Numberpeople.co.uk Reviews 1,676

been with number people for over a year now for my voip services. If ever i have an issue to resolve, the on line help functions have always resolved the issue with clear help instructions. was sceptical as i can find a way to speak to a person, but need not have worried. would highly recommend to anyone considering this service

Do not trust this company, they block your account and stop your number working and don’t care. Luckily I was testing this number before getting business stationary printed, so glad I did as you can’t rely on this company not to simply cut you off.
Before they argue in their reply, I was in credit, I had provided all information they asked to verify my business and there was nothing suspicious.

After initial confusion on how the service and pricing worked I managed to speak to a team member who has excellent patience and clearly explained what I had misunderstood and how to remedy the situation. Took me from very disgruntled customer to really really pleased customer. Would note recommend

Honestly its the best virtual landline number operator we’ve dealt with, prices are reasonable, service is brilliant and easy to use and top up, continuous updates we receive on our email about any blocked-suspicious numbers, the fact that they are too easy to use and very easy to subscribe and top up makes life way much easier. Highly recommended

EXCELLENT SERVICE AND SUPPORT

Signed up for the 30-day free trial to test inbound SMS and call verification. The signup form is broken, address lookup doesn't work, and the contact number field isn't marked as mandatory but blocks submission. Worse, the form accepts incomplete address data and creates the account anyway, which raises questions about their Ofcom 999 registration compliance.

SMS to the number didn't work at all during testing. The cancellation flow then reveals that verification calls are blocked until you add credit, something not mentioned anywhere during signup. The free trial is effectively useless for the most common use case.

The cancellation page also suggests three alternative providers which turn out to be the same company under different brand names.

The service may work fine for basic call forwarding but the misleading trial, broken form, incomplete address validation, and non-functional SMS make it impossible to recommend.

Fantastic for the past few years then recently nothing but problems . Suspending my account . Cant talk to a human resulted in loss of business

I have been with number people for just over a year now and the service is excellent. My account was cancelled due to a long period of inactivity (totally my fault). I managed to speak to a real person via email who had my account up and running again within one working day, highly reccommed!

great service, used this to get a new landline number and was professional and good price throughout the process

Used the Support Chat function. Efficient, knosledgeable and fast. Very good.

The service is fine, but payment is painful. Their provider is badly wired up meaning I couldn't pay online with any of my cards. Then, trying using my mobile phone instead of my laptop I eventually managed to make a payment on the 3rd attempt.

We have been with NumberPeople for years , the service works but for months now the auto top fails and I have to go in an manually pay , I have tried different cards , I am concerned one month I'll miss it and not only will the service fail but I might lose the number , if they dont fix this I will be moving to Voipfone - my mother in her 80's uses that and has no issues with payments

I've had an NP account for a few months now, and during that time, I've needed to make changes to my account. When I contacted support, Alexei couldn't have been more helpful. There was no back and forth, having to explain over and over what I required. One request and the job was done.

I ported my landline to Number People. Reasonable value at £1.50 per month (actually £5 a quarter to keep up with their credit robbery scheme). All of a sudden it is £6 a month. Same service. I'm deeply unhappy about their tactics and have just ported elsewhere. Beware.

They have 3 tiers 'Standard' 'Top 5' and 'Memorable'
Standard has no options available so your looking at minimum £200 for a phone line (plus the rest). Numberpeople, you are the weakest link, goodbye!

Excellent customer service experience today. Support team does exactly what it says, and rapidly.

Had a problem with my VOIP box. No idea how to sort it out. Nicola from Number People was endlessly patient, clear, courteous and helpful. After eliminating every other solution she helped me to choose and then set up a new ATA box

Five stars from me!

After I inadvertently bungled my Voip setup, the Number People Support Team came to the rescue in an efficient, patient, friendly and successful manner.

I do not recommend using numberpeople.co.uk. They suspended my account after I submitted the verification documents. They did not reactivate my account and also refused to issue a refund.