Good experiences all around, simple app that always works. The app lacks some of the info available in the online portal, but that probably makes it better, easier to use. Don't ever use their "rush"... See more
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Review summary
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Straight forward and easy to use and set up. I had a little struggle with the physical address verification, but eventually got it sorted. it just took an extra few days to complete.
Very happy with novo except the user experience regarding uploading my excel invoice. It’s not apparent to my customers to see my detailed invoice attached to my novo invoice that just gives price I... See more
I am brand new customer. The set up was super fast and easy peasy. I was attempting to get set up with a competitor, but they ghosted me and did nothing. After no return calls or messages, I stopped... See more
Company details
- #23 of 26 best companies in Bank
- #93 of 109 best companies in Financial Institution
- #23 of 30 best companies in Money Transfer Service
- #223 of 251 best companies in Non-Bank Financial Service
- #243 of 348 best companies in Software Company
Written by the company
Novo is banking built for independent businesses. Get paid, move money, and manage cash flow with a free business checking account and a platform actually designed for small business owners — no branches, no monthly fees, no minimum balances. What does Novo offer? Novo brings together the tools independent businesses need to manage their money from one platform. Open a free business checking account with no monthly fees or minimum balance requirements. Send unlimited invoices and accept payments online. Organize funds for taxes, payroll, and savings with Novo Reserves, and track and manage business expenses with real-time transaction insights. Connect the tools you already use — QuickBooks, Stripe, Shopify, Square, and more — and access your money fast with faster payouts from payment processors. How is Novo different from traditional banks? Novo was built specifically for independent businesses rather than adapted from consumer or corporate banking. Everything runs from one dashboard, so owners spend less time on banking and more time on their business. Is Novo secure? Business security is built in: deposits are FDIC-insured through Novo's partner bank, and accounts include fraud monitoring, secure card controls, and instant card freezing. Who is Novo for? Novo serves over 250,000 small businesses — professional services, e-commerce sellers, contractors, trades, retail, hospitality, and wellness companies — all looking for a modern alternative to traditional business banking. To learn more, visit novo.co. Novo Platform Inc. (“Novo”) is a fintech, not a bank. Banking services provided by Middlesex Federal Savings, F.A., Member FDIC. Deposits are insured for up to $250,000 through our partner bank, Middlesex Federal Savings, Member FDIC.
Contact info
123 William St, 10038, New York, United States
- support@novo.co
- novo.co
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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The credit card is invite only, long trnasfers
The credit card is invite only and the transfers from another account take forever. They also dont offer zelle. The buckets and everything else is cool but im probably going to be opening an account somewhere else in a little once i have the minimum that is required so im not charged a monthly maintenance fee. They dont charge for that so thats a positive
June 19, 2026
Reply from Novo
Thanks for taking the time to share your feedback.
You’re right that ACH transfer timing can vary depending on the receiving bank, though we do offer Express ACH for customers who need funds to arrive more quickly. While Novo doesn't currently support Zelle directly, many customers use their Novo debit card with services like Venmo or Cash App for faster transfers.
On the credit card side, eligibility is based on a variety of factors, including account activity, so it's worth keeping an eye on your account as your business continues to grow.
We're glad you've recognized the benefits of no monthly fees and no minimum balance requirements, and we appreciate you giving Novo a try. Feedback like yours helps us understand what's most important to our customers as we continue improving the product.
Application was very easy to understand…
Application was very easy to understand and I was able to fill it out. What made it outstanding is that it didn’t take long for a response. I appreciate that.
June 17, 2026
It was great
It was great! I can make deposits easily and it is really easy to get a bank account!
June 16, 2026
That automatic budget was really…
That automatic budget was really awesome and I'm positive it will come in handy.
June 15, 2026
Pretty seamless!
June 15, 2026
I’m a new customer and they help you…
I’m a new customer and they help you with all aspects of your needs. Application is very easy and fast, customer service is very helpful and ready to please. Great company with great communication!
June 13, 2026
DO NOT GIVE THEM YOUR MONEY. They will lose your money
DO NOT GIVE THEM YOUR MONEY. I have been waiting weeks for tens of thousands of dollars to arrive. When you call customer service they say they will email some anonymous team. Scam.
June 15, 2026
Unprompted review
Reply from Novo
Hi Adrian,
Thank you for sharing your experience. We understand how alarming it is to be waiting on a significant transfer, and we want you to know this is something we take very seriously.
We have been actively working with you on this and our Accounts Team has reached out requesting a trace number from the sending bank in order to locate and verify your transfer. This is a required step that allows us to track exactly where the funds are and get them to you as quickly as possible.
We want nothing more than to get this resolved for you. If you are able to provide the trace number from your sender, please respond directly to the last email you received from our team and we will make this our top priority.
We appreciate your patience and look forward to getting this sorted out for you right away.
Great for startups and family owned…
Great for startups and family owned driven businesses…
June 11, 2026
Reply from Novo
Hi there, thanks for leaving a review.
We're sorry to hear your experience didn't meet expectations. We'd love the chance to understand what happened and make it right — please reach out to us directly through the app or at support@novo.co so we can look into this for you.
DO NOT TRUST YOUR COMPANY WITH THIS BANK
Our experience with Novo has been absolutely terrible. I am honestly terrified that our money is in this banks hands & plan to change banks ASAP. I reported one of our debit cards stolen & was assured it had been deactivated in April. Fast forward to June & we have unauthorized charges to our account that were made using that stolen card. Our company also went with a different domain server, which in turn changed our email addresses. I have tried several different times to get this updated as well as change our phone number from an Oklahoma number to a Texas number where we live and it has been a loop of bad information, poor communication due to a language barrier & I have not been able to successfully access our account as a result of not being able to access the old email or phone number for verification for months. There is no resolve despite the fact we have called, sent email, filled out forms & followed instructions. I am so unsettled with our money in this banks trust. As these issues still go unresolved & the more we try the bigger the issue comes with their customer service team. My User Experience has been terrible
June 10, 2026
Reply from Novo
Hi there,
Thank you for taking the time to share your experience. We hear you, and we want you to know that what you have described is not acceptable and not the experience we want for any of our customers.
We understand how unsettling it is to have unauthorized charges appear on your account, especially after being assured your stolen card had been deactivated. On top of that, being unable to access your account for months due to an email and phone number change is an incredibly frustrating situation, and we sincerely regret that our team has not been able to get this resolved for you despite your repeated efforts.
You deserve clear answers, consistent communication, and a team that sees this through to resolution. We want to make that happen.
Please reach out to us directly at support@novo.co with your business name and we will personally make sure your case is escalated to the right team immediately. You should not have to keep starting over every time you reach out.
We are committed to making this right for you and appreciate you giving us the opportunity to do so.
Easy account setup
Easy to set up account and link other accounts to it. Ease of sending invoices. Ability to have money in different reserves such as taxes.
June 10, 2026
I can not get into account because I…
I can not get into account because I changed phones, and there is no one to call. I didn’t ask for 2 step authorization to a phone? You did that on your own.
January 15, 2026
Reply from Novo
Hi Francline,
We appreciate you taking the time to share your feedback. We completely understand how frustrating it is to feel locked out of your account after switching phones, and we want to make sure this gets resolved for you right away.
Two step verification is a security measure we have in place across all accounts to protect your money and personal information from unauthorized access. We hear you that it did not feel like a choice, and that is feedback we truly take to heart.
Please reach out to us directly at support@novo.co and our team will personally walk you through regaining access to your account as quickly as possible.
We appreciate your patience and look forward to turning this experience around for you.
So easy for a first-time business owner
So easy for a first-time business owner
I chose Novo because it seemed simple, and it really is. Lots of helpful assistance like budgeting for taxes and invoicing. So far, so good!
June 9, 2026
Novo is the absolute best
Novo is the absolute best. The app is very easy to navigate, the customer service is fast and I have never had an issue when Ive reached out to them. The only downside is that they are business banking only.
June 1, 2026
I am in LOVE with the fast transfer and…
I am in LOVE with the fast transfer and deposit from other banks.
June 8, 2026
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