I have a small pension with now through employer, I have been trying to withdrawer since early march, had same problem as most, sent documents as address changed, this part went well but to get my mon... See more
Company replied
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Review summary
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Reviews shaping this summary
It took from July 2025 to May 2026 to get my pension payout. This was due to email and login issues. It took my financial advisor to help me resolve this issue. My money could have been gaining intere... See more
Company replied
Very frustrating at the start as they thought I had 2 pensions. Then not told until my last call that I actually had to submit a form to get my pension, even though I said I would take it while on the... See more
Company replied
Well, your system eould not recognise my bank details, you already had my I D prior to the request to take pension discussion. Your email system is awkward. My payment still has not arrived in my bank... See more
Company replied
Company details
- Pension Fund
- Financial Institution
- Fund Management Company
- Investment Service
- Pension Office
- Retirement Scheme Provider
Written by the company
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Written by the company
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Contact info
4th Floor, 37 Park Row, NG1 6GH, Nottingham, United Kingdom
- trustpilot@nowpensions.com
- nowpensions.com
2.9
Average
1K reviews
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Great Customer Service provided very…
Great Customer Service provided very knowledgeable customer representative who dealt with my case. Paid on time and happy with the service provided.
April 13, 2026
Reply from now:pensions
Hi Sam,
Thanks for taking the time to leave such a positive review.
We’re pleased to hear that our contact centre was able to assist you with your case.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Ellie
now:pensions
Reply from now:pensions
Hi Diane,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Ellie
now:pensions
Pension
Very quick to respond, no hassle all sorted within a few days excellent customer service
May 1, 2026
Reply from now:pensions
Hi Jackie,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Heloise
now:pensions
Very frustrating at the start as they…
Very frustrating at the start as they thought I had 2 pensions. Then not told until my last call that I actually had to submit a form to get my pension, even though I said I would take it while on the phone. The last lady I spoke to was extremely helpful and guided me on what to do
April 23, 2026
Reply from now:pensions
Hi Terry,
Thanks for taking the time to leave us a review.
I’m very sorry you had a frustrating start, including the confusion about having two pensions and not being told earlier that a form was required.
I’m pleased to hear our saver support team were able to assist you in the end, and I’ll pass your kind words on to the advisor who helped, they’ll be delighted to know their guidance made a difference.
Kind regards,
Heloise
now:pensions
Pension well handled
Communications regarding my pension prior collection and at the time of claim were excellent.
Emails, letters sent out to me were highly appreciated and very professional. The means of claim were easy and straight forward.
Person who aided me and guided me to the end of my claim was very patient, professional and helpful very kind he deserves a pay rise. He explained the amounts and the taxes taken off and amount to be received very clearly and well, and it was very well understood.
All in all I am very satisfied with the service and a job very well done. Performance ten out of ten. Deserves five stars.
April 20, 2026
Reply from now:pensions
Hi Damallie,
Thanks for taking the time to leave such a positive review.
We’re pleased to hear you were happy with the service you received at now:pensions.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Heloise
now:pensions
Reply from now:pensions
Hi Mark,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Heloise
now:pensions
Reply from now:pensions
Hi Mark,
Thanks for taking the time to leave such a positive review.
We’re pleased to hear you are happy with the service provided to you by now:pensions.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Heloise
now:pensions
Very happy with the service they…
Very happy with the service they provide and a very easy process to making a claim on my pension
May 7, 2026
Reply from now:pensions
Hi Terry,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Heloise
now:pensions
Now pensions is highly recommended on…
Now pensions is highly recommended on my part, a clear and simple way to manage and view your pensions via there app. I recently dipped in to mine and payout was within 7days.
I am now going to combine a few other pensions I have with other party in to now pensions by transferring it to them.
May 6, 2026
Reply from now:pensions
Hi Ronald,
Thank you very much for your positive review.
We’re thrilled to hear that you would highly recommend now:pensions.
Knowing we helped you access your money quickly is exactly what we aim to do.
I’ll share your feedback with the team. They’ll appreciate it.
Thank you for choosing now:pensions and for sharing your experience.
With gratitude,
Heloise
now:pensions
Reply from now:pensions
Hi Frances,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Heloise
now:pensions
Very quickly paid out gave me a date…
Very quickly paid out gave me a date and came early
May 6, 2026
Reply from now:pensions
Hi Ernest,
Thanks for taking the time to leave such a positive review.
We’re pleased to hear you received your money quickly.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Heloise
now:pensions
Reply from now:pensions
Hi Paul,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Heloise
now:pensions
Helpful
I am very satisfy with your organisation and services, thanks to Now pension team.
May 6, 2026
Reply from now:pensions
Hi Adbolreza,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Simple
Simple!
It was so straightforward to transfer and old pension to my existing pension pot. All done in the app. Would highly recommend
May 1, 2026
Reply from now:pensions
Hi Laura,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Reply from now:pensions
Hello John,
Sorry to hear about this. We clearly haven’t met your expectations.
Please email trustpilot@nowpensionstrust.com so we can answer your query in full.
Kind regards,
Conner
now:pensions
Service experience:
Service experience:
The representative that I spoke to at the company was very helpful and answered all the questions I asked about my pension options. I was very happy with the service.
May 5, 2026
Reply from now:pensions
Hi Alexander,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Reply from now:pensions
Hi Natalie,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
You greatdid great service,also help me a…
You did great service,also help me a lot on the phone call. Thanks again.
May 5, 2026
Reply from now:pensions
Hi,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
The whole transaction was very smooth…
The whole transaction was very smooth and easy to follow, due to a technical hitch one of your team guided me through step by step, very clear, precise and patient, really assuring, very professional.
April 23, 2026
Reply from now:pensions
Hi Mr Hodges,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Reply from now:pensions
Hello Peter,
Sorry to hear about this. We clearly haven’t met your expectations.
Please email trustpilot@nowpensionstrust.com so we can answer your query in full.
Kind regards,
Conner
now:pensions
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