Good morning. After my telephone conversation with Leah in Customer Service, I must say, my faith in Numan has been restored. Her courtesy, competence and empathy with my situation were second to non... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a serious outfit, right from the first contact to actually starting my TRT. The whole team & service has been exceptional specifically Mikey, who has gone above and beyond with every request... See more
Company replied
Numan have coaches and clinicians who keep in touch checking how you are and offering help and advice where necessary. The app has a bot who you can ask various questions to and get great help. I feel... See more
Company replied
I've started trt through numan..ime on my second week..and I can't believe how different I feel already.. ime feeling very positive..my libido has already very much improved..all my online interactio... See more
Company replied
Company details
- Pharmacy
- Online Pharmacy
- Online Prescription Medication Vendor
- Vitamin and Supplements Store
- Weight Loss Service
About Numan
Written by the company
About Numan
We treat common health conditions with personalised plans that alleviate symptoms and identify root causes. This holistic approach combines diagnostics, medication, supplements, individual clinical care, and digital health programmes.
So how do we work?
Just answer a few questions online about your health and one of our team of qualified clinicians determines if you’re suitable for a repeat prescription, delivered discretely to you every month (or 3 months if you choose). It’s that easy. You can delay, or pause your deliveries any time.
We take your health seriously, so our team of health coaches, nutritionists and clinicians are here to support you throughout your treatment. If you need diet and lifestyle advice, or if you want to discuss your treatment, or make a change to your medication, we're here for you.The journey towards a healthier life and increased confidence begins with us. Check your eligibility here.
Numan is regulated by the Care Quality Commission, the independent regulator of all health and social care services in England.
Contact info
Farringdon Point, 33 Farringdon Rd, EC1M 3JF, London, United Kingdom
- 0808 169 9594
- help@numan.com
- numan.com
4.6
Excellent
34K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Numan
Hi Peter,
We are absolutely delighted to hear that everything is going all good so far! Supporting you on your journey is exactly what we are here for, so it is wonderful to know you feel well-looked after.
Thank you so much for taking the time to share your positive feedback, and please remember we are always right here on standby whenever you need any extra support!
Kind regards,
The Numan Team
Delivery on time.
May 20, 2026
Reply from Numan
Hi Ian,
We are absolutely delighted to hear that your delivery arrived right on time! Ensuring your orders run like clockwork and reach you exactly when you expect them is incredibly important to us, so it is fantastic to know we hit the mark.
Thank you so much for taking the time to share your positive feedback, and please remember we are always here on standby to keep your service running smoothly in the future!
Kind regards,
The Numan Team
Been very good & pretty easy right from…
Been very good & pretty easy right from the start
May 20, 2026
Reply from Numan
Hi Malcolm,
We are absolutely delighted to hear that your experience has been very good and pretty easy right from the start! Setting up a smooth, straightforward journey from day one is exactly what we aim for, so it is fantastic to know we have made everything hassle-free for you.
Thank you so much for taking the time to share your positive feedback, and please remember we are always here on standby to keep things running easily for you!
Kind regards,
The Numan Team
Excellent service and consistent…
Excellent service and consistent deliveries!
On the high priced side but you get what you pay for.
Will probably have to eventually change suppliers due to cost.
But they have been very reliable, so far.
May 20, 2026
Reply from Numan
Hi Nichola,
We are absolutely delighted to hear that you have been enjoying our excellent service, consistent deliveries, and that we have been so reliable for you so far! Ensuring your journey runs smoothly and dependably is exactly what we strive for every single day.
We also really appreciate your candid feedback regarding the cost. We completely understand that investing in your health is a significant commitment. We always aim to balance the premium quality of our treatments, regular clinical oversight, and dedicated support with the best possible value—and we are glad to hear you feel that you truly get what you pay for.
As a reminder, we do offer discount options if you choose to pay in advance over several months, which can be a great way to help lower the ongoing cost and make staying with us more manageable.
Thank you so much for taking the time to share your honest experience with us. We hope to keep supporting you for as long as possible, and please remember we are always here on standby if you ever want to discuss your plan options!
Kind regards,
The Numan Team
Staying connected all the time
Staying connected all the time. Medication arriving on time. Only problem is price.
May 20, 2026
Reply from Numan
Hi Glynis,
We are absolutely delighted to hear that you are enjoying our reliable communication and that your medication is always arriving on time! Keeping you smoothly connected to our team and ensuring your deliveries run like clockwork are two things we take immense pride in.
We also really appreciate your honest feedback regarding the price. We completely understand that investing in your health is a significant commitment, and we always strive to balance the premium quality of our medications, clinical oversight, and ongoing support with the best possible value. We do offer discount options if you choose to pay in advance over several months, which might be a helpful way to lower the ongoing cost.
Thank you so much for taking the time to share your experience with us, and please remember we are always here on standby if you ever need any assistance or want to discuss your plan options!
Kind regards,
The Numan Team
Reniel was amazing at guiding me…
Reniel was amazing at guiding me through lots of different questions regarding my medication and customer service questions great service amazing xxx
May 26, 2026
Unprompted review
Reply from Numan
Hi Julia,
We are absolutely thrilled to hear that Reniel provided you with such amazing support! We know that having a lot of different questions about your medication and account can feel a bit overwhelming, so it is fantastic to hear that Reniel was right there to guide you through everything so beautifully.
Providing warm, patient, and comprehensive customer service is exactly what we strive for, and we will be absolutely delighted to pass your wonderful praise and hugs along to Reniel!
Thank you so much for taking the time to share your positive experience, and please remember we are always here on standby if you ever need any assistance in the future!
Kind regards,
The Numan Team
Customer Service is on point
Samantha made sure everything was all good on both ends my doctor arrived today but the kit arrived a little earlier and i was worried i would of have to pay more but i didnt and Samantha rescheduled my appointment, thank you so much Samantha for being amazing
May 27, 2026
Unprompted review
Reply from Numan
Hi Deniz,
We are absolutely thrilled to hear that Samantha took such amazing care of you! We completely understand how a mix-up with delivery timings can cause a bit of worry, so it is fantastic to hear that Samantha was able to reassure you, confirm there were no extra costs, and seamlessly reschedule your appointment.
Ensuring everything runs smoothly on both ends and taking the stress out of your journey is exactly what we aim for, and we will be absolutely delighted to pass your wonderful praise and thanks along to Samantha!
Thank you so much for taking the time to share your positive experience, and please remember we are always here on standby if you ever need any assistance in the future!
Kind regards,
The Numan Team
Clear guidance
Clear guidance, great at communicating and always offering support if needed
May 20, 2026
Reply from Numan
Hi John,
We are absolutely delighted to hear that you are enjoying such a positive experience with us! Providing clear guidance and maintaining great communication are two things we take immense pride in, so it is fantastic to know you feel so well-informed.
Ensuring that we are always right there to offer support whenever you need it is exactly what we aim for to keep your journey as smooth and stress-free as possible.
Thank you so much for taking the time to share your wonderful feedback, and please remember we are always here on standby if you ever need any assistance in the future!
Kind regards,
The Numan Team
I’ve not lost any weight since taking…
I’ve not lost any weight since taking Weogvy … completely waste of money!!
May 20, 2026
Reply from Numan
Hello there,
We are sorry to hear about your experience. We appreciate your feedback and will reach out to you via email to discuss this further.
All the best,
The Numan Team
I had made a mistake when setting up my…
I had made a mistake when setting up my account and Kurt took the time to help me quickly with it to get my application moving, fantastic help ☺️
May 27, 2026
Unprompted review
Reply from Numan
Hi Rachel,
We are absolutely thrilled to hear that Kurt was able to help you out so quickly! Mistakes happen all the time when setting up accounts, so it is fantastic to know that Kurt took the extra care to get everything sorted and get your application moving smoothly without any delay. ☺️
Providing helpful, stress-free support right from the very start is exactly what we aim for, and we will be absolutely delighted to pass your wonderful praise along to Kurt!
Thank you so much for taking the time to share your positive experience, and please remember we are always here on standby if you ever need any assistance in the future!
Kind regards,
The Numan Team
Excelling in customer relations
I had a renewal and then delivery issue and a customer service agent, Tasha, picked up the enquiry and dealt with it immediately.
Fast, regular communication and a willingness to resolve the issue.
Couldn't ask for more
May 27, 2026
Unprompted review
Reply from Numan
Hi JC,
We are absolutely thrilled to hear that Tasha picked up your enquiry and dealt with it so immediately! We understand how frustrating renewal and delivery issues can be, so it is fantastic to know that Tasha’s fast, regular communication and genuine willingness to help completely turned things around for you.
Providing proactive support so you never feel left in the dark is exactly what we strive for, and we couldn't ask for a better compliment than your kind words. We will be absolutely delighted to pass your wonderful praise along to Tasha!
Thank you so much for taking the time to share your positive experience, and please remember we are always here on standby if you ever need any assistance in the future!
Kind regards,
The Numan Team
I feel like this is not being…sorted quick enough
I feel like this is not being straightforward which I feel that it should be. I’ve answered all the questions with still no outcome.
It just keeps saying that it is on hold or cancelled??
It’s getting a bit frustrating now, so I might go elsewhere if this is not sorted soon
May 20, 2026
Reply from Numan
Hello there,
We appreciate you sharing your experience. We are concerned to hear about the ongoing issue with your application status. We want to help resolve this promptly for you, so please expect to hear from us soon!
All the best,
The Numan Team
Reliable service and good communication.
May 20, 2026
Reply from Numan
Hi there,
We are absolutely delighted to hear that you are enjoying a reliable service and good communication with us! Keeping your experience dependable and ensuring we maintain clear, open communication are two things we take great pride in.
Thank you so much for taking the time to share your positive feedback, and please remember we are always here on standby if you ever need any assistance in the future!
Kind regards,
The Numan Team
Excellent customer service
Excellent customer service. Quick response to queries and changes to dosage/delivery dates.
May 20, 2026
Reply from Numan
Hi Dizzy,
We are absolutely delighted to hear that you are receiving excellent customer service from us! Ensuring quick responses to your queries and making seamless adjustments to your dosage or delivery dates is exactly what we aim for to keep your journey as stress-free as possible.
Thank you so much for taking the time to share your positive experience, and please remember we are always here on standby whenever you need to make any further changes or have any questions!
Kind regards,
The Numan Team
Been on it just over a year best thing…
Been on it just over a year best thing I ever did numan are always there to answer your questions and very helpful when you need them 24/7 would highly recommend 👌.
May 20, 2026
Reply from Numan
Hi Julie,
Wow, what an incredible milestone! We are absolutely thrilled to hear that choosing Numan has been the best thing you ever did, and we are so proud to have supported you over the last year.
Knowing that you feel reassured having our team on hand to answer your questions whenever you need them is exactly what we strive for. Your strong recommendation truly means the world to the whole team! 👌
Thank you so much for taking the time to share your wonderful journey with us, and please remember we are always right here on standby to support you for many more years to come!
Kind regards,
The Numan Team
Works Prices are expensive but fair for…
Prices are expensive but fair for results. Always someone to help on the other end of a message. I like that I’m able to get on with things without constant interference. Can change delivery times and dosage as it suits me. 🫶
May 20, 2026
I had a small problem and Reginald…
I had a small problem and Reginald sorted it out straight away. Customer service is second to none.
May 27, 2026
Unprompted review
Reply from Numan
Hi Rosie,
We are absolutely thrilled to hear that Reginald sorted out your problem straight away! We always aim to resolve any hiccups as quickly and smoothly as possible, so it is fantastic to know that you found our customer service to be second to none.
We will be absolutely delighted to pass your wonderful praise along to Reginald for taking such great care of you!
Thank you so much for taking the time to share your positive experience, and please remember we are always here on standby if you ever need any assistance in the future.
Kind regards,
The Numan Team
Numan- World Class Service
I spent a while looking into TRT options after confirming my T- levels were low via the NHS. Initially I looked at a company named Manual and I was almost going to commit to them. Realising they take a lifetime to reply and responses were mostly AI bot generated I lost trust in them- If they work in this manner from the start what would the after care be like should issues happen, so I walked away and came across Numan.
I posed the same questions to Numan support as I did with the other company and although I got the usual automated holding email I did get a reply from an actual person who booked me in for an initial telephone assessment.
From the point on the customer care has been exceptional particularly with Greg & Mikey. Due to my misunderstanding I missed my first video call with their consultant- Mikey went above and beyond and managed to get me on a call with the consultant on his personal number. The consultation was supposed to last 20min, but the consultant happily spent almost double that to ensure all my questions were answered.
Everything has been simple- It's clear that the Numan team has put a lot of thought into the customer journey, which in all fairness is why they got my business. My T- levels were at an all time low of just 4 nmol/ L 2 months in and it was just over 11 nmol/L so clearly it's working. I do feel a lot better than prior to my TRT but I appreciate I have a while to go before I feel at my best. The best part of this is that there are no injections- Numan are the only authorized UK company to offer Kyzatrex capsules- I take 2 a day one in the morning & one at lunch & that's it.
My honest take- Starting any kind of treatment is daunting, but if you are considering TRT I would strongly recommend Numan, they just take all the stress and anxiety out of it, my refills come well packaged and run like clockwork with regular email updates.
Genuinely a world class service all round!
May 20, 2026
Reply from Numan
Hi Suleman,
Wow, thank you so much for taking the time to share such an incredibly detailed and thoughtful review! We are absolutely thrilled to welcome you to Numan, and it is wonderful to hear that your experience with us has been nothing short of world-class.
We completely understand that starting any new treatment can feel daunting, and choosing the right care team is a massive part of building that initial trust. We pride ourselves on providing genuine, human-led support right from the very start, so we are glad our team stood out for you.
We will be absolutely delighted to pass your wonderful praise along to Greg, Mikey, and your consultant! Mikey truly went above and beyond to make sure you didn't miss out on your consultation, and it is fantastic to hear that the consultant took all the extra time you needed to ensure you felt completely comfortable and informed.
Hearing that your T-levels have already risen from 4 nmol/L to over 11 nmol/L in just two months is incredible news! It is great that you are already feeling the benefits, and as your body continues to adjust, we hope you keep seeing those positive changes. We are also glad you are loving the convenience of the Kyzatrex capsules—offering effective, hassle-free alternatives to injections is exactly why we wanted to bring them to the UK.
Thank you again for your strong recommendation and for trusting us with your health journey. We are committed to keeping your refills and care running like clockwork, and please remember we are always right here on standby whenever you need us!
Kind regards,
The Numan Team
Reply from Numan
Hi Rebecca,
We are absolutely delighted to hear that you are finding our service so easy to use! Providing a seamless, straightforward experience alongside amazing customer care is exactly what we strive for every single day.
Thank you so much for taking the time to share your wonderful feedback, and please remember we are always here on standby if you ever need any assistance in the future!
Kind regards,
The Numan Team
Excellent customer care.
My request was actioned extremely promptly by Finnlay-Rose, no chasing up by me needed which I really appreciated. Excellent customer care. Thank you.
May 27, 2026
Unprompted review
Reply from Numan
Hi Cath,
We are absolutely thrilled to hear that Finnlay-Rose provided you with such excellent customer care! We know how frustrating it can be to have to chase things up, so it is fantastic to hear that your request was actioned extremely promptly and smoothly.
Providing proactive, efficient, and reliable support is exactly what we aim for, and we will be absolutely delighted to pass your wonderful praise and thanks along to Finnlay-Rose!
Thank you so much for taking the time to share your positive experience, and please remember we are always here on standby if you ever need any assistance in the future!
Kind regards,
The Numan Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.