordered for my son. With no time to exchange it through them before Halloween, I am required to go out and buy a new Halloween costume spending more time and money. Yet, this horrible company refuses to refund me unless I pay to return the incorrect item they sent me back to them in China ! This has cost me so much peace, time, and money it is unbelievable. The only time well spent at this point will be reporting them to the BBB and leaving these reviews everywhere possible. Stear clear !

Reply from Noviroa
Not happy
I ordered a robot dog and it was delivered broken. It was just in a plastic bag by it's self. After many emails back and forth, repeating the same emails over and over. Always different names tho. Noviroa will not give me a refund and will not replace my broken order. I am really upset, and they don't care. I would advise people to be very, very wary of this company. Please before you purchase from them google Noviroa reviews. I wish I did!

Reply from Noviroa
Illegally refusing to refund damaged goods
I ordered a Halloween costume which has arrived broken and unusable. Packaging was totally inappropriate for the item as it is quite fragile. A replacement won’t arrive in time for my needs. Noviroa refusing to refund for damaged goods quoting their “policy” as reasons to not do this. This is illegal under U.K. consumer right act. Avoid this company.

Reply from Noviroa
Terrible experience
Terrible experience! They sent me shoes which were not at all what were on the website awful quality look like they made from paper! I tried to send them back and they refuse to offer me a full refund absolute joke of a company lost $60 they are scammers! Do not buy.

Reply from Noviroa
Please be warned do not buy anything…
Please be warned do not buy anything from this site. We bought a Halloween costume for my son. Still have not received it and it has been with customs for a bit. It was supposed to be delivered already and still no updates.

Reply from Noviroa
It’s literally a scam ..it’s mental
It’s literally a scam ..I have a photo but can’t upload. The 30tb hard drive for 60 pounds I bought (I know, I’m an idiot). I broke into it, and it was a micro sd card glued inside. Please don’t make the mistake. They are criminals doing illegal stuff. Don’t give them your money

Reply from Noviroa
Did not recieve order
Did not recieve order.
False company details on the website

Reply from Noviroa
I have had a very unsatisfactory…
I have had a very unsatisfactory experience with this online store. The products I received differ significantly in both appearance and quality from those advertised on the website. I requested a refund; however, the store has not responded to my inquiries. I have therefore taken further steps to resolve the matter.

Reply from Noviroa
The product itself is lovely
The product itself is lovely, but I wish there was a gift box option. Still very happy with how it turned out.

Reply from Noviroa
Do Not Use This Company.
Stupidly decided to ignore the other negative comments and ordered an iPhone case. They sent the wrong one and despite me proving the mistake was theirs they have now refused to help me. Not even an offer of a replacement upon return. Avoid this company at all costs.

Reply from Noviroa
If you like being ripped off, these are the right people!
These people are scammers, they advertise (show pictures of an item) and send something completely inferior to what is shown. Then they come up with "our policy doesn't allow for refunds" After receiving the first shipment I complained, sent pictures of what is on their website & a picture of what I received. So they sent a second shipment which was identical to the first. In short DONT DEAL WITH THEM! it cost me $200, I should have checked them out online before buying, I got sucked in :(
TERRIBLE QUALITY
TERRIBLE QUALITY, only half of costume delivered and looks nothing like the pictures. This should be illegal how bad it it.
Wish i read the reviews. DEFINITELY STAY AWAY
Ordered what was described as a…
Ordered what was described as a waterproof fitness tracker arrived and it does nothing as advertised.
Con company
This company is a con. I purchased a couple of wi-fi cameras that does not allow you to see the video if not next to the camera. According to the website you can return your item, but when trying to do so, the refuse and said that they do not return the money only change the item if faulty.
They only take your money for a cheap item that cost me more than £50
this company takes your money
I got to be honest this company is a scam and I even contacted them and they never replied and I hope I get my money back soon since I dispute the transaction. Screw this company is a scam
The worst company I have ever used,
The product I bought was not as described so I contacted them to ask for the returns information. They have persistently refused to send this to me, offering me an exchange if I pay for the shipping, a 10% refund and keeping the fitness tracker or 50% off my next order. The reviews, just 9, on their website do not reflect the reviews on here. This company needs to be stopped from trading.
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