Novita Diamonds  Reviews 

2,505
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and patient, making the entire process easy and enjoyable. Many people highlight the exceptional quality of the products, with rings and diamonds often exceeding expectations and described as beautiful. The overall service is frequently noted as outstanding, with efficient communication and a personalized approach that makes customers feel valued. However, some customers also noted concerns regarding communication and responsiveness, with a few reviewers mentioning difficulties reaching staff by phone or feeling that the service was not always customer-friendly.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, attentiveness,... See more

Product

Reviewers highlight positive aspects of product, with many expressing delight and satisfaction with their... See more

Service

Reviewers mention positive feedback about service, consistently describing it as amazing, excellent, and... See more

Quality

Users describe positive interactions with quality, with many reviewers overwhelmed by the beauty and... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re so happy with our experience at Novita Diamonds. Sanya made everything really easy and enjoyable. She genuinely listened to what we were after and helped us find the perfect ring. It turned out... See more

Company replied

Rated 5 out of 5 stars

At our initial meeting Kellyann asked if there were any engagement ring designs I liked and to show her pictures of these. I shared 3 with her and by the same afternoon she had emailed a quote for all... See more

Company replied

Rated 5 out of 5 stars

Beautiful engagement ring. Great customer service experience and really quick response times. Being able to choose the setting, metal, have band or bridge, stone, band width, engraving, birthst... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Could not have been more helpful or forgiving when I was running dreadfully late for my appointment. Have had a disastrous experience at another lab diamond company Austen & Blake t... See more

Company replied


Company details

  1. Jeweler
  2. Diamond Dealer
  3. Jewelry Designer

About Novita Diamonds

Written by the company

Novita Diamonds is proud to be one of the world's largest Lab Grown Diamonds retailers, with showrooms in Australia, NZ, the UK, Germany, Spain, Singapore, Malaysia and HK. Our lab-grown diamonds are created using state-of-the-art technology that not only produces the highest quality diamonds but also offers a sustainable and ethical alternative to mined diamonds. We are committed to providing our customers with high-quality fine diamond jewellery pieces without spending a fortune.

At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.

Ethical Lab Grown Diamonds

Written by the company

We're committed to our planet!

Free lifetime warranty and cleaning

Buy with confidence!

Our aim for all our customers is that they receive a lifetime of enjoyment from their jewellery.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,505)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

Was a great experience overall

Was a great experience overall. I bought an engagement ring and was consulted by the team very nicely. They were incredibly helpful. The diamond's sparkle catches attention which ofcourse wins me some husband points. All in all, they have good products of high quality and combine it with great service.

April 1, 2024
Unprompted review
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Reply from Novita Diamonds

Thank you for your wonderful review! 💍✨ We're so glad to hear that you had a great experience choosing the perfect engagement ring. Our team always strives to provide helpful guidance, and it's fantastic to know you felt well taken care of.

And that sparkle? 💎✨ Definitely a showstopper! Winning some extra husband points is always a bonus! 😆👏 We truly appreciate your kind words about our quality and service. Wishing you both a lifetime of love and happiness! 💖🎉

Rated 5 out of 5 stars

Very helpful when explaining and going…

Very helpful when explaining and going through all options.
The entire process was so simple, very happy with how quick it was made as well as sent.
Couldn't be more pleased

April 1, 2025
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Reply from Novita Diamonds

That's wonderful to hear! 🇦🇺✨ We strive to make every step of the process as smooth and efficient as possible, ensuring you're delighted with both the experience and the outcome. If there's anything else you need in the future, don’t hesitate to reach out! 😊💍

Rated 5 out of 5 stars

Stunning diamonds and jewellery, smooth and easy process

Both my stunning platinum engagement ring and perfectly paired pave wedding band were made by Novita Diamonds. They made the whole process so easy, from learning how to pick a good diamond, to being so incredibly patient whilst I tried on a number of different ring styles. I’ve received so many compliments on my gorgeous set, and my sister and uncle’s fiancée now also have Novita rings since seeing mine! Can’t wait to return one day in the near future to add another to the stack. Thank you Novita 🩷💍

April 1, 2024
Unprompted review
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Reply from Novita Diamonds

Thank you so much for your kind words! 💖💍 We’re thrilled to hear how much you love your stunning platinum engagement ring and wedding band. It’s an honour to have been part of your journey, and we truly appreciate your trust in us. Knowing that your sister and uncle’s fiancée also chose Novita after seeing your beautiful set means the world! We can’t wait to welcome you back when it’s time to add to your stack. ✨😊

Rated 5 out of 5 stars

Totally worth it

Laura was very welcoming and professional. She helped me pick a beautiful engagement ring and made sure that the order was ready to collect on time. Great customer service!

As for the ring itself, the quality is outstanding, my fiancée has been wearing it non stop for a year now and it shows no signs of wear. The diamond sparkles beautifully and catches eyes of many people who commented on it.
Very happy with the purchase , thank you Novita Diamonds!

March 31, 2024
Unprompted review
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Reply from Novita Diamonds

Thank you for your wonderful review! 💍✨ We’re so glad to hear that Laura provided a welcoming and professional experience while helping you find the perfect engagement ring. It’s amazing to know that the quality has exceeded your expectations and that your fiancée’s ring continues to shine just as brilliantly a year later! 💎😍 We truly appreciate your support and kind words—thank you for choosing Novita Diamonds! 😊

Rated 5 out of 5 stars

Novita are lab grown diamond specialists!

The wife and I cannot recommend Novita Diamonds Sydney anymore highly. The knowledge, professionalism and warmth of their Diamond Specialist was second to none. The quality of their lab grown diamonds is showcased in the photos on their website. I could not afford a 1.8 carat round brilliant diamond when I first got engaged. I made a promise to myself that one day I would upgrade my wife’s engagement ring to a round brilliant and I just recently learnt about lab grown diamonds. Lab grown diamonds are REAL diamonds made from pure carbon and are a much more affordable option than mined diamonds. Novita Diamonds are a highly reputable company and trusted specialists in this field. The wife and I strongly recommend that anyone looking to purchase a diamond for any special occasion should consider Novita Diamonds first.

January 24, 2025
Unprompted review
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Reply from Novita Diamonds

Thank you for your amazing review! 💎✨ We're honoured to have been part of your journey in upgrading your wife's engagement ring. It’s wonderful to hear that our team's knowledge, professionalism, and warmth made your experience so special. Lab-grown diamonds truly offer an incredible option, and we’re so glad you found the perfect round brilliant diamond with us! We appreciate your trust and recommendation—wishing you and your wife many more special moments ahead. 💍😊

Rated 5 out of 5 stars

Blue diamond is absolutely stunning.

Blue diamond is absolutely stunning.

They checked in to make sure that I had made the correct choice and sent a photo demonstrating the size of the gem.

February 25, 2025
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Reply from Novita Diamonds

Thank you for your lovely review! 💙💎 We're so glad you love your stunning blue diamond! Our team is always happy to go the extra mile to ensure you feel confident in your choice. Enjoy your beautiful gem, and let us know if we can assist you again in the future! 😊✨

Rated 5 out of 5 stars

Stunning piece, I couldn’t be happier..

My fiancé let me choose my engagement ring and we were looking online from Novita Diamonds website. We had an idea about what we were after. When we came to Brisbane showroom, we met Andres that showed us few options. Very good customer service and insightful. We ended up with a different setting and when we picked up today, boy oh boy what a truly stunning piece!!! I couldn’t be happier!! Thank you Novita Diamonds from creating a beautiful piece that is part of our love journey. Highly recommended.

March 22, 2025
Unprompted review
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Reply from Novita Diamonds

Thank you for sharing your wonderful experience! 💍✨ We're so glad that Andres was able to guide you through the options and help you find the perfect setting. It’s amazing to hear how happy you are with your stunning engagement ring—what a special part of your love journey! 💖 We truly appreciate your kind words and recommendation. Wishing you both a lifetime of love and happiness! 😊💎

Rated 5 out of 5 stars

Upgrade!

Recently decided to 'upgrade' my engagement ring and since our daughter had bought a lab diamond from Novita in London, decided to go and see them in Auckland, New Zealand. I dealt with a gorgeous young woman called Aly who was so patient and helpful in helping me make a decision as to what I wanted.I am blown away by the cost difference between a lab diamond and a mined diamond. Also impressed by the fact it's an ethically sourced diamond. I am so thrilled with my new solitaire ring, it has exceeded all my expectations and I just wanted to give a big shout out to Aly whose service was superb. Novita I will be back!

March 19, 2025
Unprompted review
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Reply from Novita Diamonds

That's fantastic to hear! 💍💎 Aly sounds like a gem herself, guiding you through the dazzling world of lab diamonds with patience and expertise. It's amazing how lab diamonds can offer both value and ethical peace of mind. Your new solitaire ring sounds absolutely stunning—here's to many more sparkling moments ahead with Novita!

Rated 5 out of 5 stars

Outstanding experience!

I had an exceptional experience with Novita Diamonds while purchasing my tennis bracelet. From start to finish, their service was nothing short of luxurious. The team provided expert guidance, ensuring I found the perfect piece, and their attention to detail made the entire process seamless.

One of the standout aspects was the flexibility they offered with payment methods, making the purchase even more convenient. Their collection is truly stunning, with exquisite craftsmanship and timeless designs that radiate elegance.

I could not be happier with my bracelet and the service I received. Novita Diamonds exceeded all my expectations, and I would highly recommend them to anyone looking for high quality jewellery and a first class experience.

March 18, 2025
Unprompted review
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Reply from Novita Diamonds

Thank you for your glowing review! ✨💎 We're beyond thrilled to hear that your experience with Novita Diamonds felt luxurious from start to finish. It’s wonderful to know that our team’s expertise, flexible payment options, and stunning collection made your journey seamless and special. Enjoy your beautiful tennis bracelet—it’s a timeless treasure! 💖 We truly appreciate your recommendation and look forward to welcoming you back in the future! 😊

Rated 5 out of 5 stars

The staff were incredible throughout…

The staff were incredible throughout the whole process, really knowledgeable regarding the products and gave their time to ensure we bought the right ring for us, overall really enjoyable experience.

March 15, 2024
Unprompted review
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Reply from Novita Diamonds

Thanks a bunch for the awesome shout-out! 🎉 We're thrilled you had a blast with us and found the perfect ring. Our team is always here to geek out on jewellery knowledge and make sure you leave with something that sparkles just right. Cheers to many happy years ahead with your new bling!

Rated 5 out of 5 stars

Absolutely amazing customer service

Absolutely amazing customer service !
Flawless communication, service and extraordinary product ! Super happy, have bought engagement rings and now weddings rings!

March 15, 2025
Unprompted review
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Reply from Novita Diamonds

Wow, what an incredible review! 😍 We're over the moon that you've trusted us with both your engagement and wedding rings—it’s an absolute honour to be part of your love story! Wishing you a lifetime of happiness (and plenty of sparkle ✨)!

Rated 5 out of 5 stars

An Engagement ring above all else

After fully customising my partners engagement ring and ordering it, within 2 hours I was contacted by a customer service rep, to assist in my design and make changes that were adequate to get the ring ASAP. The ring was created and delivered in a timely manner, and the ring is everything my fiancé and I ever could have dreamed of. My fiancé has since had the ring resized and the face to face customer service was incomparable.

I highly recommend Novita Diamonds to anyone looking to drop the knee and pop the question.

October 17, 2024
Unprompted review
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Reply from Novita Diamonds

Thanks a carat for your sparkling review! 💍 We're thrilled to have helped you customize the perfect ring and deliver it faster than you can say "forever." Your fiancé's happiness is our karat gold standard, and we're delighted you both love the ring! If you ever need more bling, you know where to find us. Happy proposing! 🌟

Rated 5 out of 5 stars

Excellent experience with Novita

Excellent experience with Novita, I bought an engagement ring this year. They were super helpful and accommodating every step of the way. I came in to view the engagement rings a few times which was no issue and returned with family to view as well.

Could not recommend more.

March 5, 2025
Unprompted review
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Reply from Novita Diamonds

Thank you for your glowing review! 💍 We're so happy to have been part of your engagement ring journey. Whether it was your first visit or a family affair, we loved helping you find the ring! Wishing you a lifetime of love and sparkle—come back anytime for more dazzling moments! ✨💖

Rated 5 out of 5 stars

My husband got my engagement ring with…

My husband got my engagement ring with Novita and loved it so much he insisted we get out wedding bands as well! I can understand why since the process was so seem less and they were happy to accomodate any requests or changes we required.

October 14, 2024
Unprompted review
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Reply from Novita Diamonds

Love that your husband is as committed to Novita as he is to you! 💍❤️ We're thrilled to have been part of both your engagement and wedding ring journeys. Seamless, stress-free, and sparkly is exactly what we aim for! Wishing you both a lifetime of love and laughter—come back anytime for more dazzling moments! ✨💖

Rated 5 out of 5 stars

Amazing experience !

Amazing experience !
Novy at Novita Diamonds Melbourne was such an incredible help picking out our wedding bands ! So extremely helpful’

March 12, 2024
Unprompted review
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Reply from Novita Diamonds

Thank you for your lovely review! 💍✨ We're so glad Novy could help make your wedding band experience incredible. Wishing you both a lifetime of love and sparkle—congratulations! 🎉💕

Rated 5 out of 5 stars

From start to finish a professional

From start to finish a professional, lovely experience with really knowledgeable staff. I felt comfortable throughout and never felt pressured. Easy to use website help my decision

April 7, 2024
Unprompted review
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Reply from Novita Diamonds

Thank you for your wonderful review! 💍✨ We're so glad you had a smooth and comfortable experience with us. No pressure, just plenty of sparkle and expert guidance! Enjoy your beautiful piece, and we’re here anytime you need more brilliance. 💖😊

Rated 5 out of 5 stars

Excellent team, excellent service

I got an engagement ring for my (now wife) and we also got our wedding rings from Novita diamonds. The process, from start to finish, was seemless. All questions were answered, all ideas were discussed and the team went above and beyond to ensure we had a stress free experience. Really would recommend to anyone needing ethical diamonds!

April 14, 2024
Unprompted review
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Reply from Novita Diamonds

Thank you for your glowing review! 💍✨ We're honoured to have been part of both your engagement and wedding ring journey. Making the process seamless and stress-free is what we love to do! Wishing you and your wife a lifetime of love, laughter, and sparkle. 💖 Cheers to ethical diamonds and happily ever afters! 🥂😊

Rated 5 out of 5 stars

Gorgeous diamond by the yard bracelet

Gorgeous diamond by the yard bracelet. Quick despatch. Excellent price. What more could you want!

March 12, 2024
Unprompted review
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Reply from Novita Diamonds

Thank you for your lovely review! ✨ We're so glad you love your diamond by the yard bracelet—classic, elegant, and always sparkling! Fast dispatch and great prices are just the cherry on top. 😉 Enjoy your new piece, and let it shine! 💎💖

Rated 5 out of 5 stars

The Perfect Ring

Had a very pleasant experience dealing with Novita! They were very helpful when I booked my appointment, and had a wide variety of options for me to look at in person. The team were also very accommodating when they learned that I needed the ring ASAP as I was planning on proposing to my then girlfriend, overseas! I couldn’t be happier with the purchase. The amazing quality and pricing of their rings made Novita the perfect choice! The diamond sparkled more than the Eiffel Tower! The addition of the light in the box, made the proposal even more special! As I proposed overseas, the very helpful team allowed the resizing period to be extended. This meant my fiancée could get the ring resized after our holiday without any additional payments! We would use Novita Diamonds again for our wedding bands or any other jewellery pieces.

October 5, 2024
Unprompted review
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Reply from Novita Diamonds

What an incredible proposal story! 💍✨ We’re so glad we could help make your special moment as seamless and sparkling as possible—sounds like that diamond gave the Eiffel Tower a run for its money! 😉 💎 The extended resizing was the least we could do to make sure everything was just perfect after your holiday. Wishing you both a lifetime of love and sparkle, and we’d be honoured to help with your wedding bands when the time comes! 💖🥂

Rated 5 out of 5 stars

Experience was fantastic

Experience was fantastic, had an engagement ring custom made. From start to finish the whole process was simply and easy, even for a bloke trying to navigate engagement rings!

October 10, 2024
Unprompted review
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Reply from Novita Diamonds

Thanks for your awesome review! 💍🙌 We know the engagement ring journey can be a bit of a maze, so we're glad we could make it simple and stress-free for you! Huge congrats on the custom ring—wishing you both a lifetime of love and sparkle! ✨😊

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