Beverley was incredible! Beverley was patient and understanding and explained my queries. She was also not pushy which i really appreciated. Cannot tell you how nice it is to speak to a human and not... See more
Company replied
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Review summary
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Reviews shaping this summary
I had a problem with my rapid cool bottle as digital screen stopped working after 2/3 weeks of using. I have contacted customer services of tommee tippee and within and hour or so I had a repla... See more
Company replied
I contacted Tommee Tippee customer service to enquire about spare parts for the insulated sportee cup as my grandson chews through them! Sadly they do not do spares for these cups, but may consider d... See more
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Jo helped me within minutes. Sent me out a new prep feed maker without any hesitation as soon as I provided her with my confirmation of purchase email. Excellent customer service. Would recommend th... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Super fast delivery
Super fast delivery. It said 3-5 days for delivery but I received my item within 2 working days.
May 22, 2026
This was a gift for our daughter and…
This was a gift for our daughter and new grandson. Delivery was swift direct to her address and she is absolutely delighted with the product. Thank you
May 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great customer service from Debbie and Sophie
I spoke with Debbie and Sophie on Facebook messenger as my steriliser broke today. I could not have asked for a better service and support to ensure that I was given the right support. Within less than half an hour all questions were answered a new steriliser ordered and the old one arranged for collection. Very grateful for their polite and kind response. Thank you both so much for working late and helping me - I was so worried about what to do as the cost of another steriliser wasn’t possible at the moment due to maternity leave! ☺️
May 26, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Sarahjane,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to be of such help in replacing your steriliser and leave you with such a great impression.
We will be sure to pass along your kind words to both Debbie and Sophie.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Contacted tommee tippe due to go prep…
Contacted tommee tippe due to go prep bottle not working- quickly arranged to have a new one sent to us!
May 26, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Emily,
Thank you for your feedback.
We are delighted that our Parent Care Specialists were able to assist you with sending out a replacement PrepGo flask.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
I had such an amazing experience with…
I had such an amazing experience with Tommee Tippee customer service today. I spoke with Morgan, and she was honestly so kind, caring, and helpful throughout the whole conversation. As an expecting mom, little acts of kindness and support really mean a lot, and Morgan went above and beyond to make me feel supported and excited for this new journey.
The process was easy, friendly, and genuinely personal — not just a generic customer service interaction. You can really tell they care about their customers and families. I’m so thankful for the help and generosity they offered me.
Thank you again Morgan and the Tommee Tippee team for making my day a little brighter. I’ll definitely continue recommending Tommee Tippee to other parents and parents-to-be!
May 25, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Alexia,
Thank you for your feedback. We are delighted that you had such an amazing experience with our Parent Care Specialist Morgan and that he was kind, caring, and helpful and that he went above and beyond to help you in this special journey you are taking.
We will be sure to pass your feedback on to Morgan.
Best Wishes
Tommee Tippee
Amazing so quick resolving issue
Amazing so quick resolving issue
Dealt with the facebook team
10/10 would recommend 😁
May 25, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Darren.
Thank you for taking the time to leave your feedback, it is much appreciated.
We are delighted to hear that your issue was quickly resolved by our Parent Care Specialists. Also, thank you for the 10/10 recommendation.
Warm Wishes.
Tommee Tippee.
The support and encouragement from the…
The support and encouragement from the advisor was heartwarming especially when I explained about a cup being discontinued and a young autistic girl only wants that cup.
She advised and helped with professional support
May 20, 2026
Reply from Tommee Tippee UK
Hi Ms Jax.
Thank you for taking the time to leave your feedback, we really appreciate it.
We are delighted to hear that our Parent Care Specialist was helpful and professional and was able to help. We understand how difficult it can be when an autistic child is attached to a certain cup and does not want to use another, however, we hope she has taken to the new replacement cup that was sent to you.
Warm Wishes.
Tommee Tippee.
I am a new mum
I am a new mum, and was given a hand help TT electric pump as a present. Found it easy and comfortable to use but now I want to start expressing more often I started looking for a wearable portable pump. Reading reviews and looking at blogs online there are many different recommendations. I did order a medela one to try and couldn’t get on with the fit of the nipple. So I decided to look at TT wearable double pump as I did find the handheld one good. I have to say it’s excellent, easy to use, each pump is individually so doesn’t need a controller like the medela one. Comfortable and comes with a nipple measuring kit and a travel case again other do not come with. I like the timer on the top also. Highly recommended.
May 24, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Lisa,
Thank you for providing us with your feedback.
We are pleased to hear that you found the Double Wearable Breast Pump excellent and easy to use. We have designed our pumps to be as comfortable and easy to use, so we are happy to find they tick all the boxes for you.
We are happy to hear that you highly recommend our Double Wearable Breast Pump to others.
Best wishes,
Tommee Tippee
Tommee Tippee never let is down
Tommee Tippee never let is down, i am a breastfeeding and formula, and switching my LO to tommee Tippee bottles was naturally easy. My LO is happy. Mum is happy
May 20, 2026
Reply from Tommee Tippee UK
Hi Gladys,
Thank you for providing us with your feedback.
We are pleased to hear that Tommee Tippee never lets you down, and that you found it easy switching your little one over to Tommee Tippee bottles.
We are also very happy to hear that both you and your little one are happy.
Best wishes,
Tommee Tippee
Brilliant customer service when…
Brilliant customer service when actually got through but didnt help that I did my query in a evening. But 5* customer service.
May 18, 2026
Reply from Tommee Tippee UK
Hi Kayleigh.
Thank you for providing us with your feedback.
We are delighted that you had a brilliant experience with our Parent Care Specialists, and we were able to assist you with your query.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Tommee Tippee were really helpful.I was…
Tommee Tippee were really helpful.I was looking for replacement heads for the baby Nail file and when they were out of stock they sent me the full baby nail file kit free of charge which I found was extremely good of them .My son (31 years old with additional needs )we use this on his nails which we find is really good .He has a lot of sensory needs and this file is very helpful .So thank you for being helpful 🇮🇪
May 18, 2026
Reply from Tommee Tippee UK
Hi Elizabeth,
Thank you for your feedback.
We are delighted that our Parent Care Specialists were able to resolve the problem you had and were very helpful.
Best Wishes
Tommee Tippee
Kelly was really helpful on the live…
Kelly was really helpful on the live chat and sent me out a free replacement 24mm flange for my pump!
May 22, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Siana,
Thank you for taking the time to leave some feedback on your experience!
We are so thrilled our Parent-Care Specialists were able to help and get your replacement flange sorted so quickly.
We will make sure your kind words are passed on to her!
Please do not hesitate to get in touch if there is ever anything else we can help with.
Wishing you all the best,
Tommee Tippee
Great costumer service
I contacted tommee tippee via chat about some replacement file heads for the electric baby nail file. I was speaking to Antony who was so helpful and provided me with a free file replacement as I have only had the file for 1 year and we use it once a week to file my daughters nails. Antony sorted everything and was super polite throughout the chat.
May 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi K.L.O,
Thank you for your feedback.
We are delighted to hear that Antony was able to assist you by sending you out a replacement nail file.
We will pass your kind words on to him.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Beverley was incredible
Beverley was incredible! Beverley was patient and understanding and explained my queries. She was also not pushy which i really appreciated. Cannot tell you how nice it is to speak to a human and not be put on hold or speaking to a robot. I really hope as a company you continue to use humans! Thanks Beverley!
May 20, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Han,
Thank you for your feedback.
We are absolutely delighted to hear how happy you are with the service you received from Beverley, we shall ensure your lovely words are passed on to her.
It’s especially lovely to hear how much you appreciated speaking with a real person. We completely understand how important that human connection is, and we want to reassure you that we will continue to use real people to support and assist our customers.
Thank you for taking the time to leave your review, we appreciate it greatly!
Best wishes
Tommee Tippee
Really helpful
May 20, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi William,
Thank you for taking the time to leave your review.
We're always pleased to hear that our Parent-Care Specialists could be of help and leave you with such a good impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Debbie and Beth were super helpful in…
Debbie and Beth were super helpful in sorting a little problem with our product
May 20, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Matthew,
Thank you for taking time to leave your review.
We're always delighted to hear when our Parent-Care Speciality were able to help solve your issue and leave you with such a great impression.
We will be sure to pass along your kind words to both Debbie and Beth.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Wanted to update my review thank you Jo…
Wanted to update my review thank you Jo for all your assistance and resolving my issue. Customer service was absolutely brilliant 🤗
May 20, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Millie,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists were able to help resolve your issue and provide the kind of service we strive for.
We will be sure to pass along your kind words to Jo.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Impeccable customer service
I had some issues with a delivery for a bundle but when contacted the customer service I was amazed by the professionalism offered by Honorine and ESPECIALLY Antony. He went to the bottom of the problem and made me realise that actually I was missing 2 products from my parcel instead of just 1 as I thought. I cannot recommend enough and after such care in the custom service department I have no doubts I'll buy more from Tommee Tippee.
May 20, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Gianna,
Thank you so much for your kind words and for taking the time to share your experience with us.
We're sorry there were issues with your delivery, but we're really pleased to hear our agents were able to resolve everything for you easily. We will make sure to pass this to them.
Your feedback means a lot to the team, and we truly appreciate your support and recommendation.
Warmest regards,
Tommee Tippee.
Reply from Tommee Tippee UK
Hi Kak,
Thank you truly for your feedback, it is greatly appreciated.
We are extremely happy to hear that you had a good customer service and a quick delivery.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
I had a problem with my rapid cool bottle
I had a problem with my rapid cool bottle as digital screen stopped working after 2/3 weeks of using. I have contacted customer services of tommee tippee and within and hour or so I had a replacement been sent to me.
Quick and easy process, sent a video of an issue and proof of purchase. That was it!
Very helpful staff Anna, Jude, & Cienna!
Amazing customer services!
Thank you!
May 19, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jelena,
Thank you for taking the time to leave a review today.
We do apologise to hear that you had an issue with your PrepGo after such little use we can imagine how frustrating this is when trying to feed your little one!
However, it is great to hear the team were able to quickly resolve the matter, and we hope you continue to enjoy the replacement!
If you ever need anything else please do not wait to reach out!
Best Wishes,
Tommee Tippee
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