New Payment Innovation Reviews 

They are doing a scammmm. i have returned the terminal months ago and the have been charging me till date. Have made multiple calls to them but just no response. They will behave all well when they want business and then they will say we will support you but when you actually need support they will not respond ...their whatsapp support doesnt work, calls go to voice mails with no response. When i took the terminal, i gave a good google review about the person (Filip) but now he is also not responding ..guess did a big mistake choosing them. its really frustrating..i hope this review raises some questions for them and they will call me to support...BIG MISTAKE TO OPT FOR NPI...If you are a business owner then i would suggest DO NOT...DO NOT...DO NOT GO WITH NPI...

I was initially quite frustrated because the company requested a significant amount of information once again, and I was also being charged a higher amount than had been agreed. However, Anshvir was extremely helpful throughout the process. He guided me through the changes I needed to make so that I would be charged the correct fee. He also provided me with his contact details, and whenever I have had a query, he has responded very quickly. His willingness to help made a real difference to my experience. Great customer service!

A customer of NPI for years
Always find dealings very professional
Great customer service
Dealing with Ansh recently, and have found him so helpful
Great at following up and excellent customer care
Truly helps and delivers what his clients need
Sandra
Dailyfresh

I had signed up with NPI but then went with a different provider. Anshvir made me go back to NPI with his professional approach being extremely helpful and honest in the whole process and going above and beyond to give me a great deal.
His kind attitude guiding me through every step and professional manner of dealing with a customer has won us back. His persistency (in a positive way) paid the effort of getting us back on board.
Well done Anshvir, it was my pleasure dealing with you:))))

رجل محترم وخدوم جدا وذو اخلاق عاليه ويتمتع بالروح الطيبة ويحب مساعده العملاء

Anshvir was very helpful during the process . Great crowd to deal with!

I had a tremendous day experience dealing with the tea. Incredible helpful, timely and efficient. Anshvir was my main point of contact and he went out of his way on several occasions to meet my needs.

Just renewed my contract with Anshvir Singh and I found the whole experience satisfying and hassle free. I would highly recommend dealing with him

Paul Doyle

The Thatch
Ferns

Anshvir from NPI was very helpful and friendly and help us make best decision for payment solutions and technical options. Thanks

I just Spoke with Ansh from NPI .He was extremely helpful and knowledgeable!
Top class service!!!!

Chris

Tony was most helpful, from the beginning explained everything very clearly, was just a phone call for any of
my questions. Thank you

The most disgraceful and indecent company as I have never even seen since in business from 20 years. My account has been cancelled since 31/06/2026, and still keep stealing my money from July to September 2026. There was a communication with credit control team on 14/08/26 said it would refund back but after 3 weeks, the refund still not done yet. What was more, it kept stealing money on 04Sept 26without any invoice.

Anshvir Was very helpful and immediately got issue resolved

They messed up my contract cancellation and kept billing me. I have now spoken with the accountant Stephen twice, and their supposed 'customer service department' and i am getting nowhere getting my money back. They refuse to put me through to a more senior person.

1 star is generous. Absolute disgrace of a company. Cancelled my account 3 months ago and have been billed for each month since. The machine software is like using a machine from the 2000's with touchscreen. Biggest mistake I've made in this business was using this sham of a company. €60 gone for a machine I already posted back. PAY THE HIGHER RATE WITH SOMEONE ELSE

I spoke with filip and found him to be very helpful and courteous.

Filip was very helpful and went through everything in detail with me. Very happy with the service

The Worst company to deal with, you don’t get paid for some transactions .
Be AWARE of their 36 month contract.
When things go wrong there is absolutely NO comeback.

They have more patience and solve problems quick.

Jyothin was excellent - very efficient - knew his stuff - was very quick at solving the problems and was easy to understand.