While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and extensive knowledge, making interactions pleasant and productive. The customer service is consistently highlighted as exceptional, with many people appreciating the personalized and responsive approach. Reviewers often mention the efficiency and speed of the service, noting quick response times and a smooth overall experience. However, some customers were dissatisfied with the service, citing issues with delays in obtaining NIFs and a lack of clear communication regarding document requirements. A few people also mentioned that the process was not as fast or efficient as they had expected, leading to frustration with the turnaround time.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the efficiency and professionalism, highlighting... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting responsive, helpful, and... See more

Response time

People report positive experiences with response times. Customers praise the team's quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Novomove for my visa documents and honestly can't say enough good things. They were professional, patient with all my questions, and when something went wrong with my apostille they jumped in imm... See more

Company replied

Rated 5 out of 5 stars

To those reading my review to get an idea of ​​Novomove's services, I highly recommend them. I initially requested a simple service, which was delivered on time. Then I requested a more complex servic... See more

Company replied

Rated 5 out of 5 stars

Just opened my Portuguese bank account remotely through Novomove and honestly couldn't be happier with how it went. From the start, communication was clear and they were really responsive. They tol... See more

Company replied

Rated 5 out of 5 stars

Honestly didn't think I'd actually make it to Portugal. The digital nomad visa seemed doable in theory but the paperwork was confusing as hell. Income proof, apostilles, health insurance that con... See more

Company replied


Company details

  1. Immigration and Naturalization Service

Written by the company

Novomove is more than just a service provider; it's a gateway to simplifying your relocation journey to Portugal. While our core focus lies in obtaining the Portuguese National Identification Number (NIF) and facilitating bank account openings, we provide a comprehensive range of services designed to ease the transition for individuals moving to Portugal. At Novomove, our focus goes beyond merely delivering a service. We aim to facilitate a smooth transition for individuals looking to establish connections with Portugal, ensuring they're not lost in paperwork or bureaucratic procedures. We pride ourselves on our ability to simplify the process, resulting in a prompt and seamless experience for our clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast service!!

I required NIF number for my Portugal relocation and they helped me very quickly and I got my NIF with their help in 3 business days. Very recommended.

October 22, 2024
Novomove logo

Reply from Novomove

Thanks for the awesome review! 😊 We're delighted we could help you get your NIF quickly. Wishing you all the best with your relocation, and don’t hesitate to reach out if you need anything else! Highly appreciated!

Novomove Team

Advertisement
Rated 5 out of 5 stars

Excellent, efficient and kind !

Excellent, efficient and kind !
Highly recommended

October 22, 2024
Novomove logo

Reply from Novomove

Thank you for the great review! 😊 We're so glad to hear you had an excellent experience. Efficiency and kindness are always our priorities. We truly appreciate your recommendation!

Novomove Team

Rated 5 out of 5 stars

It was really very fast

It was really very fast. Great experience. I will definitely back to you if I need any further assistance.

October 22, 2024
Novomove logo

Reply from Novomove

Thank you for the great feedback! 😊 We're happy to hear everything was fast and smooth. Looking forward to assisting you again whenever you need it!

Novomove Team

Rated 5 out of 5 stars

Thank you for your services

Thank you for your services. Everything goes well, easily, reliably and quickly. Just do step by step as you recommend. Hope to use other services from Novomove again.

July 4, 2024
Advertisement
Rated 5 out of 5 stars

Excellent fast & reliable service

Excellent fast & reliable service - exactly as advertised. They've taken the time to be thorough and clear in both what they offer and how they execute. Comparison table shows they are the cheapest, clear guidance on getting your NIF and then changing your Finicas password, which is included in their NIF package pric

June 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Filipe was so so helpful! After such awful experiences at every other bank, he was our saviour. Explained the full process, gave us a helpful list of documents required and made sure to check our application ahead of sending it off for approval.

July 3, 2024
Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

Great service!

All my questions were answered promptly. The provided information was clearly and the support and service was without any questions very satisfying.

July 3, 2024
Rated 5 out of 5 stars

Novomove were absolutely amazing to…

Novomove were absolutely amazing to deal with. Extremely prompt responses. Continual contact and follow up with detailed information and instructions. Very responsive. Overall a brilliant experience and would highly recommend!

July 3, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look