Customer service is exceptional
Customer service is exceptional. Replies within just a few hours, consistently. Especially as a non-"website person", it's been invaluable.
May 13, 2026
Unprompted review
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Company details
Information provided by various external sources
We provide affordable, reliable website hosting using Turbo LightSpeed servers. We're based in the UK and always make service our number one priority.
Contact info
United Kingdom
- www.nowhosting.net
3.9
Great
5 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Awful
Awful, lost emails, locked out, no response from the support team. Left us in a complete mess.
October 10, 2024
Unprompted review
Reply from Now Hosting
Hi Jane,
I'm really sorry to hear you feel this way about the free service we provide to you, and that you felt the need to leave us a negative review here, despite getting your first support response in under 4 hours.
As this is a public forum, I'd just like to point out some of the facts regarding your support request:
- You raised a support ticket on our website as a guest at 9.23am.
- You replied to the same ticket at 10.29am.
- You received the first response to your ticket at 1.13pm. Less than 4 hours after you opened the first ticket.
- You were unable to login to your account to confirm you owned the account with us. We supported you with this. Unfortunately, though we can confirm the password reset email was sent to you immediately, the email took 4 minutes to get to you.
- There were several exchanges between yourself and support to help you gain access to your account.
- The final response to your support ticket was at 3.19. We asked some clarifying questions so we can try to resolve the issue for you. You have yet to reply.
This entire exchange happened over 6 hours. With the first response in under 4 hours, it feels a little unjust to claim you didn't get a response and to leave us this review, especially considering we provide your service completely free of charge and have done for over two years.
We're currently working to resolve the issue, and can only apologise for any disruption this has caused.
If you'd like to look for alternative, paid hosting, we'd be happy to make some recommendations.
Beyond amazing service
Hosted our site with Now Hosting for over a year after our last host let us down, we've never had any trouble and our site runs faster than ever. Their support is amazing, always willing to help regardless of the problem.
We had issues with our website and didn't know where to turn, so we asked these guys if they could help. They had our problem fixed for us without any charge even though it had nothing to do with the hosting. Their superb service extends well beyond what a normal hosting provider would offer.
Hats off to you all!
August 15, 2018
Unprompted review
Always been my go to company for…
Always been my go to company for hosting. Used for many years and can't fault the level of service, nothing is too much trouble. Also the fastest host I've used and the most affordable for the packages. I recommend them to all my clients.
August 14, 2018
Unprompted review
Highly recommended
Very good hosting company, to start will the monthly invoices would go in to my junk so I missed a few payments but they were always understanding and now I have set up an automated PayPal payment so things are fine. My questions are always answered promptly and as we are a charity they try and support us when they can
Highly recommended
August 14, 2018
Unprompted review
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