FLOWN (formerly Numoya) Reviews 1,851

Upon placing my order I somehow processed a second device. I wasn’t aware of my mistake until I received a email confirmation. I immediately responded with a request to cancel the second styler. Thinking it would be a fat chance to get a refund you can imagine how shocked I was when within minutes I received a response from your agent Queen Porras informing me that she had taken care of my request! All I can say is wow and thank you very much. It has truly been a pleasure. I will be sure and share my opinion of the styler when I receive it as I am hopeful it will be as wonderful as my current experience.

I’m so happy with the company “Flown” as I made a mistake and Angel removed one of them and I was told I would receive the credit within 7 to 10 days. This company is very prompt with their response. They responded within a few hours of me contacting them. Keep up the great work of responding so quickly. Lynn Harbison

If I'd read these reviews before I ordered from a Facebook post, I wouldn't have wasted my money! Yes, you do get a quick reply from customer service, but not one that's helpful considering their returns policy.

Even though the product did not work,speedy responses after a couple of messages the result was a replacement brush. I was very grateful for the very speedy HUMAN responses and. AAron dealt with it in a very polite efficient way .

I read the 100% guarantee refund before purchasing the items but I never saw that there is just ONE factory to return it to and that it’s overseas. Did not see that I paid the shipping costs.
The customer service reps were timely in there responses.. I just didn’t think the responses were adequate.

After receiving my NUMOYA GOBRUSH PRO, I realized this product was not right for me. I reached out to the company and Ella, my representative, could not have been more helpful in assisting me. She was professional and yet personable, and I felt that she genuinely wanted to help me as much as she could.

Awful returns system !
Goods are shipped from London yet they expect you to return them to China at "your " cost even if faulty!! Knowing your predicament they then offer you a partial refund. This cant be right surely ? Poor products that dont work properly ( 1 item wouldnt hold its charge and the other was broken on arrival). and they send items with a USA plug to UK residents so you have to buy an adapter ! A total rip off. Dont be fooled by their website - Strongly suggest to try elsewhere before you order

Not expecting my question to be answered until at least Tuesday because of the Holiday week-end ,I was pleasantly surprised to receive a prompt reply from Brooke..She answered my question perfectly that allowed me to make my chloride for my purchase.She was friendly and very helpful…Brooke is an asset to you customer service team.

I don’t know what this survey is about, hair tool or tanning gummies. Hair tool fine, gummies don’t do jack shit (by the way I DO hope I have the correct company)

Brooke immediately responded to my request, very efficiently. I am very happy and reassured with how my request has been dealt with. Thank you.

Natasha reached out to help me immediately. She offered several options to my unfamiliarity with the go brush pro and my difficulty using it, as well as assistance for follow up. Your customer service is outstanding! Thank you

They have a tedious return policy... Jump through many hoops and have not told me how much to ship. They want a pix of their own product. It is NOT for very short hair. I have a lady buzz cut. The brush is worthless. The company is tedious. 5 emails so far on why are you returning it. No instructions yet. DO NOT WASTE YOUR TIME‼️

Asked about returning the Go Pro Brush and was told they offer only a 30% on the item (Go Pro Brush). So buyer beware! The button is in a terrible place, so the heat temp could adjust or just shut off completely when using, it does not hold a charge very long. There is no warehouse in the USA so return freight is between $20. to $30. easily.
I would not recommend this brush to anyone!

I was very impressed with customer service, especially Ella. So sincere and prompt with her responses to my concerns! That. business goes a long way when online shopping....While the product I ordered wasn't what I hoped for to help my post chemo hair, it was a nice quality for the money

Delivery took longer than i hoped. I had a problem which wouldn't have occurred if I had read the instructions 😅. I contacted customer services and Lester solved my issue. Thanks Lester 😊

Aaron was super in dealing with my replacement.. caring, polite and efficient.
Thank you

Communication was excellent. With Erica. E mails were answered promptly and thats exactly what you need when waiting for a delivery.

The product I received was defective and Aaron worked with me to come to a resolution. I appreciated his patience.

When I asked for help it was promptly attended too
I didn’t fully understand how to use my brush

John was very polite and helpful when dealing with my request it was sorted immediately.