FLOWN (formerly Numoya) Reviews 1,851

The customer service associates were great. Very professional

Helping me find my my package after it went to the wrong house took Aaron and My self 3or 4 days to find it he done a wonderful and amazing job helping me. But we find it.
Thanks Peggy Roberts!!!!

I had accidentally deleted my tracking email. Queen found my order and got the updates for me. I was surprised by how quickly she solved my problem. Hopefully my package will arrive today. Queen gave me stellar customer service!

I must say my experience with FLOWN has been over the top excellent! An error on my part, when ordering was immediately corrected. I can not Thank Angel enough for her help with this issue. Very much appreciated.

Best Regards,
M.Pakanich

I originally purchased the GoBrush PRO from Numoya, and since then I’ve noticed the company appears to now be operating under the name “FLOWN”, which I found concerning.

My experience with the product and customer service was very poor.

The product itself had several issues:
- The battery lasted around 10–13 minutes on a full charge (far below the advertised ~30 minutes)
- It became uncomfortably hot even on the lowest setting
- There was a noticeable burning/electrical smell during use, raising safety concerns

I also tested the brush myself to confirm the issue and experienced the same overheating problem.

When I contacted support, the situation became even more frustrating. Despite clearly explaining that the item appeared faulty, I was:
- Given repeated troubleshooting steps that did not resolve the issue
- Offered partial refunds or replacements instead of a proper resolution
- Told I would need to return the item to Asia at my own cost to receive a refund

I was not provided with a clear return process upfront, and communication became inconsistent with delayed or no responses.

In the end, I had to raise a dispute through my bank, which was decided in my favour.

Overall, the product did not perform as advertised, and the returns process made it extremely difficult to resolve what should have been a straightforward issue. The change of company name since my purchase only adds to my concerns.

I would not recommend purchasing based on my experience.

I immediately cancelled one item I ordered and you were back to me very quickly. It would be helpful to have a method to remove an item at checkout,

Product has been ordered three times. Each time it is returned before it even arrives!
This last time it was in my city according to the shipping company, yet was returned due to insufficient address! The address has been confirmed multiple times with Numoya. It has not changed. This company is a scam to use people's money for weeks, then say the product had to be returned. This is the worst excuse for professionalism I have ever seen!

My issue was handled by Carol and she was a pleasure to work with. She gave me several options on my return and was extremely helpful and never had to wait for a response on email. same day response.
Very customer friendly and great asset to your company

I was disappointed when I received my GoBrush as my hair was too short for it to work. I contacted Nomoya who informed me that they didn't really do returns but they did offer me a partial refund instead. I was dealing with Leanne and she was more than helpful. I was very impressed with the service.

I was very impressed with the service that John Nickerson has given me

I’m definitely enjoying the convenience of my GoBrush Pro! I am happy I don’t have to worry about burning the back of my neck with the curling iron to “tame” my short hair now! I was concerned about the charger I ordered later taking what I thought was a long time, but I checked with Customer Service for help & “Zy” was very helpful tracking the charger order & it arrived shortly thereafter!
Thanks again “Zy”!

Although it is taking an extraordinarily long time for me to get a replacement hairdryer... the customer service I have received from Erica Brennan has been excellent. Erica has replied almost instantly...and has assured me that this replacement dryer IS on the way and (more importantly) WILL work!

Ella, promptly answered my email with the info needed to place my order.

Do not trust company return policy since it is cost prohibitive to return product to international location. Website does not make that information clear.

Refund policy is misleading. States 30 day return. The fine print states you pay for return shipping. Ok. That’s understandable. However nothing is said about the return having to be sent to their only warehouse IN CHINA. The cost for that could be $100 or more. Seems like false advertising to me. They also market to seniors. Many of us on limited incomes. I can’t afford to ship to China. I also didn’t like the product, ergo the return. It just didn’t work on my fine short hair. So now I’ve wasted money on a crappy appliance. They offer 2 options; keep the brush and get a 30% refund. Or keep the brush, perhaps gift it and choose another product for less money as a refund. Why would I gift this item that I didn’t like at all? Why would I want another item from a company like this? BUYER BEWARE. BUYER BEWARE.

I was confused on how to actually use the brush and contacted the customer service center. Zy contacted me very quickly and sent me a video that helped me very much. Thank you for your helpful information Zy!

I first purchased the brush. Once I received it, I found it wasn't what I was looking for.

The staff was outstanding in responding to emails and offering me options.

I chose to exchange for the blow dryer (which I love).

To help with the environment, I chose to keep and gave it to my sister-in-law. She loves it.

Winnie Bernard

Customer service response…Marie was amazing..

My orders were not received after waiting one month and several emails I finally was refunded for my orders by Aaron who was most helpful.
I will not be ordering from this company in the future.