Banner for We Are NUCO

We Are NUCO Reviews 179

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, making every interaction pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized and understanding approach taken by the team. Reviewers frequently describe their holidays as memorable and fun, with the company excelling at organization, from lessons to accommodation and transfers. The overall service is often described as excellent, with consumers noting the efficiency and ease of their entire experience. However, some people were dissatisfied with the organization and communication, particularly regarding transfer management and door codes, which led to delays and being stranded. A few other people also felt that the customer service was mediocre in handling certain issues, and some reps lacked sufficient knowledge of the resort or were unable to provide adequate guidance.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and friendliness... See more

Holidays

Customers had positive experiences with holidays. Many reviewers praised the excellent organization and... See more

Service

Users describe positive interactions with service, highlighting the exceptional efforts of representatives... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the helpfulness and... See more

User experience

Clients share positive opinions on user experience, often highlighting the exceptional service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

NUCO delivered the snow, the parties and the sheer volume of questionable decisions. However, my true highlight was NUCO Rep Ethan. He’s the real MVP. I’m pretty sure his job title is actually 'Profes... See more

Rated 5 out of 5 stars

NUCO was great with making sure everything was organised, from beginner lessons to accommodation and airport transfer. Gus was a great rep, checking in on my room every night to see if we had everythi... See more

Company replied

Rated 5 out of 5 stars

We stayed at les arcs and our rep was the one and only james zhou (kimchi). Potentially the most unreal human i have ever met. He saved me from a burning building after saving 25 small french children... See more

Rated 5 out of 5 stars

Absolutely loved my ski trip with Nuco. Our reps Killian and Campbell were so helpful and became good friends with our room over the course of the trip. We stayed in Avoriaz. The resort felt unsafe as... See more

Company replied


Company details

  1. Tour Operator
  2. Ski Holidays

Written by the company

We Are NUCO, the student arm of NUCO Travel, is the UK's largest student snowsports operator. As The Home of Student Travel, we have been doing what we love since 2012. This is where the NUCO Travel journey begins ⛷


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nuco Reps

Thomas, our Nuco rep, was Great! he really went above and beyond to look out for us. He kept us well informed about all the events and made sure we always knew exactly where to be. Katie, who was on the bus with us, was brilliant as well and added to the great experience!

April 9, 2026
We Are NUCO logo

Reply from We Are NUCO

Hello,

Thanks for taking the time to leave us a 5* review. Thomas and Katie are absolute superstars, and we’re so glad they helped make your holiday a great one. We’ll make sure they get the recognition they deserve. Thanks for choosing NUCO

Rated 5 out of 5 stars

Les Deux Alpes 2026

nice staff, comfortable accommodation, simple booking instructions & ski hire

April 11, 2026
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Hello,

Thank you for your great review, we’re really pleased to hear you found the staff friendly, the accommodation comfortable, and the booking process and ski hire nice and simple!

It’s great to know everything felt smooth and easy from start to finish, that’s exactly what we aim for!

We really appreciate your feedback and hope to see you on another NUCO trip soon!

Rated 5 out of 5 stars

University trip success

University trip was organised through NUCO and they were super helpful throughout the trip, I think they helped us have an incredible time.

April 11, 2026
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Hi Ayomiposi,

Thank you for your lovely review, we’re really pleased to hear that your university trip was well organised and that the NUCO team were able to support you throughout!

It’s great to know they helped make your experience so enjoyable. That’s exactly what we aim for. We really appreciate your feedback and hope to see you on another NUCO trip soon!

Rated 1 out of 5 stars

Do not use We are Nuco

Accommodation provided was totally shocking for the price. The loo was so small, the door had to be left open to use it. And then “We are Nuco”
retained some of the damage deposit despite the departure instructions they provided being followed to the letter and there being no damage and an immaculate property.

April 3, 2026
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Hi David,

Thank you for taking the time to share your feedback. We’re really sorry to hear that the accommodation did not meet your expectations, particularly in relation to space and facilities. The accommodations we use on our student ski trips are typically basic self-catered apartments, to ensure that they are as accessible and affordable as possible. Therefore, the space available within the apartment is sometimes reflected in the price that is paid. That being said, we understand that this must have been frustrating.

We’re also sorry to hear your concerns regarding the damage deposit. Damage charges are applied by the accommodation supplier, and not by NUCO. If you feel like all departure instructions were followed and the retention was not justified, we completely understand why this would be disappointing.

Please could you contact us directly with your booking details so we can review the accommodation allocation and the deposit assessment in detail? We’ll ensure this is checked thoroughly and get back to you with a clear explanation.

Thank you again for your feedback, it’s important in helping us improve going forward.

Rated 5 out of 5 stars

Loved it so much fun good organiser eve…

Loved it so much fun good organiser eve was super helpful. Cant wait for next year

April 17, 2026
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Hi Daisy,

Thank you for your lovely review, we’re so pleased to hear you had such a fun time and that everything was well organised!

It’s great to know Eve was super helpful throughout your trip, we’ll make sure your kind words are passed on to her!

We really appreciate your feedback and can’t wait to welcome you back next year!

Rated 4 out of 5 stars

Specific Nuco reps such as Amy and…

Specific Nuco reps such as Amy and Lewis were incredible they balanced being informative and fun.

April 12, 2026
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Hi Liv,

Thank you for your lovely review, we’re really pleased to hear you had such a great trip and that Amy and Lewis made a strong impression!

It’s great to know they struck the right balance between being informative and fun, that’s exactly what we aim for from our reps. We’ll be sure to pass on your kind words to them!

We really appreciate your feedback and hope to see you on another NUCO trip soon!

Rated 5 out of 5 stars

Incredible trip with NUCO

April 4, 2026
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Hi Isla,

Thank you for your kind review, we’re really pleased to hear you had an incredible trip with us!

We really appreciate you taking the time to share your feedback, and we hope to see you on another trip soon!

Rated 5 out of 5 stars

What a trip!

Great experience with the company as part of a uni ski trip, organized with both beginner skiers/party goers as well as more experienced skiers. Staff were lovely and an experience i would definitely go on again.

April 4, 2026
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Hi Alban,

Thank you for your lovely review, we’re really pleased to hear you had a great experience on your university ski trip and that the balance of activities worked well for both beginner and more experienced skiers!

It’s great to know you found the staff lovely and that the trip was something you’d consider joining again, that’s exactly what we aim for!

We really appreciate your feedback and hope to see you on another NUCO trip in the future!

Rated 5 out of 5 stars

Great experience !

Really great company, organised everything so well, hosted loads of fun events and really friendly reps and staff. No complaints at all !

April 4, 2026
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Hi Max,

Thank you for your fantastic review, we’re really pleased to hear you had such a great experience and that everything was well organised throughout your trip!

It’s great to know you enjoyed the events and found the reps and staff friendly and welcoming, that’s exactly what we aim for.

We really appreciate your feedback and hope to see you on another NUCO trip soon!

Rated 5 out of 5 stars

Great experience

Great experience, amazing week

March 28, 2026
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Hi Theo,

Thank you for your kind review, we’re really pleased to hear you had a great experience and an amazing week!

We really appreciate you taking the time to share your feedback, and we hope to see you on another NUCO trip soon!

Rated 5 out of 5 stars

Barty

Bartek, or as the historians will one day record him, Bart like Bart Simpson, was quite simply the beating heart of the trip.

From day one, he operated with the kind of presence that suggested he was not merely a NUCO rep, but some higher alpine force temporarily taking human form. Need help? Barty boy was already there. Question in the group chat? Answered before your thumb had even left the screen. Mild confusion about literally anything? Barty had it sorted with such ease that it started to feel like he had advance access to the script of the week.

What made him especially elite was that he somehow combined top-tier organisation with immaculate vibes. He kept everything running so smoothly that the whole trip felt effortless, while also bringing the kind of energy that made every day better just by him being there.

And then, of course, there were the dance moves. Not dancing in the ordinary sense, but more a majestic physical expression of joy, rhythm and mountain excellence. Watching Barty at après felt like witnessing folklore in real time. Future generations will speak of it.

He was helpful, hilarious, endlessly approachable and genuinely made the whole experience better for everyone around him. If NUCO were smart, they’d clone him immediately. 11/10 rep, 20/10 aura.

April 3, 2026
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Hi Luca,

Thank you for such an incredibly enthusiastic and entertaining review!

We’re really pleased to hear you had such a great trip and that Bartek had such a strong impact on your experience. It’s fantastic to know he was consistently helpful, organised, and able to keep everything running smoothly while also bringing great energy to the group throughout the week.

We especially appreciate your comments about his approachability and the atmosphere he helped create, that balance between support and fun is exactly what we look for in our reps!

We’ll make sure your feedback (and the 20/10 aura) is passed on to Bartek. Thanks again for taking the time to share your experience, and we hope to see you on another NUCO trip in the future!

Rated 5 out of 5 stars

Tignes

Tignes
Amazing time in Tignes. Reps very helpful and very good value trip. However we were in a different resort of val claret to the rest of our uni who were in le lac aswell as having a broken door which wasn’t fixed all week. However our rep cam went above and beyond to try help us get this sorted and make sure we still had a good trip .

March 28, 2026
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Hi Olivia,

Thank you for your review, we’re really pleased to hear you had an amazing time in Tignes and found the reps helpful, as well as the trip good value overall!

We’re especially glad to hear Cam went above and beyond to support you and try to improve the situation throughout the week, we’ll make sure your kind words are passed on to him!

Thank you again for your feedback, and we hope to welcome you on another NUCO trip in the future!

Rated 5 out of 5 stars

Reps were great fun and really…

Reps were great fun and really knowledgeable.

April 1, 2026
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Hi Ben,

Thank you for your lovely review, we’re really pleased to hear the reps were both fun and knowledgeable, that’s exactly what we aim for on every trip!

We really appreciate your feedback and hope to see you on another NUCO adventure soon!

Rated 5 out of 5 stars

Risoul trip

Great choice of location, fun and friendly reps and enjoyable events
Collection of equipment was easy and the accommodation was right next to the pistes

March 28, 2026
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Hi Ben,

Thank you for your great review, we’re really pleased to hear you enjoyed Risoul and found the reps fun and friendly throughout your trip!

It’s also great to know the events added to your experience, and that collecting your equipment was easy with accommodation so close to the pistes, which is a convenience really helps make the trip even better.

We really appreciate your feedback and hope to see you on another NUCO trip soon!

Rated 5 out of 5 stars

The trip was excellent all round

The trip was excellent all round. The resort was one I hadn’t heard of before and I was pleasantly surprised. The conditions were good and skiing was very enjoyable. NUCO organised the trip very well as keys, linens, lift passes and ski hire were very easy to pick up on the first day. Made the whole holiday run seamlessly.

March 28, 2026
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Hi Libby,

Thank you for your lovely review! We’re really pleased to hear you had an excellent overall trip and that the new resort was a pleasant surprise!

It’s great to know that everything ran smoothly from the start with keys, linen, lift passes, and ski hire all being easy to collect. We work hard to make those first day logistics as seamless as possible, so it’s great to hear that came through in your experience.

Thanks again for your feedback, and we hope to see you on another NUCO trip soon!

Rated 5 out of 5 stars

Bartek

Bartek was a great NUCO Room Rep, really friendly, easy to talk to, and kept everything running smoothly without making a big deal of it. Always around if you needed help and helped keep a good vibe in the group.

Solid 10/10

March 23, 2026
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Hi Sophie,

Thank you for your great review, we’re really pleased to hear that Bartek made such a positive impact on your trip!

It’s great to know he was friendly, approachable, and consistently on hand to help while keeping everything running smoothly and maintaining a good group atmosphere; that’s exactly what we aim for from our reps.

We really appreciate your feedback and will make sure your kind words are passed on to Bartek. Thanks again for travelling with NUCO!

Rated 5 out of 5 stars

Want to know who to hire?

Tell you more about my experience? Well, I wouldn’t be able to do so without mention of the most goated NUCO rep the world has ever seen: Bartek, A.K.A Bart like Bart Simpson.

If there were an Olympic event for NUCO reps, Bartek would have taken gold, silver, and bronze simultaneously as a result of his almighty omnipresence and omniscience which could be felt with the power of a thousand suns as to how he replied to questions on group chats (which he dutifully perceived as to their meaning since most of them were terribly lacking in common sense and grammar), and his ready availability to help with tasks on the frontlines such as lost ski passes and wrist bands.

Above all, his unmatched perspicacity, coupled with his sheer indefatigability makes him a most trusted component to any ski trip and companion in any realm of alpine endeavour.

But logistics alone don’t explain the phenomenon that is Bartek. The man managed the impossible balancing act of keeping everything running smoothly while also being the undisputed spirit of the trip. Energy at breakfast? Bartek. Motivation for the first run of the day when everyone’s legs are gone? Bartek. Ensuring that après somehow becomes the highlight of every single evening? Also Bartek and his questionably zenith dance moves.

There were moments where it genuinely felt like he had the power of teleportation. One minute he’s helping someone sort out ski hire, the next he’s halfway up the mountain checking everyone made it onto the lift, and then suddenly he appears again at the bar like some kind of highly organised snow yeti.

In short: 11/10 rep, 10/10 organisation, 100/10 vibes. Would trust Bartek to singlehandedly run a ski trip, and potentially even the entire Alpine region.

April 3, 2026
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Hi there,

Thank you for such an entertaining and enthusiastic review!

We’re really pleased to hear you had such a great trip and that Bartek made such a strong impression. It’s great to know he was consistently helpful with everything from group communication and logistics through to on the ground support with things like ski passes and general questions.

We also love hearing that he helped bring good energy to the trip while keeping everything running smoothly, that balance is exactly what we aim for from our reps!

We’ll make sure your feedback is passed on to Bartek and the wider team. Thank you again for taking the time to share your experience, and we hope to see you on another NUCO trip soon!

Rated 5 out of 5 stars

Very well organised

Very well organised, good skiing activities and friendly reps. Leah and Bart well top tier reps always happy to help out and going above and beyond.

March 27, 2026
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Hi Thomas,

Thank you for your great review, we’re really pleased to hear you found the trip well organised and enjoyed the activities!

It’s especially lovely to hear your shout out to Leah and Bart, we’ll make sure your kind words are passed on to them. They’ll be really happy to know their support and effort made such a positive difference to your experience!

Thanks again for your feedback, and we hope to see you on another NUCO trip soon!

Rated 5 out of 5 stars

NUCO smashed it again

NUCO smashed it again. My third trip with the company and this was the best one yet. Incredible Reps who helped make sure everything went according to plan in the resort and helped with everything! Specifically - Cassie, Nell and Chloe.

April 4, 2026
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Hi Katie,

Thank you so much for your amazing review and for travelling with NUCO for the third time, we really appreciate your continued support!

We’re delighted to hear that this was your best trip yet and that everything ran smoothly in resort. It’s especially great to know that Cassie, Nell, and Chloe helped make the experience so enjoyable and were there to support you throughout, we’ll be sure to pass on your kind words to them!

Thanks again for coming back with us, and we can’t wait to see you on your next NUCO trip!

Rated 5 out of 5 stars

UoS Susnow 2026 Trip

During my trip I injured myself quite badly. I got onto Jake from NUCO and he suggested what actions to take and how the process works for the medical centre in france. I have the upmost respect and gratitude for this NUCO rep and I enjoyed the rest of the trip. Big thanks to Jake from NUCO !

April 1, 2026
Unprompted review
We Are NUCO logo

Reply from We Are NUCO

Hi Joshua,

Thank you for your kind review, and we’re really sorry to hear about your injury during the trip. We’re very glad Jake was able to support you and guide you through the situation.

It’s great to hear that his help made a difference and that you were still able to enjoy the rest of your trip. We’ll make sure your appreciation is passed on to Jake, he’ll be really pleased to hear your feedback!

Thank you again for taking the time to share this, and we hope you’re feeling much better now!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look