Paid everything up front. Left with nothing and no accounting.
I am a (former) client of the NTL group (I engaged NTL Trust / NTL Caribbean Agent Services Limited). In September 2025 I paid USD 12,368 in full — against the firm's written quote of "approximately 2–3 weeks" — to establish a Nevis trust and a BVI company. Nine months later I had no executed trust deed, no registered trust, no BVI company in my control, and no bank account. Nothing I paid for was delivered.
What I did receive were drafts that contained errors and omitted a party I had specifically asked to include. A trust deed is executed by both the settlor and the trustee; this one was never signed by anyone, including the firm's own trustee. When I asked that the errors be corrected and the work completed before I signed, the firm terminated the engagement itself, kept the entire prepaid amount, and refused both a refund and any itemized accounting of what the money was spent on.
For a firm that markets professional standards and strict compliance, the refusal to provide a basic accounting of client funds is, in my view, the most telling part of this experience.
I invite the firm to answer these publicly, so prospective clients can judge for themselves:
Where is the registered Nevis trust and the BVI company I paid USD 12,368 for?
USD 2,670 of that was a separate fee for a BVI company that was never formed or placed in my control. On what basis is it retained?
Your own written quote states that additional work "will be quoted separately." No separate quote was ever issued. Where is the itemized accounting of the "extra work" you say justifies keeping the full fee?
Who ended this engagement? Your stated position is that you are "happy to part ways" and there were "no next steps." If the firm terminated and chose not to deliver, why is the prepaid money kept?
This is not a "satisfaction" dispute or buyer's remorse. It is the non-delivery of specific, paid-for deliverables, by a firm that ended the relationship and kept the money with no accounting. I have threatened no one; I am pursuing this through the proper legal and regulatory channels, including consumer-protection authorities and the firm's professional body.
Based on my own experience, I would not recommend engaging NTL Trust or any of the related companies operating under the NTL name. Before engaging any offshore firm, get every promised deliverable, deadline, and refund term in writing; release funds only as each stage is actually completed; and confirm exactly which entity is receiving your money and why. Nine months on, nothing I paid for has been delivered and the full USD 12,368 remains unrefunded — which is why I am pursuing every available remedy. I will update this review if the matter is resolved fairly.
In response to your October 1 edit:
You call yourselves "a strictly separate firm." Fine — then answer four simple questions here, publicly, so
every reader can judge for themselves:
1) INSURANCE. Your firm has advertised "escrow insurance of up to US$ 5 million" and that client funds are "fully safeguarded... with complete transparency and accountability." Name the insurer. Name the escrow provider. Tell me — and everyone reading this — exactly how to file a claim against that policy for the US$ 12,368 you kept. No insurer was ever named to me, in your paperwork or anywhere else.
2) ARBITRATION. Who do I contact to arbitrate or formally claim my money back? Which regulator supervises the service I paid for, and what dispute process does your firm actually offer the clients it takes money from?
3) YOUR REAL OFFICE. Where is your actual, staffed, physical head office? Because every address I was pointed to turned out to be a P.O. box, a registered-agent suite, a virtual mailbox — or, in Hong Kong, an office the Companies Registry confirmed after a physical inspection does not exist.
4) ONE GROUP OR NOT? Imad Elbitar is your "Managing Partner" and also NTL Trust's "Head of Middle East," and your own website says these offices "provide marketing services on behalf of the NTL Trust regulated operating entities." You only became "strictly separate" on 1 October 2026 — after CitizenX bought the brand. Which is it?
For the record: I contracted with NTL Trust / NTL Caribbean Agent Services Limited, within the NTL group, paid US$ 12,368 in full, and received no trust, no company, no bank account, and no refund. Your own public reply admits I have "no trust." You chose to end the relationship, not me.
In my opinion, a firm that advertises insurance it won't name, safeguards it can't show, and offices that turn out to be mailboxes and empty rooms is not one anyone should trust with their money. Before you engage NTL — under any of its names — ask these same four questions, and see whether you get a straight answer.
Reply from NTL International
Mr. Torres,
You have posted this complaint on the wrong company profile. As you explicitly acknowledge in your own text, your contract, payments, and service dispute are with a completely different corporate entity regarding Nevis trust and BVI corporate services.
NTL International is a strictly separate legal and operational firm. We specialize exclusively in Citizenship and Residency by Investment. We were not a party to your engagement, we do not offer trust formations, and we have never received any funds from you.
Because your commercial dispute is with the separate business you named in your review, this post has been flagged to Trustpilot for removal. Any commercial claims must be addressed directly to the specific company with which you contracted.
