Nuscents Reviews 

362
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the wonderful quality of the wax melts, noting that the scents are powerful, amazing, and long-lasting across various product lines. Many people are also very happy with the customer experience, mentioning that ordering is straightforward and the fulfillment and dispatch processes are consistently quick. However, some customers also noted concerns about the scent strength, with a few people reporting that their melts had little to no smell, or that the fragrance did not stay noticeable for long periods. Additionally, a small number of individuals expressed dissatisfaction regarding product condition, mentioning receiving items that were old, damaged, or had air bubbles. Some reviewers also suggested that the company stop discontinuing certain popular items, such as the 100g bars, and wished for older scent variations to return.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the wax melts feature incredible long-lasting... See more

Quality

Clients share positive opinions on quality, consistently highlighting the incredible, long-lasting scents and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting super fast turnaround... See more

Order

People report positive experiences with order, highlighting long-term loyalty and reliable service. Reviewers... See more

Service

Consumers find service to be consistently excellent and reliable across multiple orders. People appreciate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive been ordering here for a couple of years and never been dissapointed! Very fast delivery and the wax melts last for ages, they always smell amazing and the parma violet is my absolute favourite! T... See more

Company replied

Rated 5 out of 5 stars

I love this site,it offers a great variety of lovely fragrances which change all the time. Really strong throws and massive bars so they are great value, especially with the frequent offers and loyalt... See more

Rated 5 out of 5 stars

These wax melts are very highly scented and the choice of aromas is huge.....there's something to suit everyone. Ordering is easy and delivery is very quick, especially compared to other companies. Th... See more

Rated 5 out of 5 stars

Hundreds of scents available, so something for every nose, of the few I've tried so far the scent throw has been good and lasts for ages. Bonus that they offer cruelty free perfume dupes too, I bough... See more


Company details

  1. Cosmetics Store
  2. Candle Store

Written by the company

If it's fragranced, we love it and live it. We produce wax melts, candles, Eau De Parfum, soaps and other cosmetic & home fragrance products in the UK. We strive to offer value for money, proudly creating a lean and efficient business operation so as to produce the UK's best value wax melts from any private VAT registered Ltd Co without removing cost from our product. Our designer inspired Eau De Parfum have been curated over the course of four years, produced and sold both retail and wholesale, with a constant development on scent - we strive to have the closest match possible, with good strength and silage, at a fraction of the cost. All our cosmetics adhere to UK cosmetics regulation and are produced in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(362)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

WARNING. DONT WASTE YOUR MONEY PLEASE READ REVIEWS THERE NOT LIEING

WARNING.. READ REVIEWS BEFORE ORDERING im so angry £40 wasted my 1st and last order with nuscents i dont no how they can get away with selling these they have no scent what so ever ordered because my sister took a break from her wax melts whilst she was moving house so thought id order from this company im so so gutted that I did my sisters fill the whole house iv just recieved these so called wax melts and there that weak you cant even smell them in there packaging bought 4 of the jadore as thats my fav that I buy from my sister which is so so strong and these off nascent have no scent at all like literally 0 im so angry there most definitely cheap oil fragrances as someone else has written in there review my sister uses 10% fragrance as nuscents apparently do so there rather lieing or using extremely cheap cheap fragrance oil just dont waste your money i honestly want to cry £40 iv lost thats way too much money for wax melts to have no smell at all just trust all these bad reviews because they are not lieing I wish to god I read them before ordering iv ordered many wax melts from different company's and these are hands down without a shadow of a doubt the worst iv ever used I dont no how they csn get away with it take my advice and always go to a small buisness who care about there customers and there quality of there products and not just money grabbing and scamming people I bought all my regular scents that I buy from my sister and hers smell so strong and beautiful then iv got these cheap nasty skinny with no smell wax melts off this company that are not letting off any smell at all (and yes im burning the jadore so iv given it chance to disappoint me further) i want my money back im disgusted and so angry its unbelievable!!! And also there old and damaged all habe air bubbles and scratches in them and some not in dirty packaging and in christmas stock so selling old damaged stock as new with no fragrance absolutely been conned

February 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Brilliant service every time and I am…

Brilliant service every time and I am so pleased you brought back the old XL wax melt. The other ones were nice and still smelled but as an arthritis sufferer I haven't found another wax melt which is both easy to use and lasts long. Keep up the good work

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous range and quality

Hundreds of scents available, so something for every nose, of the few I've tried so far the scent throw has been good and lasts for ages. Bonus that they offer cruelty free perfume dupes too, I bought the "Lost Cherry" inspired fragrance and it's gorgeous.
Excellent communication regarding status of orders and swift delivery, items securely packaged, all in all a great company with exceptional customer service. Happy to recommend.

December 10, 2025
Unprompted review
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Rated 1 out of 5 stars

Very disappointed

Very disappointed, i’ve been ordering for years it’s went downhill since they stopped selling the 100g bars. barely any scent to them even your standard size melts :( unfortunately won’t be ordering again. please do better

December 4, 2025
Unprompted review
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Reply from Nuscents

EDIT 8TH DECEMBER 2025

********

After clarification of customer details from Trustpilot, we can confirm just two orders placed by this customer - the first on 28th September 2023, the second on 1st December 2024. No further orders have been made by this customer or to their home address.

We changed our products in June 2025, with increased strength. Customer hasn't ordered these new products, and we can confirm also never ordered our smaller sized products during those initial orders.

This review is therefore both false and misleading.

********

Hi Trinity,

We're sorry to read you won't be ordering again. Our new branded wax melts contain 10% fragrance as opposed to an average of 8.6% fragrance in the older products, but can take a little longer to melt due to them being slightly thicker - the increase in percentage was to mitigate issues, knowing this would be the case. Our wax melts like heat and can take a little longer to get going than other waxes. Fragrance versions rarely change (suppliers can close down, etc) and our production methods haven't changed in six years of business.

We've asked Trustpilot for more details as to who you are as we cannot find somebody with the name Trinity within our system with orders pre and post the product changes, not to disregard your comments, but we'd love for customers to reach out privately as we're usually better placed to resolve local performance issues and have huge success in helping genuine customers who reach out.

With our 50g standard wax melts being similar dimensions/thickness to their predecessor, the percentage increase would mean marginal performance improvements if anything, and not "downhill". We dispute this particular like for like suggestion for this reason.

In spite of increased custom over the past six months with the new product, we have plans to reintroduce our original XL Wax Melts in the new year as part of our range plan, and we're sorry you won't be part of that journey.

Thanks for your custom through time, we're disappointed to read our new improved products aren't to your liking.

Rated 5 out of 5 stars

Fragrances are devine tried a few…

Fragrances are devine tried a few others but not happy at all,Fragrance doesn't last.

November 16, 2025
Unprompted review
Nuscents logo

Reply from Nuscents

Thank you for your review, we appreciate your support and feedback. Please reach out to us if you ever have any issues with our products. Have a wonderful evening ❤️

Rated 5 out of 5 stars

Love all the scents my favourite is the…

Love all the scents my favourite is the pine one for Christmas time. Really good and can actually smell them unlike some other companies

November 9, 2025
Unprompted review
Nuscents logo

Reply from Nuscents

Thank you for your review Jenna, we appreciate your support and feedback. Please reach out to us if you ever have any issues with our products. Have a wonderful evening ❤️

Rated 5 out of 5 stars

Excellent service

Super fast delivery and the wax melts are a good size with a very varied aromas

October 23, 2025
Unprompted review
Nuscents logo

Reply from Nuscents

Thank you for your review Lynn, we appreciate your support and feedback. Please reach out to us if you ever have any issues with our products. Have a wonderful evening ❤️

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Rated 2 out of 5 stars

first and last time i would order i…

first and last time i would order i normally order else where and always happy but thought i’d try a new company for something different these wax melts have little to no smell atall i put 2 in different rooms had a very slight smell which i could only smell for about a hour the usual company i order from lasts all day amd the whole house smells lovely i will definitely be sticking with them i don’t recommend this company for wax melts

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great value for money

Ive been ordering here for a couple of years and never been dissapointed! Very fast delivery and the wax melts last for ages, they always smell amazing and the parma violet is my absolute favourite! This recent order is my first in a while and the service is still excellent! Very happy with my purchase! Thank you.

October 18, 2025
Unprompted review
Nuscents logo

Reply from Nuscents

Thank you for your review Shawna, we appreciate your support and feedback. Please reach out to us if you ever have any issues with our products. Have a wonderful evening ❤️

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Rated 5 out of 5 stars

Great prices and delivery

Great prices and delivery. The waxes smell wonderful and I've already ordered my second lot. My favourite is Black Cherry which is mouth watering

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great products and excellent service

Great products and excellent service! Order arrived quickly and kept up to date with dispatch and delivery. I recently went back to reorder the mademoiselle room spray (because it smells AMAZING) and they were out of stock. I messaged asking when they were due back in, had a really fast response and they were restocked later that day 😊 I even got an email advising of the restock at the time I was advised the would be back online. Couldn’t be happier.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I'm a fairly new Nuscents customer, and I have been very impressed so far.
There is a huge range of scents to choose from in their wax melts, and the ones I have tried so far all smell amazing.
Their website is easy to navigate and place an order, there are really good offers available across the website, and the dispatch of my orders has been amazingly speedy.
A happy customer. Would recommend.

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

Smell amazing

No problems from ordering to receiving my order,wax melts smell amazing,really happy with them,will definitely order from here again.

August 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Waxes are great

I used to buy my waxes from a friend who run her own shop but sadly she had to close, so in came google and Nuscents I thought I would give them a go and so glad I did.
The scents are excellent some stronger than others but all smell amazing, the prices are excellent.
Ive been ordering for a while now and would not go anywhere else and would highly recommend.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

I have been using Nuscents for a while…

I have been using Nuscents for a while now. These are the best wax melts I have come across! I absolutely love all the laundry scents! I accidentally put the wrong address on my most recent order and nuscents have kindly replaced free of charge even though this was completely my fault! Absolute 1st class customer service!! Many thanks Nuscents!!!

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Been using nuscents for a while now…

Been using nuscents for a while now love the wax melts..have tried different companies but nuscents are the best! Anyone that comes into my house always comments on the smell and how strong they are think I’ve only ever had 1 that I couldn’t smell out of all the orders I’ve received

July 23, 2025
Unprompted review

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