Wundagroup Reviews 1,449

Although tech support was busy I received a prompt call back. The help I received was excellent, very patient calm and successful. My problem was resolved with clear concise instructions in resetting the programming on my wireless room stat that my plumber had given up on. Well done Wunda tech support!

Thinking of having Underfloor heating, look no further than Wunda floor.

Very pleased with our system, start to finish excellent help, guidance and product.

Contacted tech support and Luke was brilliant, he helped resolve the issue in question (wifi related).

Excellent customer service. Clear, concise and took ownership until resolved. - Well done Luke...Wunda cannot recommend enough.

I had a problem with connecting my smart hub to the internet and Angelo from the technical department sorted it out in no time, guiding me through each step.

I had an issue with underfloor heating not working - everything had been fine before. I did my own troubleshooting and thought it must be the Wundersmart controller. I called the technical support team and they went through the issue methodically with me - one step at a time. It actually ended up being an issue with one of Honeywell heating valves and nothing to do with the Wundasmart unit. Even although this was the case, the technician made sure I exactly understood the issue. I went and bought a new valve and installed it - all works now. Thank you for a super service. These units have been flawless and we have a pretty big house and zones in every room. Great product.

I would just like to say this review is based on the service received by Angelo in technical. Self install and setup is not as easy as made out, but the technical help received from Angelo was fantastic. Very knowledgeable and went above and beyond. Wunda you need to look after this man!

Got through to Angelo promptly. Had my system up and running in no time, fantastic customer support.
Definitely recommend Wunda.

My experience I had dealing with Wunda has been great. Sales, design, technical help, payments, delivery and after sales help, all excellent. I’m happy to recommend them and their products. Well done Wunda and Samantha was always very helpful.

Fantastic customer service from Luke. He guided me through the whole process, extremely friendly, very helpful, professional and nothing was ever too much trouble.

All was smooth, everything works well

Angelo was so helpful, talking me through what I needed to do with the thermostat to try and get it unlocked. When all options exhausted a new one ordered. So impressed with the patience, not feeling rushed and just helpful service - thank you !

I cannot thank Angelo enough for his knowledge and help with my underfloor heating. His prompt service and delivery of parts was appreciated. He was able to give me advise on every question I asked him. His knowledge is beyond....

From reception to an adviser, the whole process was extremely smooth, efficient and customer friendly
I was lucky enough to speak to Angelo, a customer advisor, who was enormously helpful in explaining the functionality of thermostats I needed assistance with. Being able to speak to someone who understands the products they are selling, was hugely reassuring. A personal service speaks volumes, rather than buying from a website which rejoices in the fact that theres no one to speak to. It’s people who sell products not chatbox.

Hi we required technical help from WUNDA support team . I was overseas working, IT Support Team Lead Angelo called me for some details went away completed some investigations on our account .Called my Wife and set up the system in the UK 10/10 for helping out .

The kit does exactly what it says on the tin; we have a complex set up with wet underfloor heating downstairs and 13radiators up stairs... hence need to control each radiator dependant on daily needs. once set up it works brilliantly. Working at home with one radiator on is so convenient. Setting up the geofencing was challenging for us, due specifically to our needs, but the support team were brilliant sorting app updates to resolve it. It was the only system that I could find that can, (if you wish, in addition to the radiator heads) have thermostats in each room that communicate with radiator heads. I have never been able to accept that a room temperature can be correctly controlled by a valve attached to the heat source, ie the radiator. Also very handy to know via the thermostats and app, what the humidity is in the room, particularly bathrooms.

I have had a Wunda Group underfloor heating system now for 15 years. I have just noticed a small water leak from the return header control valve. I phoned Wunda's technical specialist, Angelo, and he knew exactly what I needed. I ordered the parts and they were dispatched the same day for next day delivery; this is just excellent customer service.
Overall, I am very pleased with the system that Wunda Group designed and their ongoing customer support.

I have waited for the system to be operational for a couple of weeks before posting a review. The rapid response system itself is working well with porcelain tiles and I am happy with the product.

As for the staff, they were all helpful from start to finish. I recently spoke with Angelo in the technical team who was fantastic, very knowledgeable, friendly and helpful, a real asset to the company.

I was very happy with the help I received. I thought I could sort the problem out myself but couldn’t!
Angelo identified the issue immediately and was able to fix it. He also gave me some other tips and advice which helped greatly.
Thank you.

Had a fantastic service from Angelo this afternoon, I’d recently swapped my broadband and couldn’t figure out how to get it back online. Angelo simply talked me through the process and it was all back working in no time!

I am doing a total home redevelopment but managing the process myself. I chose Wunda as their showroom (just across the bridge into Wales) was hands-on informative and the product affordable and well reviewed. Installation was straightforward and we’ve used it all winter with manual controls. Today I set up the Smart Hub and thermostat and was struggling to connect to my WiFi. I left a message and within 20 minutes I have a call back from someone who walked me through the whole technical set up. Absolutely brilliant support.

All technical lines were busy and i was put through to main desk. The lady who answered my call was really polite and helpful and said that the tech dept would get back to me a soon as they could. I didnt have to wait long before i was contacted and the chap answered all my questions clearly and politely which is really refreshing these days. Great cusromer service and would highly recommend.