Looking for a part was not easy on a old system ,2013 but, after e_ mailing and phone call, I was able to locate valve insert for blending valve. No I have t got that thundering sound through pipewor... See more
Company replied
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Review summary
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I've had great service from nu heat from the 1st contact and every step in between. Staff consistently extremely helpful and patient with us whilst we tried to figure out the best layout for our sys... See more
Company replied
We installed a Nu Heat underfloor heating system in 2000. Over the years we have had to carry out some routine maintenance and when we have had to contact Nu Heat we have been dealt with efficiently a... See more
Company replied
Purchased for a client refurbishment project. Exceptionally helpful at every stage, including after-sales, where they got parts out to us straight away. Couldn't fault the service. Will def... See more
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Company details
About Nu-Heat Underfloor Heating & Renewables
Written by the company
Nu-Heat is proud to be the most experienced integrated underfloor heating and renewables specialist in the country.
With over 80,000 customers already enjoying our systems, you can count on us to heat your home in the best possible way.
FIND THE UFH SYSTEM FOR YOU GET A FREE QUOTE
Why Nu-Heat?
Written by the company
- Bespoke heating design
- Our in-house designers tailor each system to the property, guaranteeing performance.
- Award-winning service
- The only heating company to be awarded a Distinction by the Institute of Customer Service.
- Lifetime technical support
- We support Nu-Heat systems for life. You can always call on us if you need help.
Contact info
Heathpark House, Devonshire Road, Heathpark Industrial Estate, EX14 1SD, Honiton, United Kingdom
- 01404 549770
- info@nu-heat.co.uk
- www.nu-heat.co.uk
The Ultimate Guide to Underfloor Heating
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Ordering from the website was fairly…
Ordering from the website was fairly simple and the items were dispatched quite quickly.
May 20, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Rupa, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Jake, that's great to hear. Thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Mark, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
I ordered it last week still haven’t…
I ordered it last week still haven’t received it and only today did I receive notice that you have even received my order
May 21, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Andrew, I'm sorry to hear you haven't received the service level we would expect to provide. I have raised a complaint on your behalf (Ref: CF14200). Thank you for taking the time to leave a review
Reply from Nu-Heat Underfloor Heating & Renewables
Hi there, thank you for leaving a review. It's great to hear you are happy with the service you received!
Very helpful and very informative
Very helpful and very informative, I would definitely recommend them.
May 13, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
Hi David, it's great to hear you are happy with the service you received. Thank you for taking the time to leave a review!
Communication was terrible cost me…
Communication was terrible cost me hundreds in the fact my equipment wasn’t delivered in time and because it was rushed through missing items from my order would definitely not use again
May 12, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
Good morning Phil, thank you for taking the time to leave a review. I'm sorry to hear of the issues with your delivery. I have put a complaint onto the system on your behalf (Ref: CF14193) and a manager will be in touch in due course
Great service and have just installed…
Great service and have just installed the system and there was very little wastage.
Lots of contact and easy to deal with.
May 11, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Paul, that's great to hear! We are pleased you are happy and thank you for taking the time to leave a review.
I cannot recommend Nu-Heat highly…
I cannot recommend Nu-Heat highly enough. Every aspect of this company well exceeds customer expectation - superb company to deal with
May 18, 2026
Unprompted review
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Nigel, thank you for your kind words and for taking the time to leave a review. We are pleased you are happy with the service you received.
First class company as expected
First class company as expected. Extremely helpful and informative to ensure I got the right parts. Fast delivery service of the parts required.
May 11, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Colin, we are pleased you were happy with the service you recieved. Thank you for taking the time to leave a review.
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Mayur, thank you for leaving a review, we are pleased we were able to assist you.
Quick service at a good price
May 6, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Tony, we are pleased you were happy with the service you recieved. Thank you for taking the time to leave a review.
Speedy and efficient delivery
Speedy and efficient delivery, easy set up and has made a real difference to the ease of controlling our heating.
May 4, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
That's great to hear. We are pleased you are happy with the service you received and thank you for taking the time to leave a review.
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Kujdesi, thank you for taking the time to leave a review. We are pleased John was able to assist, we will pass your message on,
Top service and very informative well…
Top service and very informative well looked after by Mr S Bean
May 6, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Stephen, thank you for taking the time to leave a review, we are pleased Steve was able to help you and I will pass you message on to him
Just brilliant
March 24, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Keith, thank you for taking the time to leave a review, we are pleased you are happy with the service you received.
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Matthew, it's great to hear you're so happy with the service you received. Thank you for leaving a review!
Reply from Nu-Heat Underfloor Heating & Renewables
Hi there, thank you for taking the time to leave a review. We're glad to hear you were happy with the service you received.
Smooth and very professional experience…
Smooth and very professional experience
Very helpful
April 23, 2026
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Stephen, thank you for your review! It's great to hear you continue to be happy with the service you receive
Good solid company
Good solid company. Put an underfloor heating system in 22 years ago and they are still arround to provide the right spares from stock. Well done NuHeat
November 29, 2025
Reply from Nu-Heat Underfloor Heating & Renewables
Hi Norman, thank you for taking the time to leave a review. It's great to hear you're still happy with the service provided after so many years!
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