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NowPatient Reviews 199

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and empathetic approach, making every interaction pleasant and reassuring. Many highlight the outstanding customer service, noting the clear communication, quick responses, and personalized guidance received. The delivery service is frequently commended for its speed and reliability, with many receiving their products promptly, often the next day. People are also very satisfied with the quality and availability of the products, especially for hard-to-find items. Consumers appreciate the efficient and streamlined process, from detailed consultations to quick dispatch, making the overall experience smooth and stress-free. The service is often described as knowledgeable, supportive, and trustworthy, providing valuable advice and ensuring patients feel well-informed and confident in their treatment decisions.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting its reliability, efficiency, and... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being kind, helpful, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the excellent and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Product

Reviewers express satisfaction with product availability and delivery. Many customers highlight the ease of... See more

Based on these reviews

Rated 5 out of 5 stars

My local pharmacy had been struggling to get a prescribed drug for me and was not even able to source the substition. They suggested I try other pharmacies but this was not possible, because I current... See more

Rated 5 out of 5 stars

I've struggled with insomnia for years and had heard good things about Quviviq. The consultation process was detailed and professional, and my prescription was dispatched quickly. Follow-up calls have... See more

Rated 5 out of 5 stars

I’ve recently used NowPatient for the first time and I cannot recommend them enough. I have been desperately looking for an item that is out of stock nationally and the team at NowPatient went above a... See more

Rated 5 out of 5 stars

I had a great experience with NowPatient. I have a regular prescription that, unfortunately, is often out of stock and has to be ordered. As a result, I end up going several days without it, which is... See more


Company details

  1. Online Pharmacy
  2. Health Consultant
  3. Pharmacy

About NowPatient

Written by the company

Now Patient logo

NowPatient is a digital health-technology platform functioning as both an online pharmacy and telehealth service. Packaged as a Class I software medical device, it’s accessible via web browser or mobile app (iOS and Android), and offers users in the UK and US on-demand access to virtual consultations, prescription services, and AI-powered health tools.

Ownership

The service is owned and operated by Infohealth Ltd, a licensed online pharmacy registered in England and Wales (company no. 04004930) with its registered office at Lynwood House, 373–375 Station Road, Harrow, England, HA1 2AW. Infohealth Ltd holds the necessary MHRA approvals for its pharmacy and telehealth offerings.

What It Does

  • Online Pharmacy: Order NHS-approved prescriptions (UK) or access major US drug-savings programs (coupons, savings cards, manufacturer assistance) with free home delivery.
  • Virtual Consultations: Book GP appointments directly (up to 16 weeks in advance for NHS patients in England) and consult clinicians via video.
  • Medication Management: Set up refill reminders, view private treatment plans, and track chronic conditions like diabetes or hypertension.
  • Health-Monitoring Tools: Use AI-driven assessments (e.g., genetic risk tests, home test kits, continuous blood-pressure monitoring through smartphone camera via Lifelight partnership).
  • Wellness Insights: Access real-time pollen counts, air-quality data, BMI and type 2 diabetes risk scores, plus comprehensive health-condition information.

Get started today and benefit from Medication Reminders, Get Treated Privately, NHS Online Pharmacy, GP Appointment Booking, Rx Savings Card, Drug Coupons, US Drug Savings Programs, Health Conditions Information, Genetic Testing, Home Test Kits, BMI Risks, Type 2 Diabetes Risks, Pollen Meter, Air Quality Monitor, and lots more!

Why we built NowPatient

Written by the company

We are committed to helping everyone, everywhere live healthier lives
The NowPatient virtual care platform provides you with access to trusted health information, affordable treatments, management of chronic health conditions and continuous monitoring for health risks. NowPatient can be accessed by downloading the App or using your web browser.

Contact info

Get Treated Privately with NowPatient

Choose from 200+ treatments and 30+ conditions including weight loss

4.9

Excellent

TrustScore 5 out of 5

199 reviews

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Rated 5 out of 5 stars

Top quality and great customer service

Friendly, efficient and excellent service. A fairly new company which excels in customer service and care, head and shoulders above competitors. Amish was brilliant both by email and telephone conversation and everything was completed and delivered within 48 hours. Will definitely be using again.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I went online to purchase this product it was straight forward and the team were helpful and communication was brilliant i was given a choice of days that was suitable for delivery I was impressed and will definitely use them again .

April 13, 2024
Unprompted review
Rated 5 out of 5 stars

Superb Service, no complaints

I registered my details on nowpatient.com and Amish shortly contacted me afterwards to arrange a suitable date and time to conduct a telephone consultation.

During the call Amish was very patient and informative and was more than happy to answer any questions I had. It was not rushed in any way and I felt very comfortable talking to him.

After the consulation was complete, I was contacted by nowpatients payment department and I received my medication the next working day.

Superb service. No complaints whatsoever and would highly recommend to anyone who is considering using nowpatient. I look forward to their app launch coming in the short future!

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

This is the first time that I've used NowPatient after getting thoroughly frustrated with trying to get a NHS prescription through my GP.

The site's easy to navigate and there was a quick response, with a time arranged for my phone consultation.

The prescriber that I spoke with was very personable, professional, thorough and explained everything clearly.

My resulting prescription arrived less than 24 hours after payment.

One of the best things about this site is that they don't take payment until after the consultation and the medication has been approved, unlike nearly every other similar site that takes money off your card and if the order is declined, hangs on to the money for ages

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and very quick to respond to my questions. They even reserved my medication until they received my prescription. Would definitely recommend this pharmacy .

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great find!

Great find!
Excellent service. Put a request in that required a consultation which was free.
Very thorough and reassuring. Received my medication next day. More than happy and would certainly recommend

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing exceptional service

Amesh was really keen to get dor me the right medication. He took me throughly in every aspect regarding my new medicine.
He is always quick responding and he made feeling that I am left alone but he has backup plan.
People in the pharmacy were really kind and fast.
I really recommend this service for anyone looking for private support outside extremely busy NHS GP.

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great pharmacy

Great pharmacy, I highly recommend it to everyone. I found medicine that I could not get in a foreign country. Very fast service, pleasant communication. You received the product quickly, well packed. I'm so glad I found this pharmacy, I'll definitely be using it again.

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Can’t recommend enough from start to…

Can’t recommend enough from start to finish the service was perfect and Amish was very professional and friendly, from consultation to delivery was 1 day, much simpler and more efficient than trying to get a doctors appointment
Will be recommending to friends and family
Thanks

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

All round praise for Now Patient

The review procedure for suitability of the medication was very thorough. The person I spoke to was very friendly, knowledgable and informative. The order was processed swiftly.

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Very professional and knowledgable pharmacist. Great communication from the initial enquiry through to delivery of my prescription/product.
Will definitely use Now Patient services again in the future.

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly pharmacist

I had a really friendly, supportive call from the pharmacist. He was thorough in his questioning and very helpful, honest and encouraging. I felt that he was happy to make time for me, listen to my concerns and he gave me a lot of information and advice which has been empowering.

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!!

Customer service amazing, communication amazing.
They have provided me with another medication i am struggling to find!
Thank you!

March 12, 2024
Unprompted review

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