Lie and deceive seems to be their motto. Takes much longer to deliver than they advertise only to then receive the cheaper go version tent having paid for the larger pro version. I'm awaiting the inev... See more
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🚨 SCAM ALERT 🚨 Placed order in early Feb and still haven’t received anything almost 3 months later. Sent 20+ emails — every reply is a copy-paste response with no real update or tracking details... See more
I read all these negative reviews and honestly my experience is the exact opposite. This sauna I purchased is the single unit. It gets up to 185 on the thermostat and holds the heat very well. T... See more
I don’t think anything was wrong, it’s just once I received the sauna, its features wasn’t to my liking. The heating unit that produced hot air also gave a smell of metal, as well the fan unit used to... See more
Breach of guidelines
I would be happy to adjust my review if…
I would be happy to adjust my review if things can be corrected. I ordered the Suana Pro with 3 to 5 day shipping and it took 16 days to receive the product. When I finally received it it was the smaller Sauna go. I reached out to customer service they told me it is the right product in the wrong box, this is not the case. I sent them another message with pictures to prove it is the wrong product and haven't received any response.
March 9, 2026
Unprompted review
Reply from nurecover.com
Sorry for the trouble regarding the wrong sauna model received and the delay with your order. I completely understand how frustrating that must have been, especially after waiting longer than expected for delivery.
I will handle your case personally until we get to a resolution. Please keep an eye out for my email within 24 to 48 hours so we can review everything and sort this out properly for you.
Decent Quality for the Price
UPDATE: After seeing my TrustPilot review, the company has now sent a replacement heater as of 28 MARCH. And it's a working product. My husband got this portable sauna for us as a Christmas present for us both. The heater doesn’t work at all. It literally blows cold air instead of hot. He went back and forth with this company trying to get a new heater, trying to prove to them it wasn’t working. Here it is now March (3 months after ordering and submitting a request for a new heater) and nothing has come of the request. This was such a waste of money, to not get a useable product. STAY AWAY FROM THIS COMPANY-SAVE YOUR MONEY AND THE STRESS.
March 8, 2026
Unprompted review
Reply from nurecover.com
I’m really sorry to read about your experience. Waiting this long for a resolution, especially for a gift, would be incredibly frustrating and I completely understand why you feel this way.
This is definitely not the experience we want anyone to have. Please email us at support@nurecover.com with your order number and mention your Trustpilot review so we can locate your case right away. Our team will review what happened and make sure this gets properly addressed.
We truly appreciate you bringing this to our attention and we’ll do our best to help sort this out.
Well… wrong item but that’s cool
Well. It was hard. They sent me the wrong item. However I was tossing up getting that one anyway… though I wanted the standup one, however the smaller one probably does better for the heat and space so… kinda felt like it was meant to be. Customer service interaction was great. It takes a minute (or day) but high satisfaction with the resolving issue.
The shipping out did take a few days. It was about 7-10 days. Pretty normal for some places.
Now I am enjoying the cute little sauna.
February 14, 2026
Unprompted review
Reply from nurecover.com
Thank you for sharing your experience so openly. I’m sorry again about the mix up with the item at the start, but I’m really glad to hear our team was able to help and get things resolved for you.
It’s great to know the sauna ended up working well for your space and that you’re enjoying it now. Your patience truly means a lot to us. If you ever need anything down the road, we’re always here to help. 😊
Reply from nurecover.com
Thank you for the great feedback! We’re really glad to hear you’re enjoying the sauna and that it’s been a good purchase for you.
If you ever need any help or have questions down the road, feel free to reach out—we’re always happy to help.
Do not buy from this company you do not…
Do not buy from this company you do not get what you pay for and they are not available for customer service help
March 8, 2026
Unprompted review
Reply from nurecover.com
Hi Robin,
I’m really sorry to hear about your experience and the frustration this has caused. That’s not the experience we want anyone to have.
I’ll personally look into your case so we can get this sorted out properly. Please keep an eye on your inbox—I’ll be sending you an email within 24–48 hours so we can work toward a resolution.
Warm regards,
Glen
Shipping takes way too long and items…
Shipping takes way too long and items are shipped separately. It’s really inconvenient.
March 8, 2026
Unprompted review
Reply from nurecover.com
Hi Cedric,
Thank you for sharing your feedback. We understand how inconvenient it can feel when shipping takes longer than expected or when items arrive separately. Some orders are sent in multiple packages depending on warehouse availability, but we know it’s not always ideal from the customer side.
We truly appreciate you taking the time to leave a review, and we’ll continue working to improve the experience. If there’s anything we can help with regarding your order, please feel free to reach out.
Your product is great!
Your product is great!
Your customer support is really bad!
I have sent several emails to get information about proper use of the unit and multiple requests for information of “other” equipment I would like to purchase!!!
Communication is always the key!
Ed
March 8, 2026
Unprompted review
Reply from nurecover.com
Hi Ed,
Thank you for your honest feedback. I’m really glad to hear you’re enjoying the product, though I’m sorry to hear the support experience hasn’t been what you expected. You’re absolutely right—communication matters, and we should have responded better.
I’ll personally handle your case from here so we can get everything sorted. Please keep an eye out for my email within 24–48 hours, where I’ll go through your questions and the equipment you’re interested in.
Warm regards,
Glen
I ordered sauna pro they sent me tropic…
I ordered sauna pro they sent me tropic go. There is no customer service number and one response to my several emails that simply says i received what I ordered which isn’t helpful. I stated I ordered the sauna pro which is 73” and they sent me a tropic go that barely reaches my shoulders. Frankly, the customer service is abysmal. Still no resolution.
March 2, 2026
Unprompted review
Reply from nurecover.com
Hi there,
Thank you for sharing your experience, and I’m really sorry to hear about the frustration this has caused. That’s certainly not the experience we want for our customers.
So we can look into this properly and help resolve it for you, please send us an email at support@nurecover.com with your order number and a quick note about the issue. Our team will review the details and assist you from there.
Warm regards,
Glen
Took over a month to receive my…
Took over a month to receive my product. Was told they would credit me 20% for the wait, which they never did. When I finally received the product, they sent the wrong one, and now no one is responding to my emails
March 8, 2026
Unprompted review
Reply from nurecover.com
Hi Brandon,
I’m really sorry for the trouble regarding the delayed delivery, the refund you were promised, and receiving the wrong product. I understand how frustrating that must be.
I’ll personally handle your case from here until we reach a resolution. Please keep an eye out for my email within the next 24–48 hours, and we’ll work through this together.
Warm regards,
Glen
Unsatisfied and can’t return without charges
Unsatisfied and can’t return without additional charges but the website advertised zero cost return at time of purchase.
False advertising, reporting scam
January 5, 2026
Reply from nurecover.com
Hi there,
Sorry for the trouble regarding your return experience.
I’ll handle your case personally so we can look into what happened and work toward a resolution. Please keep an eye out for my email within the next 24 to 48 hours.
Warm regards,
Glen
Meh .......but can't compare to other manufacturers
When ordering multiple items it arrives at different dates and from different locations.
Also sauna left at Maximum temp and left for 35 minutes......does NOT reach 185. Not even close
51°C =124°F
January 5, 2026
Reply from nurecover.com
Hi there,
Sorry for the trouble with the shipping and temperature issue.
I’ll handle your case personally so we can get this sorted out properly. Please keep an eye on your inbox — I’ll be sending you an email within 24–48 hours to look into this further with you.
Warm regards,
Glen
Poor customer service
My order has not arrived yet, it's a week past the delivery date. Still just showing label created. I contacted customer service, they stated FedEx had the package it was just not updating. I contacted FedEx, they have not received packed. I asked for a refund after this and im getting not response.
March 3, 2026
Unprompted review
Reply from nurecover.com
Hi there,
Sorry for the trouble regarding your order and the delivery delay.
I will handle your case personally until we get to a resolution. Please wait for my email within 24–48 hours while I review this with our team and the courier.
Warm regards,
Glen
Heater doesn't work consistently
I ordered my nurecover and was enjoying the sauna. However one of the heaters has stopped working. It turns off randomly and then will return to working order with no rhyme or reason. I tried contacting the company twice to get a replacement by using the lifetime warranty but have yet to hear back.
January 5, 2026
Reply from nurecover.com
Hi there,
Sorry for the trouble regarding the heater turning off randomly.
I’ll personally handle your case from here so we can get this sorted for you. Please keep an eye out for my email within the next 24–48 hours, where I’ll follow up and help move this forward.
Warm regards,
Glen
What went wrong
What went wrong? Where do I start. First mistake was placing the order. Second, building it, thinking it would be legit. Third, customer service. Biggest scam production out there. Nothing but the run around when trying return the product, or get replacement parts.
January 6, 2026
Reply from nurecover.com
Hi there,
I’m really sorry to hear about your experience and the frustration this has caused.
I’ll personally look into your case so we can understand what happened and work toward a resolution. Please keep an eye out for my email within the next 24–48 hours, where I’ll follow up with you directly.
Warm regards,
Glen
30+ day later and I still have not…
30+ day later and I still have not received my refund.
I get replies from Richpanel but it's different people every time
January 5, 2026
Reply from nurecover.com
Hi there,
I’m really sorry for the trouble regarding your refund and the long wait you’ve experienced.
From here on, I’ll handle your case personally until we get this resolved so you don’t have to keep repeating yourself.
Please allow me 24–48 hours to review the details and check the status with our billing team. I’ll send you a clear update as soon as I have it.
Warm regards,
Glen
Shipped from China
Shipped from China. No tracking - ends with customs. Contacted customer service several times without any response except for the generic auto reply. Steamer caught fire….. literally. Finally got a response on that ticket through support and they wanted evidence of a smoking steamer. Thankfully I had evidence that was submitted. No refund, just replacement. DO NOT BUY! Save your money and buy off Temu.. at least their customer service is better.
March 12, 2025
Reply from nurecover.com
Hi there,
Sorry for the trouble regarding the steamer issue you experienced.
I’ll personally handle your case from here so we can properly review what happened and work toward a resolution. Please keep an eye out for my email within 24–48 hours, as I’ll be reaching out to gather a few details and assist you further.
Warm regards,
Glen
Reply from nurecover.com
Hi there,
Sorry for the trouble regarding the machine not lasting as expected. That’s definitely not the experience we want you to have.
I’ll handle your case personally so we can get this sorted. Please keep an eye out for my email within 24–48 hours so we can look into a proper resolution for you.
Warm regards,
Glen
Reply from nurecover.com
Hi there,
Sorry to hear about the steamer issue, especially after it working well for over a year—that’s definitely frustrating.
I’ll personally look into this and help get it sorted. Please keep an eye out for my email within the next 24–48 hours with the next steps.
Warm regards,
Glen
Customer service
Customer service! Maybelle was so great to interact with. Very professional and timely.
Also, the quality of your product is outstanding. The results I have received thus far are amazing, especially how much my sleep has improved!
January 6, 2026
Reply from nurecover.com
Hi there,
Thank you so much for the kind words! We’re really happy to hear that you had a great experience with Maybelle—I’ll be sure to pass your feedback along to her.
It’s also wonderful to know the product has been helping with your sleep. That kind of result is exactly what we hope for. Thanks again for sharing your experience with us. 😊
Terrible customer service, low quality product.
The product is pretty low quality, could purchase the same exact thing for much cheaper on Amazon. Heater broke within the first few weeks and dealing with customer service was a nightmare.
March 12, 2025
Reply from nurecover.com
Hi there,
Sorry for the trouble regarding the heater and your overall experience.
I’ll handle your case personally from here so we can work toward a proper resolution. Please keep an eye out for my email within the next 24–48 hours, where I’ll reach out to assist you further.
Warm regards,
Glen
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