Mattress from Novosbed of GoodMorning.com cancelled by them on day of delivery
I ordered a mattress from Novosbed, a GoodMorning.com business, on February 23. Delivery was to be today. I received an email today saying they had cancelled the order and were refunding my money because "in their words
"We would like to advise you that your order has been cancelled in transit and will be returning to our facilities shortly. The decision was made by our leadership team to cancel your order due to your history with our products. Our number one priority is the comfort of our customers and we are deeply disappointed we have missed that mark for you with our products. As neither the Logan & Cove nor Douglas mattress addressed your needs, we are not confident the Novosbed will provide any additional relief. ...We hope you understand that the decision to cancel your order and issue a refund was not made lightly as it was made with the understanding that our products may not be suitable for you.
Please note, if you decide to purchase another product from GoodMorning.com, or any of the affiliated brands we will not be able to provide you with a sleep trial or warranty. Please rest assured the information shared with us has been passed to the Care Team Leads so the appropriate associates can be followed up with."
On the day of delivery--really???