I received my watch FINALLY and was pleasantly surprised by the quality of its design and fit. Despite my initial concern when I ordered last November I was recently contacted about the order bei... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I loved the experience of shopping at Nuamore. I loved the 2 pairs of ear rings and bracelet. They look exactly like the pictures , luxurious and high quality. How ever the softwares necklace broke in... See more
Company replied
I ordered my Oceana watch in mid November and finally received early February. Customer service was good at keeping me informed. I had the option to select another watch and offered a discount. I... See more
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I received my gold Oceana ladies watch and I'm over the moon ecstatic! It's so classy with understated elegance, and heavy. The electronic updates were prompt and accurate, I was kept abreast of its... See more
Company replied
Company details
Written by the company
Our collection is curated with dedication. Each piece whether jewelry, sunglasses, or watches is crafted by artisans in one of the finest ateliers. Our collection symbolizes a blend of timeless elegance and minimalist design, enriched with a touch of luxury. Whether you’re drawn to the classic charm of vintage or the clean lines of modern design, we create our pieces to suit every style, always with a unique twist. Bringing elegance to women in every corner of the globe.
Contact info
Hong Kong
- support@nuamore.com
- nuamore.com
3.8
Great
242 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Do yourself a favor and don't buy from…
Do yourself a favor and don't buy from this company! The watch is cute but of low quality--that is livable for the price point. The company itself is basically running a scam! So when you're ready to check out, they will automatically include a kit that you can use to remove extra links from the band. You CANNOT remove this kit from your basket, but you think that something similar can be bought from Amazon for about the same amount of money so it's fine...but still a red flag! You should be able to remove something from the cart, right? I ordered anyway. The watch finally shows up but there's no kit. Contact them and they assure me that another kit has already been "dispatched ". I'm assured that I can follow the package with the link provided, but the link goes absolutely nowhere! A week later, nothing has arrived and we go back and forth some more with more promises of urgent escalation and more "dispatching" of packaged kits! They must have "dispatched" approximately 3 kits at this point. Nothing arrives and I finally get them to issue a refund for the kit. 7 dollars is refunded but all the "dispatched " kits never arrive--in other words, nothing was ever sent out! Angry about being lied to and not really loving the watch, decide to return the watch. Return the watch, get an email saying that the watch was received. A week later, ask about a refund and get an email stating that the 7 dollar kit was refunded. Ask about the watch again and told that the case will be escalated--they really enjoy saying that! Still no refund! They want to make it really difficult, complicated (need to first send photos of the watch in order for the return to be approved--what??), and costly (restocking fee) in the hopes that you will forget about it or give up altogether! Don't buy--not worth the time, effort, or aggravation!
February 18, 2026
Unprompted review
Reply from Nuamore
Hi Lena,
Thank you for your feedback — we’re really sorry to hear about your experience and understand your frustration.
After carefully reviewing your order, we’d like to clarify a few important points. Your refund for both the toolkit and the returned watch has been successfully processed, in line with our return policy, once the item was received at our facility.
Regarding the toolkit, this is an optional item that can be removed from the cart. It is included by default for convenience, as many customers prefer having the ability to adjust their watch at home. We’re sorry if this caused any confusion.
We can also confirm that a replacement toolkit was arranged and dispatched; however, there were issues with tracking updates and delivery, which we understand led to a poor experience. We sincerely apologize for the inconvenience caused.
In terms of the return process, requesting photos is a standard step to verify the item’s condition before issuing a return label. That said, we recognize that your overall experience did not feel smooth, and we truly regret that.
We want to assure you that we are a legitimate business and we have been in communication throughout your case, from your initial request through to the refund being completed. Your feedback is taken seriously, and we are actively working on improving both our processes and communication.
If there is anything further we can assist you with, please don’t hesitate to reach out.
Sophie, Customer Service Team Manager
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Love the watch
Love the watch, just wish the face was a little bigger. Dealing with Nuamore was easy. Package arrived promptly.
January 31, 2026
Unprompted review
Reply from Nuamore
Hi,
Thank you for taking the time to share your experience. We’re so glad to hear that you love the watch and that your experience with Nuamōre was easy and smooth.
We also appreciate your feedback about the watch face size, comments like this are very valuable to us as we continue to refine our designs.
Thank you again for your support, and we hope you continue enjoying your watch.
Warm regards,
Team Nuamōre 💙
Easy process…
It was easy to navigate and make the purchase.
The time it took to get my purchase was longer than expected but I was given notice that might happen with the demand for the watch I bought.
January 6, 2026
Unprompted review
Reply from Nuamore
Hi Pam,
Thank you for taking the time to share your experience. We’re glad to hear that the purchasing process was easy and straightforward for you.
We also appreciate your patience with the delivery time and your understanding regarding the higher demand for the watch you selected. It means a lot to us that you recognized the communication provided during the process.
We hope you’re enjoying your watch and truly appreciate your support.
Warm regards,
Team Nuamōre 💙
Reply from Nuamore
Hi Norene,
Thank you so much for your lovely review! We're thrilled to hear that you love the watch and that you find it elegant and sexy.
It means a lot to our team that you took the time to share your experience, and we hope you continue enjoying your watch.
Warm regards,
Team Nuamōre 💙
Asking for a return label and no one…
Asking for a return label and no one will send it to me. Do NOT order.
You are keeping my money anyways, why would you need pictures? SCAM!
February 22, 2026
Reply from Nuamore
Hi Wendy,
Thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced while requesting your return label.
We can confirm that your return label has now been sent to you and our team has been assisting you with the return process.
Please know that we never refused your request and were actively working to assist with your return. If you need any further help with the return, our team is here and happy to assist.
Warm regards,
Team Nuamōre 💙
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Terrible experience!!
Terrible experience!!! Horrible return policy!!! Delayed delivery!!! Product was misleading in size and appearance! Overall would not recommend your company or your products!
February 23, 2026
Reply from Nuamore
Hi Sophia,
Thank you for sharing your feedback.
We can see that our team has been actively assisting you with your return request. After receiving the photos you provided, a return label was issued and sent to you so the item could be returned according to our return process.
Once the returned item arrives and completes the standard inspection, the refund will be processed to your original payment method in line with our return policy.
Our team will continue monitoring your return to ensure the process is completed properly.
Warm regards,
Team Nuamōre💙
Reply from Nuamore
Hi Petra,
Thank you so much for your kind review! We’re delighted to hear that you love the watch.
Your support truly means a lot to our team, and we hope you continue enjoying it.
Warm regards,
Team Nuamōre 💙
Reply from Nuamore
Hi Gillian,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the watch and that it looks amazing.
We truly appreciate you taking the time to share your experience, and we hope you continue enjoying your watch for a long time.
Warm regards,
Team Nuamōre 💙
Cannot operate clasp and watch is too…
Cannot operate clasp and watch is too heavy Need to return
February 22, 2026
Reply from Nuamore
Hi Barb,
Thank you for sharing your feedback. We’re sorry to hear that the clasp has been difficult to operate and that the watch feels heavier than expected.
We’ve reached out to you via email so we can assist you directly and help arrange the return if that’s what you prefer. Our team is here to make this process as smooth as possible and ensure everything is properly resolved for you.
Please feel free to reply to our email and we’ll be happy to follow up and assist further.
Warm regards,
Team Nuamōre 💙
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A gorgeous watch...
A gorgeous watch.... I bought the gold with mother of pearl face. Packaged well & arrived in a couple of weeks
February 22, 2026
Reply from Nuamore
Hi Mrs. Renata,
Thank you so much for your lovely review! We're delighted to hear that you love your watch and that the gold with the mother of pearl face made such a great impression. We're also glad to know it arrived safely and that the packaging met your expectations.
We truly appreciate you taking the time to share your experience and hope you continue enjoying your beautiful watch.
Warm regards,
Team Nuamōre 💙
Reply from Nuamore
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear that you found it beautiful and truly appreciate you taking the time to share your experience.
Your support means a lot to us, and we hope you continue enjoying your piece. If there’s ever anything we can assist you with, please don’t hesitate to reach out.
Warm regards,
Team Nuamōre 💙
Prompt reply to my problem
I had not received my watch that I had ordered in Dec. I contacted Nuamore and received a reply the next morning and they took care of the problem that day. I was very pleased, and relieved. Now I'm just waiting for my watch to arrive.
March 3, 2026
Unprompted review
Reply from Nuamore
Hi Linda,
Thank you so much for sharing your experience. We truly appreciate your kind words and are glad we could quickly assist you in resolving the issue with your order.
It means a lot to know that our support helped bring you some peace of mind. Your watch is on its way, and we’re excited for you to receive it soon.
If there’s anything else we can help with in the meantime, please don’t hesitate to reach out.
Warm regards,
Team Nuamōre 💙
Shipping is awful
Shipping is awful. The tracking is impossible to follow and the package won’t ship out for days despite being “express” shipping. I should have read reviews before ordering .
March 2, 2026
Unprompted review
Reply from Nuamore
Hi Casie,
Thank you for sharing your feedback. We’re truly sorry to hear about the frustration you experienced with the shipping updates and tracking information.
Our team has sent you an email with the latest update regarding your shipment, including the most recent tracking details. We completely understand how important it is to have clear and timely updates, and we’re here to help clarify any questions you may have.
Please feel free to check your inbox when you have a moment, and don’t hesitate to reply to our email so we can follow up with you directly and make sure everything is resolved as smoothly as possible.
Thank you for your patience, and we look forward to assisting you further.
Team Nuamōre 💙
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Paid for 2 watches received one and no…
Paid for 2 watches received one and no communication from the company.
February 19, 2026
Reply from Nuamore
Hi Olga,
Thank you for your review. We’re sorry for any confusion regarding your order.
As requested, we successfully updated your second watch to gold with a black face before shipment, while the first remained gold with emerald.
The two watches were shipped separately, which is why you initially received one. The second watch is currently in transit and is expected to arrive this week.
We truly apologize if this was not clearly communicated and appreciate your patience. If you need tracking details or any further assistance, please don’t hesitate to reach out, we’re always happy to help.
Warm regards,
Team Nuamōre💙
beautiful products
The products I bought (2 watches) were even more beautiful than on the pictue.
The unboxing experience was also above expectation. As the watches were a gift, it was beautiful to give.
Value for money
January 15, 2026
Unprompted review
Reply from Nuamore
Hi Bart,
Thank you so much for your wonderful review! We’re absolutely thrilled to hear the watches were even more beautiful in person and that the unboxing experience exceeded your expectations.
Knowing they were gifts makes it even more special, we’re so happy they were beautiful to give. And we truly appreciate your kind words about the value for money.
Thank you for your support!
Warm regards,
Team Nuamōre💙
117869 Order- Have not received my…
117869 Order- Have not received my purchase from 2/08/26 . The tracking is vague.
February 10, 2026
Reply from Nuamore
Hi Anna,
Thank you for bringing this to our attention, and we’re sorry for the concern caused.
We’ve located your order #117869 and will review the tracking details immediately to see exactly where your package is. We’ll make sure to provide you with a clearer update as soon as possible.
Please keep an eye on your inbox, we’ll be in touch shortly with more information. If there’s anything else you’d like to share in the meantime, we’re here to help.
Warm regards,
Team Nuamōre 💙
This watch is amazing for the price…
This watch is amazing for the price point. It looks so classic and valuable with its elegant simplicity. I love it!
February 25, 2026
Unprompted review
Reply from Nuamore
Hi Julia,
Thank you so much for your lovely review! We’re glad to hear you love your watch and appreciate its classic, elegant style, especially at the price point. That’s exactly what we aim for.
Your support truly means the world to us. Enjoy wearing it!
Warm regards,
Team Nuamōre💙
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Great customer service!
February 22, 2026
Unprompted review
Reply from Nuamore
Hi Johanna,
Thank you so much for your 5-star review! We’re so happy to hear you had a great experience with our customer service team.
We truly appreciate your support and look forward to serving you again!
Warm regards,
Team Nuamōre💙
I waited months and then shipping issues
I waited several months for the watch to be available and shipped. Then at time of shipping I was notified they would not ship it to my home. I live in Hawaii which is part of the U.S. No where on the checkout page of the website did it say they do not ship there. So I asked if it would arrive at an address in Colorado in a week (I was going to be visiting g my son), and they said no, that it would take longer. So I gave a California address as I was going there after and asked them to use that address instead. They went ahead and sent it to the Colorado address and of course it came after I had already left. So now I have to pay for it to be shipped to Hawaii. Very disappointing customer service and the only company who doesn’t ship such a small item to Hawaii.
February 10, 2026
Reply from Nuamore
Hi Malia,
We’re truly sorry for the frustration this caused and understand how disappointing the situation has been after waiting so long.
As soon as our shipping partner flagged the Hawaii address as undeliverable, we contacted you and offered either a refund or shipment to an alternative address. When Colorado would not arrive in time, we proceeded with the California address you provided. Your order was shipped on February 10, 2026, and tracking details were sent to you the same day.
We apologize for the confusion regarding Hawaii shipping and for the inconvenience this created. If there are any additional costs you’ve incurred, please reach out to us directly so we can review this further.
Kind regards,
Team Nuamōre💙
The Watch is smaller than you can See…
The Watch is smaller than you can See in the photos. I Never received the Gift.
February 7, 2026
Reply from Nuamore
Hi Clarissa,
Thank you for sharing your feedback.
We’re sorry to hear that the watch felt smaller than expected. On each product page, we provide the exact case diameter and sizing details so customers can review the measurements before purchasing, but we understand that proportions can sometimes feel different once seen in person.
Regarding the gift, this is typically included during fulfillment. It was sent to you via email with a special voucher customized just for you.
We also offer a 14-day hassle free return process, so if the watch isn’t the right fit for your style, you’re welcome to return it in line with our return policy
Warm regards,
Sophie
Team Nuamōre 💙
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