NTP Online Learning Ltd Reviews 345

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and dedication, noting that the team goes above and beyond to ensure success. The user experience is frequently highlighted as positive, with many appreciating the clear and easy-to-navigate platform, as well as the well-structured and comprehensive course content. People also commend the excellent customer service, emphasizing the prompt and supportive responses received. However, some people were dissatisfied with the coursework, describing it as amateur and the audio versions as childlike. These reviewers also mentioned a lack of expected support despite the cost, and a poor aftercare experience.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the team's helpfulness, support, and... See more

User experience

People report positive experiences with the user experience. Customers praise the well-structured and... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the excellent support, with tutors... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the fantastic support... See more

Product

Reviewers highlight positive aspects of the product, consistently praising its effectiveness in preparing... See more

Based on these reviews

Rated 5 out of 5 stars

First of all it really matters who is your teacher in the field you are getting in, it can be any profession but in Transport manager I would suggest they are best because the way NTP teach and guide... See more

Company replied

Rated 5 out of 5 stars

The team at NTP learning really want you to pass and progress, the personal call to tell me I passed is in my opinion above and beyond but fair play they deserve to share the good news. The commitme... See more

Rated 5 out of 5 stars

NTP have been a fantastic training provider. When I signed up I was immediately offered support and guidance. I do have a learning disability Dyscalculia, I found the math and formulas difficult ho... See more

Rated 5 out of 5 stars

Great experience, clear platform to navigate in terms of study. Lots of practice opportunities. Staff were always helpful and easy to contact, no farming out to call centres etc. The people you see on... See more


Company details

  1. Training Centre
  2. Adult Education School
  3. Driver and Vehicle Licensing Agency
  4. Educational Institution
  5. Logistics Service
  6. Vocational School

Written by the company

NTP Online Learning are the UK's leading online training provider for the transport and logistics industry. We provide online training courses for logistics professionals and those who want to work in the industry. NTP specialise in transport manager CPC training and we are the original creators of the online course, winning multiple awards for our innovation and customer service. As a leading provider you can be sure of an excellent training experience with NTP.


Contact info

4.8

Excellent

TrustScore 5 out of 5

345 reviews

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Rated 5 out of 5 stars

Great to work with.

Really easy to work with and great at answering any questions i had along the way. Nice to get a phone call to let me know i passed my exams as well, lot more personnel that way.

January 28, 2026
Unprompted review
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Rated 1 out of 5 stars

I had a very poor experience

I had a very poor experience. Apart from the completely amature coursework and the childlike audio version, this company did not provide the support I would have expected after shelling out close to a thousands pounds. When it came to exam day, the system failed despite the fact I had successfully done the systems check. I wasn't able to complete the exams and they blamed the exam company instead. They have refused to refund the examination fees leaving me out of pocket.

Their aftercare was a complete joke as well. Blamed the exam company and are hiding behind their Terms and Conditions.

January 20, 2026
Unprompted review
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Reply from NTP Online Learning Ltd

Thanks for taking the time to leave feedback. We’re sorry to hear you were unhappy with your experience.

To clarify one key point: the Transport Manager CPC Level 3 exams are administered by CILT(UK) as the Awarding Organisation, and the exam platform, invigilation and technical delivery on exam day sit with them, not us.

On refunds: exam fees are set and controlled by the awarding/exam body and are widely stated as non-refundable once booked/entered. We don’t keep those exam fees as profit, and we can’t override the awarding body’s rules or refund policies. -

For technical failures on exam day, CILT’s own guidance is that issues with the online exam platform must be raised with the CILT(UK) AO on the day so they can log it and decide next steps.

On the course itself and support: we don’t recognise the description of our materials or “aftercare” as typical of what learners receive, and we take it seriously. If you contact us directly with your booking details, exam date, and any reference numbers/screenshots from the exam platform, we’ll review the support record, check what happened on the day, and help you escalate it properly with the CILT(UK) Awarding Organisation where appropriate in your case we have refunded one set of exam fees already as CILT stated it was “over sensitive software” that cause your issue. The second examination, you chose not to attend your exam - this will not be refunded.


I can also attach chats and phone calls we spent with you on exam day to prepare you.

Rated 5 out of 5 stars

Absolutely delighted to hear the…

Absolutely delighted to hear the wonderful news from NTP that I've successfully passed my multiple-choice test. The course material and tutor assistance are unparalleled. With all the resources and study tools provided, along with your dedication, success in passing is assured. Heartfelt thanks to everyone at NTP.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

I have just passed my CILT Stage 3 HGV…

I have just passed my CILT Stage 3 HGV transport managers course. I can very highly recommend the team at NTP, they are dedicated to your success, you are treated as an individual, and they are there, right by your side all the way through. I cannot thank the team enough for helping me pass first time. Thank you all.

December 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Easy first attempt pass

Easy first attempt pass, following NTP strategy, with bare minimum efforts. Do highly recommend joining them if you dream to be a Transport Manager. Thanks NTP supportive Team.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you NTP!

Thank you NTP for all the support you provided me to enable me to pass Transport Managers CPC. A special thank you to Mark , your support was exceptional and the learning techniques/understanding worked wonders. Thank you.

December 16, 2025
Unprompted review
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Rated 5 out of 5 stars

If you want to pass your Transport…

If you want to pass your Transport managers CPC, alongside with feeling supported, no learning pressure, every question answered for you, a great learning platform with everything you need, then NTP Online Learning should be your choice and I have and will carry on recommending these going forward!

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Transport Manager CPC

The team at NTP learning really want you to pass and progress, the personal call to tell me I passed is in my opinion above and beyond but fair play they deserve to share the good news. The commitment of the team to get you over the line is clear, support from the initial sales call right through to that resultant phone call.

Well done guys, thankyou and speak soon I am sure.

November 19, 2025
Unprompted review
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Rated 5 out of 5 stars

I have completed my Transport…

I have completed my Transport Manager CPC training with NTP CILT School and honestly, it has been an excellent experience from start to finish. The tutors are not only highly knowledgeable but also genuinely supportive and approachable. They explain the material clearly, give practical real-world examples, and make sure you feel confident before the exam.

The course is very well organised, the study materials are up to date and easy to follow, and the whole team really goes above and beyond to help. I also appreciated how patient and encouraging they were – it made such a difference when tackling such a challenging qualification.

Mark, Kelly, and Daryl ❤️ – you have touched my life so positively. I’m truly glad I chose NTP and had the chance to learn with you. Your patience, encouragement, and dedication made a real difference, and I’ll always be grateful for the support you gave me throughout the course.

Thanks to NTP I felt properly prepared and supported throughout. I would highly recommend them to anyone considering the CPC – they really are outstanding.

Seher Sidwell

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing course

Amazing course, suupport always avaliable when required, good content easy to follow and understand, many thanks

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Ther was always somebody available if I had a question, the course is handled in an easy-to-digest way, and I was able to pass both of my exams on my first attempt.

September 17, 2025
Unprompted review
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Rated 5 out of 5 stars

NTP, a fantastic, supportive training provider.

NTP have been a fantastic training provider. When I signed up I was immediately offered support and guidance. I do have a learning disability Dyscalculia, I found the math and formulas difficult however the varied ways of learning the course contents, learner support and groups were a huge help to achieving the pass. At no point was I unsupported or left without an avenue should I get stuck. Response to emails, phone calls and online messages were extremely fast. I couldn't have asked for better. If you are able to learn remotely the NTP is the provider I would highly recommend.

Thank you everyone at NTP for your support and time.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

“Highly Recommend NTP – Passed My CPC with Confidence

I completed my CILT(UK) Level 3 Certificate of Professional Competence for Transport Managers (Road Haulage) with NTP Online Learning Ltd, and I am extremely happy with the quality of training I received.

From the start, the course was very well structured and easy to navigate. The online materials were clear, up to date, and gave me the confidence to tackle each part of the syllabus. What really stood out for me was the support from the tutors – they were approachable, knowledgeable, and always quick to respond whenever I had questions.

I would like to add a special thanks to Mark, who was my tutor and supported me throughout my journey. His guidance, encouragement, and in-depth knowledge made a huge difference to my learning experience and exam preparation.

I also appreciated the flexibility of online learning, as it allowed me to balance studying alongside my work and family commitments. The practice resources and mock tests were especially helpful in preparing me for the exam.

Thanks to NTP’s training and guidance, I was able to successfully pass my CPC and become a qualified International Transport Manager.

I would highly recommend NTP Online Learning Ltd to anyone looking to gain their CPC qualification or develop their knowledge in transport management.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

The Best In The Business

The Best In The Business! From Day one full Support and the Material was available in any form it suits you , because of their professional attitude i have passed 1 st time . Fully Recommend !

September 17, 2025
Unprompted review

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