Great products for mum and babies. From their mystery boxes, walkers to their breast pumps. Every product has exceeded our expectations and will be continue to buy from Nuby (possibly just Nuby produc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Firstly we love the Rapidcool bottles and UV sterliser. We have been searching for a glass bottle with no etching. We found Nuby. Secondly, amazing customer service!!! Even when you in a state o... See more
Company replied
I had an issue with my rapid cool (part missing) so I contacted the support team and they reached out to me super fast and helped to resolve it almost instantly. Despite me not having my receipt, afte... See more
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Nuby customer service was happy to help my 4 year old autistic son, he only drinks from a specific bottle that only Nuby sell. I contacted them to ask if they would be able to send me a few of this sp... See more
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Company details
Written by the company
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Contact info
Unit 13, NE35 9PZ, Boldon, United Kingdom
- enquiries@nuby.com
- www.nuby-uk.com
4.5
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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mollie was amazing help
mollie was amazing help, she talked me through everything, helped me get what i needed to do and sent out the parcel within 24 hours.
November 13, 2026
Unprompted review
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Great product and fantastic customer…
Great product and fantastic customer service. Always prompt responses and resolved my problems beyond expectations!
November 12, 2026
Unprompted review
Had an issue with our jitter bug pram…
Had an issue with our jitter bug pram rocker. I contacted Nuby and explained the issue. They dealt with the issue efficiently and sent out a new product to replace to faulty item within a couple of days.
Amazing customer service and turn around. Highly recommend.
November 4, 2026
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
Great customer service. Was directed to their number by Amazon. The call was answered promptly and their team couldn’t have been nicer. Likewise when emailed them the proof and details they needed. Love their products and even more impressed now.
November 6, 2026
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Above and Beyond
The customer service specialist Mollie W. went above and beyond to help us out.
A good brand with amazing customer service, what more could I ask for.
November 5, 2026
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
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Purchase date versus warranty & returns
Firstly, let me state that after direct contact with Nuby, my issue was resolved quickly by Vicki, and a new product was issued within 24 hrs and was sent to the recipient on my behalf, so I thank Nuby for this.
However. Just a few points to note in the returns process:
1. I bought a rapid cool flask system bundle, as a gift for my recipients in June, ready for their baby shower in August. The baby was not actually born until the end of September, and not discharged until a few days into October, so the gift had not been used until then. This automatically took it over the 30 days return policy and into the warranty period, even though unused, and one of the flasks did not work when it was tried.
2. The process for assessment of the fault can take a while to complete. After contacting Nuby, they say it can possibly be 1-3 days before an e mail is acknowledged, (although luckily, mine was read on the first day) and it requires that videos are submitted of the fault along with pertinent purchase and order details, batch number of the faulty flask, address where it was ordered to, etc
If the recipients live away from the purchaser, this information can take time to gather, I thought I might have to return the faulty flask, so had to arrange for it to be given back to me, then compile the video, gather the purchase details, and order number, which takes time.
From being told there was a fault, I was able to purchase another flask in the meantime from another seller, so my recipients were not left without the rapid cool system with their hungry newborn.
My point is that perhaps Nuby could consider a speedier return process and warranty registration for vital feeding equipment, which takes into account the date of registration at time of first use, not just at time of purchase, so that there is no impact on new parents if they are presented with the gift in advance of their baby being born?
At the moment, as it stands, this is definitely something would-be friends relatives who are thinking of purchasing this as a gift, might need to consider to get the most out of the warranty period on their new product?
In our case the lid was faulty, so this was the only part that would be replaced, but Vicki kindly stepped in with a " gesture of goodwill" and agreed to send out a complete new unit directly to my recipients, which was done very efficiently and speedily, and I am very grateful for this intervention.
By all accounts, this is a great and helpful product for new parents, and newborns. I just think the returns process for this item could have been a bit simpler for those new parents, given how vital this equipment is.
So 5* for the system, but I feel, one less for the slightly convoluted returns process.
We did however, get there in the end, so thanks to Vicki again, for sorting this issue.
November 3, 2026
Unprompted review
Reply from Nuby UK
Thank you for your detailed review and for recognising the support provided by Vicki. We're delighted that the issue was resolved quickly and that your recipients received a replacement promptly.
We appreciate your feedback regarding our warranty and returns process. Our policy requires product faults to be assessed during the warranty period, which includes providing details such as proof of purchase and evidence of the fault to help us accurately diagnose issues and provide the most appropriate resolution. We understand that this can sometimes take extra time, particularly when products are purchased as gifts, and we will ensure your comments are shared with the relevant team for consideration.
Thank you again for your feedback and for choosing Nuby.
Marie was excellent
Marie was excellent, solved my issue in the first instance and was very friendly
November 4, 2026
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent customer service
Big thanks to Vicki barker for her excellent customer service and sorting my query out very quick.
November 3, 2026
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Vicki"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Good customer service
Products are always good and a mistake with an order was rectified quickly. Customer service was really good- thanks Mollie!
November 3, 2026
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
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Great customer service
Great customer service. Faulty product was immediately replaced. Thanks to the team. Would be. 5 hadn’t it broken. Vicki B in customer service was great to deal with and resolved the issue quickly
October 30, 2026
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Vicki"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Really good customer care had a problem…
Really good customer care had a problem with a product and resolved really easy
October 29, 2026
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent customer service!
October 28, 2026
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Broken nuby sterilise
My nuby rapid sterilise had stopped working after only a short period of time from purchase. I reached out to contact the nuby enquiries line to get help with this. After sending over my videos of proof. I recieved a brand new nuby sterilise unit which arrived the following day! A lady called Vicki was dealing with me. I an supper impressed with her customer service and how fast a replacement has been sent out. Thankyou again from one stressed out mummy 🤗
October 22, 2026
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Vicki"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
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Thanks Marie from customer service for…
Thanks Marie from customer service for resolving my query.
October 16, 2026
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Really good customer service
Really good customer service, Vicki resolved our issue swiftly and smoothly.
October 22, 2026
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Vicki"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
I had a great customer service experience when I had to return an item for replacement. Very prompt response to my email and the replacement item was sent quickly.
October 16, 2026
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Extremely helpful sent part i needed so…
Extremely helpful sent part i needed so quickly class customer service.
October 20, 2026
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
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Great service
Emailed as out of stock of an item. Replied almost instantly, sorted out a replacement and received in the post the next day. Great service
October 19, 2026
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Started off bad but Nuby rectified
Initially had an issue, with a lot of backwards and forwards the issue is finally resolved. I did give the company a 1 star rating but as they have now resolved my issue I have since updated my review as this is the correct thing to do since the issue has since been resolved.
October 14, 2026
Unprompted review
Reply from Nuby UK
Thank you for sharing your feedback. We are sorry to hear that you have been disappointed with your experience.
We take all concerns regarding product quality and, in particular, the safety of our products very seriously.
When you initially contacted our customer service team, you advised us that you did not have proof of purchase. This made it difficult for us to verify the original purchase details and determine the appropriate next steps in line with our procedures. We note that you have since mentioned that the products may have been purchased through an Amazon wishlist, and we would welcome any further information that could help us establish the purchase details.
We are sorry that you feel your concerns were not adequately addressed. Please be assured that reports of potentially faulty or unsafe products are taken seriously, and we would welcome the opportunity to review the matter further.
We invite you to contact our customer service team again, providing any available information regarding the original order, so that we can look into your concerns further.
Kind Regards,
The Nuby Customer Service Team
Vicki was extremely helpful resolving…
Vicki was extremely helpful resolving an issue. The nuby steriliser is brilliant, great when out and about. Couldn’t be without it!
October 14, 2026
Unprompted review
Reply from Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Vicki"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
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