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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great price and order arrived well within time quoted. Unfortunately, several of the slabs arrived broken, but this was resolved straight away and replacements were received quickly. Overall very ha... See more
Company replied
Nustone have small example Patios using all the different types of paving that they sell. It was invaluable to compare them side by side. Helped us make our minds up.
Company replied
Nustone manager VISHAL always brilliant in dealing with my company Utos group Limited whenever we need paving slabs. From quotation to placing an order and delivery, he's very good in updating. Abov... See more
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Company details
About Nustone Patios Ltd
Written by the company
Visit Our Website
Frequently Asked Questions
Delivery Information
Damages Policy
Contact Us
With over 20 years of experience in supplying high-quality Natural Stone and Porcelain Paving all across the UK, we take pride in offering you the best experience possible so you can rest assured that when you choose Nustone, you’re dealing with professionals.
Start Browsing Today!
FREE* Home Delivery! 🚚
Price Match Promise
We won’t be beaten on price, so if you’ve had a cheaper quote for the same product, we can match it!
If there is anything we can do to help, please don’t hesitate to contact us. We would be happy to hear from you.
📞 01206 700 599
💻 support@nustone.co.uk
🔍 www.nustone.co.uk
Better Patios. Better Prices.
Contact info
Dobbies Lane, Marks Tey, CO6 1EP, Essex, United Kingdom
- 01206 700 599
- support@nustone.co.uk
- nustone.co.uk
4.1
Great
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Amazing experience
Amazing experience, using them since start of the year,no problem flawless. Collection discount is the best.
May 23, 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Valued Customer,
Thank you for the 5-Star review!
It is wonderful to know that we made a positive impression. Feedback like this inspire the team to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Happy to order free sample
Happy to order free sample, loved their collection. Cant wait to receive it and make a decision to purchase. Thanks to Lidiya who helped me to chose the right product.
May 23, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Parv,
Thank you for the 5-star review!
We are really pleased to hear you had a positive experience, and Lidiya is delighted to know her efforts made a difference.
We hope you like the sample. Please don’t hesitate to get in touch if you have any questions—we would be more than happy to help you finalise your decision.
Kind Regards,
The Nustone Team.
Absolutely useless company - no stock.
Absolutely useless company. Order placed on 10th May, and delivery shown as 4-8 days.
Had the same excuses as everyone else posting poor reviews… “containers stuck in the port”. I have to chase numerous times a day for an update, and even then they can’t give me one. The latest excuse is because I had a note to call me when delivery is due so I can take delivery, it delayed the dispatch. It seems every time you chase they give you a slightly positive update to make you feel something is happening, when in reality, they have no idea!
I am now being told it should be with me Thursday or Friday next week. Which will be close to 3 week. Completely unacceptable.
UPDATE YOUR WEBSITE! You are selling products that you don’t have stock of!
I have notified them that if I do not get a delivery date confirmed Tuesday, I will be cancelling the order. Then the nightmare of trying to get a refund.
AVOID!
May 22, 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Ollie,
Thank you for taking the time to share your feedback. Whilst we are disappointed to read your review, we would like to take the opportunity to clarify a few points.
Your order was placed on 10th May and delivered on 27th May, which was only slightly beyond the originally advertised timeframe, including the additional access checks required for delivery. Whilst we understand your frustration regarding the waiting period, we would like to clarify that the product itself was received within the expected timeframe.
You contacted us to highlight the urgency of your order, which we appreciated and took seriously. However, before dispatching, the delivery instructions provided at the time of placing the order required additional access checks with our delivery partner. As each pallet carries significant weight, these checks are necessary to ensure the delivery can be completed safely and successfully, helping avoid failed deliveries or access issues on the day.
We understand that this additional process contributed to delays and appreciate that this may have been frustrating. Throughout the process, our team remained available via phone, email, and live chat to provide updates and assist with any questions.
We value all feedback as it helps us improve our communication and customer experience, and we have noted your comments. Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
The Nustone Team.
Run away from this company
Run away from this company. I purchased porcelain tiles, grout and primer slurry on 05/04/2026 after seeing such positive reviews and very competitive prices. I was told it would take 4-8 days to be delivered. It took 25 days for the order to be delivered after numerous phone calls and emails.
Eventually it was delivered on 30/04/2026. On arrival, there were 2 broken tiles and the grout I received was expired. I emailed them on 31/04/2026 explaining the situation and I was told to use the broken tiles as offcuts. I then informed them about the expired grout and was told this would be investigated and I sent pictures showing of the expired grout. I then had to call multiple times to follow this up and when I called on 11/05/2026 I was asked to provided numerous amounts evidence this includes; photos of the date, and I was also asked to open the tub and take pictures then I was told to open the pack. I was told I would receive a full refund for the expired grout within 7-10 days. Up until now I still have not received a refund for the expired grout.
This has caused me massive inconvenience and huge delay in my project. Very disappointing customer service and would not recommend.
April 5, 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Daniel,
Thank you for taking the time to share your feedback.
Firstly, we sincerely apologise for the inconvenience caused throughout this process. Unforeseen delays during transit impacted the delivery timeline of your order. Whilst these circumstances were outside of our control, we remained available throughout the process to respond to any correspondence and provide support where possible.
The additional images requested for the grout, including the product date and packaging, were required as part of the supplier verification process and were not intended to cause any inconvenience. We are sorry if this process felt lengthy or difficult from your perspective.
We would also like to confirm that the refund was processed within the timeframe advised, and we hope you have now received this in your PayPal account.
We value all customer feedback as it helps us review and improve our processes and communication. Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
The Nustone Team.
A shocking experience from start to…
A shocking experience from start to finish. I spent over £5,000 with Nustone based on their advertised stock levels, yet over a month later, I still don't have my full order.
The issues started immediately:
The Access Lie: It took 3 weeks just to get a partial delivery because Nustone insisted a large wagon couldn't access my property. This is a former farm where I just built a house; tractors, trailers, and heavy delivery wagons come and go daily. Despite explaining this, they forced me to accept a curbside delivery because my builders were facing tight deadlines. When the driver finally arrived, he parked on the road, asked "Where is the access issue?", and drove right in without a single problem.
The Missing Stock: It has been over 4 weeks since that initial delivery. After four failed attempts to contact them, they finally called to tell me the remaining items are actually out of stock and it will be "a while."
Zero Communication: When I asked to cancel the remainder of the order, the representative said she’d check if she could source them quicker and promised a callback twice. Surprise, surprise—no callback.
To top it all off, a significant number of slabs in the packs I did receive are broken. False stock levels, misleading information, nonexistent communication, and damaged goods. Avoid this company.
And no doubt there will be some boring reply under this from them.
May 18, 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Mark,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet expectations however, we would like to take the opportunity to clarify a few points.
Regarding the delivery arrangements, access assessments are carried out based on the information available at the time and in accordance with our delivery partners' operational requirements. These checks are in place to help ensure deliveries can be completed safely and successfully. We appreciate that site conditions can sometimes differ from the initial assessment, and understand your frustration when the eventual delivery was completed without issue.
We also aim to keep our stock information as accurate as possible however, on this occasion there were delays affecting incoming stock availability for part of your order, which unfortunately led to delays and uncertainty regarding the remaining materials.
We hope our recent follow-up call helped provide further clarity regarding the issues raised. We can also confirm that the refund has now been processed following the update to your payment details, as the original payment method had expired.
We appreciate all customer feedback as it helps us identify areas where communication and service can continue to improve.
Kind Regards,
The Nustone Team.
Jennifer who took my prefer was very…
Jennifer who took my prefer was very helpful pleasant and professional
May 21, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi James,
Thank you for the 5-star review!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Jennifer, comments like this inspire us to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
DO NOT USE THIS COMPANY
Do not use this company because once you place your order and money is taken, you’ll have no idea when it will arrive. You can call customer support as I have done daily this week and spoken to a different person each time, no one can tell you anything or calls you back with any kind of update. In contrast to the large number of reviews mentioning Jennifer, I spoke to a different t person everyday. It’s a joke. I ordered slabs of sandstone 2 weeks ago on May 6th. The website promises delivery between 4-8 days. I have called daily this week and put my own deadline of this Friday for delivery and requested a refund if this couldn’t be met. We have a bank holiday and I wanted to lay them this weekend. But I still have no idea what’s happening. Don’t go with this company. I have just read other reviews and others say they have had to take legal action to process a refund. I wish I had read #trustpilot before buying. As of today 21/5 I have just called and spoken to 3 people as was put on hold for the first two calls and had to ring off. NuSTone admited the slabs had not been in stock and were stuck at a port. They have no idea when they will arrive. I have asked for a refund and a letter in writing acknowledging it. How they are currently operate is against The Trade Descriptions Act. Anyone with a similar problem should contact their local Trading Standards and or pursue through the small claims court. Choose another company- I am still unsure if I will receive the refund.
May 20, 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Lucy,
Thank you for taking the time to share your feedback. We completely understand why this experience has been disappointing, especially when you had planned work around the expected delivery dates.
The delay with the order was caused by unforeseen transit issues, and we were not given a confirmed arrival date. While our team remained available and did their best to answer questions, we appreciate that without a definite update this would have felt like you were not getting clear answers.
We did try to reach back out once updated information became available, although we understand that by that point it may already have been too late.
We can confirm your refund has now been processed within our standard timelines.
If there is anything further we can help with, please contact our team on our phone lines and we will be happy to assist.
Kind Regards,
The Nustone Team.
Phoned my order to Nustone for Ceramic…
Phoned my order to Nustone for Ceramic Paving Slabs. found staff very helpful, order confirmed by email. Kept informed throughout, Pallet delivered as arranged with no damage. Every slab individually wrapped, impressive. I have found Nustone well organised and the staff professional. Robert.
May 18, 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Valued Customer,
Thank you for the 5-Star review!
It is wonderful to know that we made a positive impression. Feedback like this inspire the team to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Terrible experience
Would strongly advise others to read recent reviews before ordering from Nustone.
We placed an order for patio slabs after being advised delivery would be within 10 working days. After ordering, we were then informed delivery would take significantly longer than originally stated, so we requested to cancel the order.
We were advised that refunds take 5–10 working days to process. Despite multiple follow-up calls for updates, we repeatedly received the same response that the matter had been passed to the finance team. At the time of writing, we are still waiting for the return of approximately £1000 and are now having to pursue the matter through our bank.
Communication and customer service throughout this process have been extremely poor and very frustrating.
Update: after again being assured over the phone that the refund would be processed that day, nothing was received. Following further calls, we were then told there were “technical issues” and that it could take another week.
At this stage, after weeks of delays and repeated assurances, we have lost confidence in the company’s ability to process refunds in a timely and transparent manner.
We have now commenced a chargeback through our bank.
Very disappointing experience.
April 30, 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Customer,
Thank you for taking time to share the feedback.
We are sorry to hear about your experience and understand the frustration caused in relation to the delivery expectations and subsequent refund process.
At the time of ordering, delivery timeframes are provided as estimated working day ranges, as outlined at checkout and in our order confirmation. In some cases, delays can occur due to stock being in transit or supplier scheduling, and where this happens we aim to offer suitable alternatives where possible.
We can see that this refund has now been resolved via the relevant payment provider, and the matter is considered closed on our side.
We take customer feedback seriously and is used to continually review and improve both communication and service levels.
Kind Regards,
The Nustone Team.
2 x the large paving slabs located at…
2 x the large paving slabs located at the bottom of pallets were completely smashed upon delivery. Nustone refused to give refund or replacement. They state it is their internal policy if the loss is less than 5%, I should bear the loss. I now have a patio with a corner missing paving slab. Very unhappy customer.
May 15, 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Juli,
Thank you for taking the time to leave your feedback.
While we take great pride in the policies we have in place to support our customers as fairly as possible, we appreciate that this was not reflected in your experience.
We have been unable to locate any order details using the information available through this review. We had also reached out through the platform requesting any order-related information so we could investigate this further and see whether we could offer any additional assistance, however we did not receive a response.
We would still like the opportunity to look into this for you, so if you require any further assistance, please contact our customer service team and we will be happy to review this with you.
Kind Regards,
The Nustone Team.
Good delivery communication from…
Good delivery communication from Jennifer. Delivery guy brought the pallet down our very steep drive.
April 21, 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Nigel,
Thank you for the positive feedback!
Providing great service is always our top priority, it is a real pleasure to hear your experience reflected that. Jennifer is pleased to know her support made a positive impact.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Horrendous service
We ordered patio slabs advertised with an 8–10 working day delivery timeframe, which we planned our project around. By working day 10 it became clear the items had not even been dispatched. When we contacted the company, we were told the delivery times were only estimates — something that was not clearly made obvious at the point of sale.
Due to the lack of clarity and ongoing delays, we cancelled the order and requested a refund. We were told this would take 5–10 working days.
From that point onwards, we had to repeatedly chase for updates. Despite multiple phone calls, we were given no clear progress, only repeated assurances that it was being “looked into” or “chased with finance”. Each promised timeframe passed without action.
We were then told there were “technical issues” causing further delays, extending the refund process by another week.
At this stage, we have had no option but to raise a chargeback with our bank to recover the £900 owed.
The lack of communication, shifting deadlines, and repeated failure to process a refund within their own stated timeframes is unacceptable. This has caused significant stress and disruption. I would strongly advise others to avoid this company.
DISHONEST, MISLEADING, UNDERHAND should be their slogan.
April 30, 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Customer.
Thank you for taking the time to leave your feedback.
We are sorry to hear about your experience and understand your concerns regarding delivery expectations and the refund process.
Our delivery timeframes are provided as estimates at the point of order, and while we aim to meet these wherever possible, stock availability and supply chain factors can occasionally result in delays. Where this occurs, we aim to offer alternative options when available.
We can see that this refund has now been resolved via the relevant payment provider, and the matter is considered closed on our side.
We appreciate your feedback and are sorry that the experience did not meet expectations.
Kind Regards,
The Nustone Team.
Vishal was a top man
Vishal was a top man. Sorted me some Brazilian Black at short notice for our rear patio. Great quality, super prompt. Nothing but good to say. Big recommend 👍🏾
May 16, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Dan,
Thanks so much for the positive feedback and recommendation.
Great to hear that Vishal was a real help, he truly is a gem. Providing the best prices and great service is exactly what we aim for.
We look forward to working with you again soon.
Kind Regards,
The Nustone Team.
Great service received and working…
Great service received from an Chrizzele and working through products to help best understand.
May 15, 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Valued Customer,
Thank you for the positive feedback!
Providing great service is always our top priority, it is a real pleasure to hear your experience reflected that. Chrizzele is pleased to know her support made a positive impact.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Avoid avoid avoid
Avoid avoid avoid. Con artists!!! Take money no item in stock and do not return money!!! Hard to contact bank to retrieve money after numerous emails about a refund being on its way and not arriving
April 19, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Leanne,
Thank you for your feedback.
We are sorry to hear that your experience did not meet expectations.
While we always aim to meet the stated delivery window, this can sometimes be affected by supply chain factors outside our control. In this case, this led to delays and uncertainty regarding a confirmed delivery date.
Regarding the refund, once the dispute was raised it was promptly accepted from our side and processed accordingly. Refund times can also vary depending on banking providers and processing procedures.
We appreciate all customer feedback, as it helps us identify areas where communication and service can continue to improve.
Kind Regards,
The Nustone Team.
Hi placed an order totay JENNIFER was…
Hi placed an order totay JENNIFER was very helpful and guided me through tithe process
May 13, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi John,
Thank you for the 5-Star review!
We are pleased to hear that you are happy with the overall experience. It is great to know that Jennifer was able to support you throughout.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Excellent customer service from Nustone
Excellent customer service from Jennifer and the tech team at Nustone. We needed some advice re the treatment of our slate patio slabs. Jennifer and the tech team organised for some sample products to be sent to us via a specialist company. These have worked a treat. Definitely above and beyond from the Nustone team, and much appreciated.
April 20, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Felicity,
Thank you for the 5-Star review!
We are so pleased to hear that you had a positive experience. After-sales service is something we take pride in, and we strive to help all our customers care for their patios without any hassle. We are delighted that we were able to meet your expectations.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
If I could have left no stars I would!
If I could have left no stars I would!
DO NOT ORDER FROM HERE THEIR CUSTOMER SERVICE IS APPALLING.
We ordered from this awful company on 18/04/2026 received an email stating they had our order and would be dispatched within 5-8 working days and we would hear from the delivery company. Didn’t hear anything by the 24/04/2026 so gave a quick call to check and was told it had been dispatched and should hear from the delivery company on the Monday. Low and behold nothing so again rang to chase it up, to be told sorry it has not been dispatched the porcelain tiles we have in stock are damaged you need to wait another week for them to be delivered to our depot then we can dispatch to you. We politely declined this and were told we’d receive a refund within 5-10 working days. We are now on working day number 11, still no refund and being told we have to wait another 2-3 working days for it. There is no communication in this company as they will all tell you different things to keep you happy when in reality you want the truth a your money back.
A company who is happy to take the money but not return it over 1k down. Will we get this refund? Most likely not
April 18, 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Customer,
Thank you for taking the time to leave a review.
We are sorry to hear about your experience and understand the frustration caused.
We aim to keep our stock information as accurate as possible however, on this occasion, there was an unexpected delay with incoming stock held in transit, which unfortunately led to the delay. Whilst we were constantly available on our phone lines all 7 days to answer calls and provide the information available.
Once the cancellation was requested, it was acknowledged and confirmed promptly. We understand that you have since confirmed receipt of your refund last week, and we hope our follow-up call helped improve the situation, even if it did not completely change the experience.
Should you ever consider giving us another chance, we would welcome the opportunity to serve you better.
Kind Regards,
The Nustone Team.
Order adjusted with ease
I needed an order adjusted. Jennifer helped me in an efficient and friendly manner. Could not have done better.
May 9, 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Valued Customer,
Thank you for the positive feedback!
Providing great service is always our top priority, it is a real pleasure to hear your experience reflected that. Jennifer is pleased to know her support made a positive impact.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Great price and order arrived well…
Great price and order arrived well within time quoted.
Unfortunately, several of the slabs arrived broken, but this was resolved straight away and replacements were received quickly. Overall very happy!
May 7, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Karen,
Thank you for the 5-Star review!
We are so pleased to hear that tou had a positive experience. After sales service is something which we take pride in and help all our customers to fulfill their patios without any hassle and we are glad that we could meet your expectations.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
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