Nuscents Reviews 

362
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the wonderful quality of the wax melts, noting that the scents are powerful, amazing, and long-lasting across various product lines. Many people are also very happy with the customer experience, mentioning that ordering is straightforward and the fulfillment and dispatch processes are consistently quick. However, some customers also noted concerns about the scent strength, with a few people reporting that their melts had little to no smell, or that the fragrance did not stay noticeable for long periods. Additionally, a small number of individuals expressed dissatisfaction regarding product condition, mentioning receiving items that were old, damaged, or had air bubbles. Some reviewers also suggested that the company stop discontinuing certain popular items, such as the 100g bars, and wished for older scent variations to return.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the wax melts feature incredible long-lasting... See more

Quality

Clients share positive opinions on quality, consistently highlighting the incredible, long-lasting scents and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting super fast turnaround... See more

Order

People report positive experiences with order, highlighting long-term loyalty and reliable service. Reviewers... See more

Service

Consumers find service to be consistently excellent and reliable across multiple orders. People appreciate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive been ordering here for a couple of years and never been dissapointed! Very fast delivery and the wax melts last for ages, they always smell amazing and the parma violet is my absolute favourite! T... See more

Company replied

Rated 5 out of 5 stars

I love this site,it offers a great variety of lovely fragrances which change all the time. Really strong throws and massive bars so they are great value, especially with the frequent offers and loyalt... See more

Rated 5 out of 5 stars

These wax melts are very highly scented and the choice of aromas is huge.....there's something to suit everyone. Ordering is easy and delivery is very quick, especially compared to other companies. Th... See more

Rated 5 out of 5 stars

Hundreds of scents available, so something for every nose, of the few I've tried so far the scent throw has been good and lasts for ages. Bonus that they offer cruelty free perfume dupes too, I bough... See more


Company details

  1. Cosmetics Store
  2. Candle Store

Written by the company

If it's fragranced, we love it and live it. We produce wax melts, candles, Eau De Parfum, soaps and other cosmetic & home fragrance products in the UK. We strive to offer value for money, proudly creating a lean and efficient business operation so as to produce the UK's best value wax melts from any private VAT registered Ltd Co without removing cost from our product. Our designer inspired Eau De Parfum have been curated over the course of four years, produced and sold both retail and wholesale, with a constant development on scent - we strive to have the closest match possible, with good strength and silage, at a fraction of the cost. All our cosmetics adhere to UK cosmetics regulation and are produced in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

362 reviews

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No recent history of asking for reviews

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Replied to 40% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(362)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality

Love nuscents wax melts you get so much out the bar for your money
And the smells are delicious and they last
Highly recommend

October 5, 2024
Unprompted review
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Rated 5 out of 5 stars

LUSH❤️

I absolutely love nuscents it's my newest addiction, the quality is out of this world and the burn time is amazing you can reuse as the fragrance last hours and hours.
I would highly recommend them you will not be disappointed

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Best wax melts on the market

I’ve been using Nuscents since I was lucky enough to have found them. For years I only used Yankee Candle, that wa until I bought my first 20FOR20! I haven’t looked back since.
If you haven’t tried these, do yourself a favour and do it, you won’t be disappointed.

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

They smell divine!!!

fantastic products. I love them and started a collection lol. They all smell divine. I have not found one yet that I don't like. I buy the XL bars as they last longer. I have 3 wax melts burners so it means the whole house smells the same. The scents are just strong enough.To me they last longer than yankee candles and are better than other wax melts I've bought online before.I can lit them up a few times before changing them.
Just ordered a few of the Autumn and Christmas collection, can't wait to smell them. Even my husband gets excited now when I receive my parcel. I will order again

September 25, 2024
Unprompted review
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Rated 5 out of 5 stars

Best wax melts and,great value too! These are by far the best melts I've…

These are by far the best melts I've tried! I used to swear by the Yankee melts but now,I'd never use them again. I'm a regular customer , have placed many orders and will continue to do so . My extra favourite scents are Snow Angel and the Poison one but I've loved every one I've had !
It's difficult times at the moment I know but here's hoping things,work out for you and you can carry on doing what you do best !!😊😊

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I’ve just placed my 2 order 😍 I’ve been a scentsy gal for 10 plus years. But due to continuous price increases, I’ve had to shop about and finally settled with Nuscents! I have recommended your brand to family and friends who have all place orders! Such a great product for a small price! Thank you again and don’t stop what use are doing because it is 10/10 👏🏽 xx

September 21, 2024
Unprompted review
Rated 1 out of 5 stars

Smell of BO after a couple of hours!

I ordered a few different wax melts and after a couple of hours burning all of them started to smell of BO, yes BO!! I've no idea why, never experienced it before with any other company's wax melts, i had to bin them all. I'm so disappointed, this was my first order with Nuscents.

September 20, 2024
Unprompted review
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Reply from Nuscents

Hi Suzanne,

Thank you for your review, and I'm sorry you were so disappointed with a body odour smell after two hours as to bin your wax melts.

To quantify things, in 50,000+ customer orders, we've dealt with some common and less common comments as to our product, and try to engage with customers when they're struggling with our product. Not to dispute your comment, but body odour is a brand new one.

I am sorry to read that after two hours, you felt that each wax melt smelled like body odour. Our UK produced wax is made of paraffin, and is almost odourless when heated, but unfragranced paraffin can emit a slight chemically smell when hot, due to the breaking down of hydrocarbons - we've had customers liken this to plastic, which is more accurate given the product. We work with around a tonne of this wax each month, with a bath capable of melting around 500kg at any given time (only five of these exist in the UK), I'm not being sarcastic in saying that we're definitely not desentised to the smell of body odour, it just isn't true of our product and my limited understanding as to what body odour smells of.

I note that you sent an email earlier today as yet unresponded, with the comments above. Unfortunately, as you've now binned your items and they are therefore unable to be retrieved to be returned, for us to pass onto other customers to see if they share your sensation, I feel there is nothing further we can do for you.

Thank you for your order with us.

Kindest Regards,

Daryl
Nuscents Ltd

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Rated 5 out of 5 stars

Stunning fragrance, best wax melts!

This was my second order and I am just as happy as the first. My favourite is the Dove wax melt bar, I'm almost out already!!!

I will not order from anywhere else but this company. Easy to order and quick delivery. Fantastic fragrances and lots to choose from ❤️❤️

September 15, 2024
Unprompted review
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Reply from Nuscents

Hi Emma,

Thank you for your review. We're glad you like White Dove, and that you've enjoyed the shopping process with us. Thank you for supporting our business, it is very much appreciated ❤️❤️ have a lovely weekend.

Rated 5 out of 5 stars

Love everything about Nuscents

Love everything about Nuscents. Wax melts are lovely and last so long. Perfume is excellent. Have recommended to family and friends who have not been disappointed.

September 12, 2024
Unprompted review
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Reply from Nuscents

Hi Lynn,

Thank you for your review and support, and for recommending us to others (that still humbles us, tens of thousands of orders into business). We're glad you like our wax melts as well as our EDP - they're products we have worked hard to come up with, and continue to develop.

Thanks again for your review and support. It is very much appreciated. Have a lovely weekend ❤️❤️

Rated 5 out of 5 stars

Second order of wax bars OMG they smell…

Second order of wax bars OMG they smell amazing & last . Love all the autumn scents🍂🍁 can’t wait for Xmas scents 🎅🏻🤶🏻🎄. Very quick delivery 📦

September 11, 2024
Unprompted review
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Reply from Nuscents

Hi Wendy, thank you for your review and continued support. Christmas is coming, but we're glad you're enjoying Autumn. Our favourite new Autumn one is Autumn Sheets. Thank you again for your support, it doesn't go unappreciated. Have a lovely weekend ❤️❤️

Rated 5 out of 5 stars

Best wax melts ever

Best wax melts ever. Excellent value for money. Always smell amazing. Quick delivery also.

September 11, 2024
Unprompted review
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Reply from Nuscents

Hi Lisa, thank you for your review and support. We are appreciative of this ❤️❤️

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Rated 5 out of 5 stars

Products are fantastic

Products are fantastic! Fast delivery, reliable company not been disappointed with any order

September 11, 2024
Unprompted review
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Reply from Nuscents

Hi Mandi, thank you for your review and continued support ❤️❤️

Rated 5 out of 5 stars

I love these products

I love these products! I’ve got so many different flavours of the XL wax melts, they make my house smell so nice. I also love the whipped soap and the perfumes are lovely, 58 is my favourite. Quick delivery, great value for money and excellent communication. Thank you!

September 10, 2024
Unprompted review
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Reply from Nuscents

Hi Francesca, thank you for your review. 58 is a surprise as it's a less popular one due to being lesser known than some others, but it's a lovely scent all the same - and we're glad you like it.

Thank you for your review and continued support ❤️❤️

Rated 5 out of 5 stars

I have been buying XL wax melts for…

I have been buying XL wax melts for quite some time now. The smells are unbelievable.My favourite is Baby powder and anyone who comes in my house recognises it. The price is brilliant,it is such good value and I will always buy buy from Nuscents .I am housebound and your melts make me one very happy woman. I will be honoured to recommend you. I forgot to say that the delivery order normally arrives in 48 hours.

September 7, 2024
Unprompted review
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Reply from Nuscents

Hi Maureen, thank you for your review, recommendations and continued support. It means a lot, and is humbling. Have a lovely weekend ❤️❤️

Rated 5 out of 5 stars

Oh the smells!!!

Oh the smells! Absolutely divine. Bought wax melts from many companies before but nuscents is the best by miles. I would never buy from another company now.

August 1, 2024
Unprompted review
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Reply from Nuscents

Hi Malc, thank you for your review and continued support. It means a lot, and we're appreciative for it. Have a lovely weekend ❤️❤️

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Rated 5 out of 5 stars

Thanks for my lovely smell at home 💕

Great place to buy your melts... Nice long lasting scent 🥰🥰 Some are stronger than others but all give off a lovely scent... My favourite was by far raspberry and vanilla please bring back 🙏 also in my top choice is est le belle (not sure if got name right) and the purple one clean home and must not forget snow fairy 🥰🥰 Looking forward to this month's order arriving my little treat 💕 communication is great they keep in touch by email and very quick delivery Thank-You!... 😊 5 stars 🌟🌟🌟🌟🌟🤗👍

September 5, 2024
Unprompted review
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Reply from Nuscents

Hi Gemma,

Thank you for your review and continued orders. Raspberry & Vanilla was discontinued because the supplier used at the time we fell out with and then they went bust (honest answer). We've looked for another version, but such is the case with some scents, we want to find the actual version or an improvement as such. It's not forgotten as it had a fair popularity.

Thank you for your review and continued support. It still humbles us when people choose to spend their money with us. Have a lovely weekend ❤️❤️❤️

Rated 5 out of 5 stars

I've tried melts from everywhere and…

I've tried melts from everywhere and always use these ones now there beautiful and strong scented and great value for money..also fast delivery 5*

August 31, 2024
Unprompted review
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Reply from Nuscents

Hi Nicola, thank you for your review. Thank you too for your support ❤️❤️

Rated 5 out of 5 stars

Amazing wax melts

I’ve been buying the wax melts for a long time for my self and friends they are the best on the market with out a doubt, I have my favourites but I have tried new ones, they are the strongest wax melts we’ve ever had you have a customer for as long as your business is going 10/10

August 29, 2024
Unprompted review
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Reply from Nuscents

Hi Angela, thank you for your review and support. We're glad you are getting the results required to suggest they're the best on the market. Thank you also for your support, it means an awful lot ❤️❤️

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