Nuscents Reviews 

362
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the wonderful quality of the wax melts, noting that the scents are powerful, amazing, and long-lasting across various product lines. Many people are also very happy with the customer experience, mentioning that ordering is straightforward and the fulfillment and dispatch processes are consistently quick. However, some customers also noted concerns about the scent strength, with a few people reporting that their melts had little to no smell, or that the fragrance did not stay noticeable for long periods. Additionally, a small number of individuals expressed dissatisfaction regarding product condition, mentioning receiving items that were old, damaged, or had air bubbles. Some reviewers also suggested that the company stop discontinuing certain popular items, such as the 100g bars, and wished for older scent variations to return.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the wax melts feature incredible long-lasting... See more

Quality

Clients share positive opinions on quality, consistently highlighting the incredible, long-lasting scents and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting super fast turnaround... See more

Order

People report positive experiences with order, highlighting long-term loyalty and reliable service. Reviewers... See more

Service

Consumers find service to be consistently excellent and reliable across multiple orders. People appreciate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive been ordering here for a couple of years and never been dissapointed! Very fast delivery and the wax melts last for ages, they always smell amazing and the parma violet is my absolute favourite! T... See more

Company replied

Rated 5 out of 5 stars

I love this site,it offers a great variety of lovely fragrances which change all the time. Really strong throws and massive bars so they are great value, especially with the frequent offers and loyalt... See more

Rated 5 out of 5 stars

These wax melts are very highly scented and the choice of aromas is huge.....there's something to suit everyone. Ordering is easy and delivery is very quick, especially compared to other companies. Th... See more

Rated 5 out of 5 stars

Hundreds of scents available, so something for every nose, of the few I've tried so far the scent throw has been good and lasts for ages. Bonus that they offer cruelty free perfume dupes too, I bough... See more


Company details

  1. Cosmetics Store
  2. Candle Store

Written by the company

If it's fragranced, we love it and live it. We produce wax melts, candles, Eau De Parfum, soaps and other cosmetic & home fragrance products in the UK. We strive to offer value for money, proudly creating a lean and efficient business operation so as to produce the UK's best value wax melts from any private VAT registered Ltd Co without removing cost from our product. Our designer inspired Eau De Parfum have been curated over the course of four years, produced and sold both retail and wholesale, with a constant development on scent - we strive to have the closest match possible, with good strength and silage, at a fraction of the cost. All our cosmetics adhere to UK cosmetics regulation and are produced in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

362 reviews

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No recent history of asking for reviews

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Replied to 40% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(362)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

Nuscents is always my go to for wax…

Nuscents is always my go to for wax melts. Their products are second to none. Have a wide variety of different sizes and scents of wax melts, edp, room sprays etc. Fast delivery and products are always packed with love and care x

March 31, 2024
Unprompted review
Rated 5 out of 5 stars

Best wax melts I have ever bought

Best wax melts I have ever bought! I always buy the XL ones and they last me ages and I've ordered a couple of times from Nuscents now and will always order from here I even recommend them to my friends and family, I've also bought them as Xmas and birthday gifts in the past for people. The frosted eucalyptus is my favourite I always buy 2 when I order my favourite scent ever! And always fast delivery.

March 31, 2024
Unprompted review
Rated 5 out of 5 stars

This is a great company

This is a great company. I absolutely adore the products (especially the fruity/ clean smelling wax melts). Service is excellent, really quick, and they communicate at every stage so you know what’s happening with your order. Think I’m a little bit addicted to the ‘Passionfruit Martini’ and ‘Aussie Shampoo’ melts!

March 4, 2024
Unprompted review
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Rated 5 out of 5 stars

Customer service is amazing

Customer service is amazing. Products were packaged and sent so quickly and I recieved them within a few days which is brilliant. The wax melts smell beautiful and the size of them are amazing for the price. Definitely reccomend this company.

March 31, 2024
Unprompted review
Rated 5 out of 5 stars

THE BEST PRODUCTS OUT THERE!

THE BEST PRODUCTS OUT THERE!! Backed up by exceptional customer service and a very speedy dispatch time! I have yet to come across a scent I’ve not loved! They are all nice and strong and last for ages too! You won’t be disappointed if you buy from Nuscents 🤩

March 31, 2024
Unprompted review
Rated 2 out of 5 stars

Ordered first time and wasn’t a small…

Ordered first time and wasn’t a small order either ordered 8 XL wax bars 3 small snap pots to tests the scents & a room & linen spray have to say the spray is amazing and lasts for ages but I’m a bit disappointed with the wax snap bars as I have tested 4 different ones so far and they don’t smell what they say they are they just smell like hot wax only ordered as seen so many positive reviews on here but also seen a few about the same hot wax smell so I will be back to buying off my original wax melt company

February 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! This was my first order and I am literally over the moon with my purchase. So looking forward to trying out all the scents-I bought 14 so will take me a while! Delivery was overnight-impressed is an understatement. Thank you Nuscents-you now have 1 more customer that will most definitely be returning. x

September 27, 2023
Unprompted review
Rated 1 out of 5 stars

Nope!!

Prompt & well packaged. But the XL bars do not smell or are very faint. I bought a few thinking it was just my imagination but it wasn’t. Will be buying from elsewhere. Don't waste your money.

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely scent and excellent experience.

I received the Jasmine &Patchouli room and linen perfume spray and I absolutely love it, I have just put another order for the wax slabs in the same scent and I can’t wait for it to arrive, the company has my full support and I will be passing my great experience with Nuscents onto my friends and family. Well done Nuscents you’ve just made me a very happy lady,

July 2, 2023
Unprompted review
Rated 5 out of 5 stars

I order from Nuscents every payday and…

I order from Nuscents every payday and I am never disappointed!!! Great customer service, always kept up to date and arrives so fast. And in a plain box so I can pretend to my husband it is something for work rather than more wax melts!!!

July 5, 2023
Unprompted review
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Rated 5 out of 5 stars

You won’t be disappointed

I’ve ordered from Nuscents many times now and so happy with every order. XL Snap Bars are my thing and I love ordering old favourites but throwing a new one in the mix to try now and again. The scents are exactly as described and fill the whole house. Hopefully they’ll never discontinue Misrule as that’s what drew me to them to start with! If you’re not sure then I would urge you to try Nuscents and I know you won’t be disappointed 🤗

June 26, 2023
Unprompted review
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Rated 5 out of 5 stars

Really good

Really good , fast delivery even though I made a mistake and put the wrong address which was corrected for me with no fuss , great packaging with a free perfume what more could you want , the wax melts are fab they smell amazing and are huge 😀 ill defo be ordering more thanks

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Company

Amazing Company! Amazing 100g Wax Snap Bars ! Amazing Packaging! Amazing Customer Service to 👏 Only discovered this company in last few weeks but iv around 100 wax snap bars now already 🤣 That's how good they are 🥰 I'm a fussy wax melter and i like strong scents and this company has not disappointed me,Would highly recommend them to any wax lover, You won't be disappointed, My favourite wax scent so far is Frosted Eucalyptus it's a stunningly strong fragrance u gotta try it folks 😍

May 31, 2023
Unprompted review

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