Had great experiences with NRMA roadside assistance and telephone staff every time BUT More than 20% policy price increases year on year for comprehensive car insurance is a joke. What hap... See more
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Review summary
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Timeframes not transparent. It’s a Sneaky way of tricking customers when you have restrictions that are not in writing or advertised. Limiting the time a quote is valid for when it isn’t in writing an... See more
Company replied
I purchased a battery and insulation from NRMA which I’ve been a member for over 30 years. The mechanic that arrived was friendly and professional and instillation went without a hitch. But I realised... See more
Company replied
Generally happy with NRMA. Staff are excellent. Always friendly and helpful. Only problem is if you call them it can take a long time on hold. The automated response system is better than some, but st... See more
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3.1
Average
2K reviews
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Thanks for the support of Kevin Kassmad…
Thanks for the support of Kevin Kassmad - he made updating my home insurance easy and was extremely courteous on the phone - really appreciated his help!
April 28, 2026
Unprompted review
Reply from NRMA Insurance
Hi Melissa,
Thank you for sharing your feedback. It’s great to hear that Kevin was able to make updating your home insurance straightforward and that his courteous approach made a difference. We’ll be sure to pass your kind words on to him. ~ Max
I called to ask a general question…
I called to ask a general question about how my mother gets a new permanent car (after she was hit by another car pulling out of being parked & wasn’t insured). It took 5 phone calls to finally get thru to ask this. The operator instead of just answering the question went on thanking me for the call & proceeded to repeat back numerous times about providing a hire car!! Instead of answering my question - how does my mother get another car with no out of pocket expenses as she wasn’t at fault.
A simple answer of NRMA covering the payout was all I wanted to know, 5 mins to give an answer yet it took 5 calls & 20 frustrating minutes.
I didn’t want a parrot repeating me just a quick answer, not hard.. worst over the phone response.
April 30, 2026
Unprompted review
Reply from NRMA Insurance
Hi S,
Thanks for taking the time to explain what happened. We understand how frustrating that experience would have been, particularly when you were just seeking a clear, straightforward answer.
So we can review the call history and look into this properly, please send us a private message via the NRMA Insurance Facebook page using the link below:
👉 https://www.facebook.com/NRMAInsurance
When you message us, please include your details and a brief summary of the issue so the team can pick it up efficiently and assist further.
~ Max
They make claiming difficult &…
They make claiming difficult & cumbersome as possible, 45 minutes between being put on hold & trying to communicate with a person named Gav whose command of the English language wasn’t worth a 1 star rating . Avoiding the claim won’t help them , if your reading this & your having problems make sure you draw it to the attention of AFCA
April 29, 2026
Unprompted review
Reply from NRMA Insurance
Hi John,
Thanks for taking the time to share your experience. We understand how frustrating it can be when a claims process doesn’t go as expected, and we’d like the opportunity to look into this further for you.
Please send us a private message via our NRMA Insurance Facebook page so we can review what’s happened and assist directly:
👉 https://www.facebook.com/NRMAInsurance
When you message us, include your details and a brief summary of the issue so the team can pick it up efficiently. ~ Max
I am thrilled that I rang NRMA
I am thrilled that I rang NRMA to get a quote and ended up taking out the Policy on the spot because the Policy was so comprehensive in its cover. The consultant Cheryl was amazing, so helpful, friendly and professional. My husband and I are extremely happy that we have gone with NRMA Insurance and thoroughly recommend NRMA for Insurance.
April 22, 2026
Unprompted review
Reply from NRMA Insurance
Hi Penny,
Thank you for such a wonderful review. We’re delighted to hear that you had such a positive experience and that the level of cover met your needs so well. It’s great to know Cheryl was able to support you through the process with such care and professionalism — we’ll be sure to pass your kind words on to her.
We truly appreciate your recommendation and are so pleased to have you and your husband with NRMA Insurance. ~ Max
Claim process was easy and caring
We have an EV car and not many insurer seem to be able to give us a quote (2025) and NRMA came in the cheapest. What impressed me though was when we have to make a claim because of chips on windscreen - we have additional windscreen cover without excess - the experience of being guided through the claim process by Kyth and then put us through to the windscreen repairer so that it is one stop shop was amazing.
April 28, 2026
Unprompted review
Reply from NRMA Insurance
Hi David,
Thanks for sharing such great feedback. It’s fantastic to hear that NRMA was able to offer a competitive quote for your EV, and even better to know your claims experience lived up to expectations. We’re glad Kyth was able to guide you through the process and make the windscreen repair smooth and hassle‑free with the added cover — that one‑stop support is exactly what we aim for.
We really appreciate you taking the time to share your experience. ~ Max
I removed payment info and was still…
I removed payment info and was still was charged for comprehensive insurance.
The website wont allow you to cancel without ringing them.
"Please allow up to 15 days for your refund to be received."
This alone warrants a 1 star IMO.
Nothing takes 15days in a digital world for a policy that was cancelled before it actually started.
April 21, 2026
Unprompted review
Reply from NRMA Insurance
Hi, thanks for letting us know what’s been going on. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://www.facebook.com/nrmainsurance/. When you message us, include your details and mention that you came from ProductReview so our team can support you as quickly as possible.
~ Max
Provide your feedback on BizChat
Extremely easy and clear to obtain the…
Extremely easy and clear to obtain the online quote, pricing was very reasonable. I was very happy to proceed with my second policy with NRMA.
April 25, 2026
Unprompted review
Reply from NRMA Insurance
Hi Michael, we're happy to hear that you found it easy to get a quote and that our pricing was reasonable. Thank you for choosing us again for your insurance needs! ~Kaz
Always helpful and easy to navigate the…
Always helpful and easy to navigate the website. Prices are always competitive 😊
April 23, 2026
Unprompted review
Reply from NRMA Insurance
Hi Tracy, we appreciate you taking the time to share your positive experience. We're happy to hear that you find our website helpful and our prices competitive. ~Kaz
If u could give 0 this is what they…
If u could give 0 this is what they would deserve. Disgusting customer servicr that never gets back to you and they lie that they will call you
April 24, 2026
Unprompted review
Reply from NRMA Insurance
Hi Sonya, thank you for sharing what’s happened. To help you further, please send us a private message via the NRMA Insurance Facebook page using this link: external link . When you message us, please include your details and mention that you came from Product Review so our team can assist you promptly. ~ Max
Being able to talk face to face with…
Being able to talk face to face with someone is great and the ladies and gentlemen who work in Maclean are so helpful and efficient,thank you Bonita
April 17, 2026
Unprompted review
Reply from NRMA Insurance
Thank you so much for your lovely feedback, Bonita. We’re really happy to hear you had such a positive experience and that the team in Maclean were able to help you so efficiently. We’ll be sure to pass on your kind words to them. ~ Cindy
System over customer service - you are a joke!
Had building cover on my property in SA and contents cover on my personals in QLD. Called NRMA to move my contents insurance to SA. They were trying to force me to complete their calculator as they deemed my contents to be $52k when its a little less than that. I explained I will carry the risk and no I did not want to increase my sum insured. They wouldn't go any further - they refused to move on unless I increased my sum insured. If I want to carry the risk that is my prerogative. Have been a customer since the late 90s (originally with CGU and then when NRMA took over moved across) but yet NRMA are perfectly okay to lose Building, Contents and Car Insurance with a client cos they wouldn't complete an online calculator. You know what their response was "The system won't allow us". NRMA keep satisfying your system and not your customer! You are a joke!!
April 22, 2026
Unprompted review
Reply from NRMA Insurance
Hi Loretta, we understand how frustrating this would have been, particularly as a long‑term customer. For contents policies that provide new‑for‑old replacement, we’re required to ensure the sum insured reasonably reflects the cost of replacing items with new equivalents. That’s why our teams use the calculator as a safeguard, even if you are prepared to carry additional risk.
We’d like to review how this was handled in your situation and see whether there’s anything further we can assist with.
We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
We have always been insured with the company
We have always been insured with SGIC which is now NRMA insurance. We have never had any problems. Customer service is really good. The staff have always been happy and very helpful.
April 13, 2026
Unprompted review
Reply from NRMA Insurance
Thank you so much for sharing that, Susan — we really appreciate your loyalty and kind feedback. It’s great to hear you’ve had such a positive experience. ~ Max
Warning don't just keep rolling over…
Warning don't just keep rolling over policies i checked my green slip roll over renewal was $1100 I did a new application it ended up being $780 for the same policy makes me question the 7 other policies I have been a member and customer for 30 + years seems loyalty doesn't matter.
April 20, 2026
Unprompted review
Reply from NRMA Insurance
Hi Tim, we’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Max
Easy to apply covers immediately…
Easy to apply covers immediately everything you need in one insurance
April 10, 2026
Unprompted review
Reply from NRMA Insurance
Hi Danielle, thanks for sharing your experience. We’re glad to hear you found the application easy and the cover comprehensive. ~ Max
Good Insurance hunting
I went hunting the internet for good priced insurance and found NRMA this year to be the most competitive. I was worried when hearing media reports that insurance may be getting out of reach for many but luckily for our home we are ok.
April 17, 2026
Unprompted review
Reply from NRMA Insurance
Hi Harleymovies, thank you for taking the time to share your experience with us. We’re really pleased to hear you found NRMA to be competitively priced and that you were able to find cover that suited your needs.
We understand concerns around rising insurance costs, so it’s great to know we could help provide peace of mind for your home this year. We truly appreciate your feedback and your trust in NRMA. ~ Cindy
Outstanding Service & Great Value for Multi-Policy Holders
I recently added another vehicle to my policy with NRMA Insurance and couldn’t be happier with the experience. The whole process was smooth, straightforward, and handled with genuine professionalism.
The customer service was excellent — friendly, efficient, and more than happy to answer all my questions. It made what can sometimes be a tedious process feel easy and stress free.
I was also really impressed with the pricing. As a multi-policy holder, the discount offered was fantastic value and made the decision to insure my additional vehicle with NRMA an easy one.
Overall, a great experience from start to finish. Highly recommend NRMA for anyone looking for reliable cover, competitive pricing, and outstanding service.
April 15, 2026
Unprompted review
Reply from NRMA Insurance
Hi Trev and Cherrie,
Thank you so much for your wonderful review and for taking the time to share your experience.
It’s great to know you found value in our multi‑policy discounts and pricing, and that this helped make your decision an easy one. Your recommendation means a lot to us, and we truly appreciate your continued trust in NRMA.
We look forward to supporting you again whenever you need us. ~ Cindy
Being able to speak to a staff member…
Being able to speak to a staff member face to face made it a lot easier.
April 16, 2026
Unprompted review
Reply from NRMA Insurance
Hi Eric and Noeleyn,
Thank you for taking the time to leave such a lovely review. We’re really glad to hear that being able to speak with one of our team members face to face made things easier for you.
Providing personal, approachable support is important to us, and it’s great to know that experience made a difference. We appreciate your feedback and look forward to helping you again in the future if needed. ~ Cindy
Long time NRMA Customer currently have…
Long time NRMA Customer currently have 5 policies with them spanning over personal and business with a mix of car insurances and home insurances
Currently going through a claim for ride-off hail damage and appalled at how NRMA has handled it.
My policy auto renewed 18th March and incident occurred on the 21st March. I was merely 3 days from the automatic yearly policy renewal till the hail damage incident occurred.
For a 3 day window I am getting charge the total year of policy being approx $1,400 and potentially a drop in agreed value from the previous policy.
When speaking to a senior escalation manager I was told NRMA has see this from a business perspective and their is nothing they can do, it’s good to know they value their business over their long term customers.
My vehicle also got towed away and due to the escalation and then taking their time I have been without this car for weeks since it has been towed, costing me hundreds of dollars in Ubers and transport.
Terrible resolution and I am unhappy with the resolution and customer support. I will be cancelling all 5 policies I have with the company and moving insurance companies.
I would say STAY AWAY they value their business more than their customers
March 21, 2026
Unprompted review
Reply from NRMA Insurance
HI Bronson, thank you for sharing your experience and for being a long‑term NRMA customer. We’re genuinely sorry to hear how frustrating this claim process has been for you, especially given the timing of the policy renewal and the disruption you’ve experienced since the vehicle was towed.
We understand how disappointing it feels when a claim occurs so soon after renewal. Under our motor policies, when a vehicle is declared a total loss, the full annual premium is payable for that policy period. This is a standard policy condition and applies regardless of how soon after renewal the incident occurs. We appreciate that this outcome can feel unfair, particularly when agreed values or circumstances have changed. Thank you again for taking the time to share your concerns. ~ Cindy
NRMA Road-service has been my "knight…
NRMA Road-service has been my "knight in shining armour " for many decades...and NRMA Insurance has now made my first solo-purchase of a car a reassuring and low-stress experience. Thankyou !
April 10, 2026
Unprompted review
Reply from NRMA Insurance
Hi Elizabeth, thank you for sharing your review. We’re pleased to hear that NRMA Roadside Assistance has supported you over the years. We also appreciate you choosing NRMA Insurance to insure your car, and we’re glad the process of arranging your insurance felt clear, reassuring, and low stress. Thank you for taking the time to provide your feedback. ~ Cindy
I had very great experience with nrma…
I had very great experience with nrma Nowra very friendly staff and great customer service
April 14, 2026
Unprompted review
Reply from NRMA Insurance
Hi Michelle, we're happy to hear that you had a great experience with our friendly staff and customer service in Nowra. Thank you for your positive feedback! ~Kaz
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