We decided to use Nustone as their website shows great examples and also a colleague recommended them. We went to visit the showroom for ideas. After measuring up at home and making our choice, Prade... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great price and order arrived well within time quoted. Unfortunately, several of the slabs arrived broken, but this was resolved straight away and replacements were received quickly. Overall very ha... See more
Company replied
Nustone have small example Patios using all the different types of paving that they sell. It was invaluable to compare them side by side. Helped us make our minds up.
Company replied
Nustone manager VISHAL always brilliant in dealing with my company Utos group Limited whenever we need paving slabs. From quotation to placing an order and delivery, he's very good in updating. Abov... See more
Company replied
Company details
About Nustone Patios Ltd
Written by the company
Visit Our Website
Frequently Asked Questions
Delivery Information
Damages Policy
Contact Us
With over 20 years of experience in supplying high-quality Natural Stone and Porcelain Paving all across the UK, we take pride in offering you the best experience possible so you can rest assured that when you choose Nustone, you’re dealing with professionals.
Start Browsing Today!
FREE* Home Delivery! 🚚
Price Match Promise
We won’t be beaten on price, so if you’ve had a cheaper quote for the same product, we can match it!
If there is anything we can do to help, please don’t hesitate to contact us. We would be happy to hear from you.
📞 01206 700 599
💻 support@nustone.co.uk
🔍 www.nustone.co.uk
Better Patios. Better Prices.
Contact info
Dobbies Lane, Marks Tey, CO6 1EP, Essex, United Kingdom
- 01206 700 599
- support@nustone.co.uk
- nustone.co.uk
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New Customer
Recently had to deal with this business and I would highly recommend excellent customer service Juliet was amazing in helping me to get my order together thank you
March 19, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi,
Thank you for the positive feedback!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Juliet, comments like this inspire the team to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Thanks Lidiya for helping with our…
Thanks Lidiya for helping with our order requirements
March 4, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi All Clear Services,
Thank you for the wonderful feedback and recommendation!
We are glad to hear that Lidiya was able to assist you effectively, and she is delighted that her support made a difference.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
We purchased their outdoor planters
We purchased their outdoor planters, the first issue was paint peeling, after a lengthy exchange of emails they replaced these items that were less than 12 months old. Now the planters are falling apart, these were made out of a manmade material and fibre glass. We have gone back to Nustone who tell us that outdoor products are not guaranteed. These items are less than 12 months old. They state that their terms and conditions are on their website, somewhere. This company is not a reputable supplier.
March 19, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Ian,
Thank you for sharing the feedback. We are sorry to hear that your experience did not meet the expectations.
Our outdoor planters are designed to be durable, but their condition and lifespan can vary depending on environmental exposure, positioning, and maintenance over time. We provide guidance to help customers care for their products and preserve their appearance as long as possible.
We appreciate the opportunity to learn from this feedback, which helps us continue improving both our products and the information we provide to our customers.
Kind Regards,
The Nustone Team.
Good service
The staff were very helpful the materials are exactly as we wanted and arrived on the day we booked
March 9, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Dave,
Thank you for the positive review!
It is wonderful to know that you had a great experience with us. Feedback like this inspires the team to maintain the high standards we aim for every day.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
First contact with Nustone patios Ltd
First contact with Nustone patios Ltd. Hopefully the delivery is as easy as the ordering experience. Very efficient, friendly staff. I spoke with Jennifer who kept me informed throughout the ordering process and successfully arranged a delivery date for my patio slabs
March 16, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Kevin,
Thank you for your wonderful review!
We are pleased to hear that Jennifer provided the level of service we always aim for and that you are happy with the product. Your kind words have been shared with her, and she is delighted to know her efforts were appreciated.
Wishing you good luck with patio project, we look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Vishal is amazing!!
Vishal is amazing!!! Excellent communication and sort all of our Nustone orders out without fail
Cheers 🫡
March 16, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Michael,
Thank you for the fantastic review!
We are so pleased to hear that Vishal was able to provide the service we always aim for. Your kind comments have been shared with him, and he is delighted to know his efforts were appreciated.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Ordered a few times from nu stone now &…
Ordered a few times from nu stone now & every time I can not fault the service from ordering to delivery & a follow up courtesy call what u thought was a nice touch. Can I make a special mention to JULIET for her assistance on my most recent order thank you
March 16, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Kyle,
Thank you for your wonderful review.
We are pleased to hear that Juliet provided the level of service we always aim for and that you are happy with the product. Your kind words have been shared with her, and she is delighted to know her efforts were appreciated.
Wishing you good luck with patio project, we look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
5 - Star Customer Service Experience for me
From the customer service to the product. All round 5 star. I really appreciate the help and efficiency from the team especially Pradeep.
Will be using again.
March 16, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi James,
Thank you for your 5-star review. We are delighted to hear you had an oustanding experience with both our products and customer service.
It is especially great to know Pradeep was able to assist you efficiently, we have passed on this feedback.
We look forward to working with you again in the future.
Kind Regards,
The Nustone Team.
Excellent customer service
Excellent customer service. Quick replies, good price and good quality
March 13, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Camila,
Thank you for the positive feedback. Wer ae pleased to hear you were happy with the service, pricing, and quality provided.
Your comments are greatly appreciated and motivate us to maintain our standards.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Good slabs and quick delivery
March 9, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Michael,
Thank you for the 5-Star review.
It is wonderful to know that we made a positive impression, feedback like this inspire us to keep delivering the best service.
We look forward to assisting you again on your next project.
Kind Regards,
The Nustone Team.
Amazing
Amazing service received as always. Excellent merchandise and fantastic delivery. I deal with Vishal on a regular basis and he’s incredible I would highly recommend
March 11, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Louis,
Thank you for your continued support and for sharing this positive experience.
We are delighted to know that you are consistently happy with both the products and service. Vishal is pleased to hear this kind feedback.
We look forward to assisting you again on your next project.
Kind Regards,
The Nustone Team.
Brought 2 crates of slabs
Brought 2 crates of slabs, very easy to place order and delivery company rang several days later and were able to give me a choice of days to have delivered. No damaged slabs.
March 5, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi E Smith,
Thank you for the 5-Star review.
We are glad to hear the ordering process was straightforward and that delivery was arranged smoothly. It is great to know your order arrived in perfect condition as well.
We appreciate the support and hope to work with you again in the future.
Kind Regards,
The Nustone Team.
Very handy service everyone there was…
Very handy service everyone there was very helpful, Pradeep went above and beyond to make sure everything ran smoothly. Would definitely recommend and will use again
March 11, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Paul,
Thank you for the positive feedback. We are really pleased to hear that you had a great experience with us.
We are especially glad Pradeep could go the extra mile, your comments have passed on to him.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
We had a very positive experience with…
We had a very positive experience with Nustone. The service was excellent, and I would particularly like to thank Jennifer for her support.
She was extremely helpful, responsive, and patient with all the questions and requests I had. Jennifer took the time to explain everything clearly and made sure I had the information I needed to make the right decision.
It’s always reassuring to deal with someone who genuinely cares about helping customers. Thank you again for the great service!
March 10, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Maryna,
Thank you for the kind review. We are delighted to hear you had a positive experience with us.
It is great to know that Jennifer was able to support you throughout and provide the information you needed. We have shared this feedback with her.
We appreciate the support and look forward to working with you again.
Kind Regards,
The Nustone Team.
AVOID
I strongly advise anyone considering using Nustone to avoid. After an extremely frustrating 3 months process awaiting a refund for slabs that they said were in stock and never came we have finally received the refund - but only after numerous calls, emails and weeks of waiting. Their communication was poor, and they did not respect the timeline. save yourself the stress and avoid this company at all costs.
December 12, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Natasha,
Thank you for taking the time to share your feedback.
We are genuinely sorry to hear about the frustration caused during your experience.
While we always strive to provide accurate lead times, unexpected stock and supply chain issues can sometimes occur.
We were unable to locate your order details from the information provided in this review, but we want to assure you that most of our stock is now up to date. We acknowledge the delay in processing your refund and appreciate you confirming that the refund was received once the issues were resolved.
If you would like further assistance, please contact our customer service team, and we will be happy to review the matter and provide support.
Kind Regards,
The Nustone Team.
“Really great experience with this…
“Really great experience with this paving supplier. The materials are top quality and the whole process was smooth and straightforward. Vishal, the manager, went above and beyond to make sure we were looked after and that our order was sorted quickly. Fantastic customer service – I’ll definitely be using them again!”
March 9, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Daniel,
Thank you for the wonderful feedback. We are really pleased to hear you had a great experience and that everything went smoothly from start to finish.
It is especially great to know Vishal was able to support and ensure everything was handled efficiently. We will be sure to pass on these kind words.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Item arrive damaged
Item arrive damaged, due to work commitments I was unable to open the pallet until a few weeks after delivery. 1 slab smashed another 4 slabs badly chipped on the face. Used them due to there reviews on social media, but my local supply is far better with customer satisfaction. Never again poor company
March 4, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Darren,
Thank you for taking the time to share your feedback.
We are genuinely disappointed to see your review. At the time of your order, we provided a price match and ensured you received the best deal available. All communications clearly outlined the delivery timelines, and the damages reported were within the tolerance limits specified.
We did make attempts to reach out to discuss this matter further, but unfortunately were unable to get in touch. If you would like to review this with us, please contact our customer service team and we will be happy to assist.
We take all feedback seriously and continually strive to provide a reliable and transparent service for all our customers.
Kind Regards,
The Nustone Team.
2 months with no stone and no refund
2 months with no stone and no refund. Nustone were quick at answering the phone and emails - otherwise I'd only give one star. I paid for two packs of sandstone on 15th December. I chased for a delivery date but none was forthcoming. (They eventually said there was a problem with the stock in their yard and more was arriving by ship.) By 2nd January I was still chasing and the builder couldn't wait any longer, so I arranged to cancel the order for a refund. Further weeks of chasing followed - they said they had trouble with their payment system but I even gave my bank details. The refund finally arrived on 20th February. And instead of any financial compensation they only offered a sealing or cleaning product, neither of which I need.
February 2, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Greg,
Thank you for taking the time to share your feedback. We always aim to remain available for our customers, even when conversations are difficult, so it is appreciated that you acknowledged the responsiveness from the team.
We are sorry to hear about the experience and understand the frustration caused by the delay with the order and the time taken for the refund.
At the time of purchase, the order was still within our advertised delivery timeframe. The delay occurred as the stock replenishment was in transit, which unfortunately meant we were unable to provide a confirmed delivery date any sooner. We completely understand that you were unable to wait further while the shipment was arriving.
The refund was processed as soon as the internal payment system issue was sorted. We also understand that the accessories offered as a gesture of goodwill were not helpful in your situation.
Should you ever consider giving us another chance, we would welcome the opportunity to serve you better.
Kind Regards,
The Nustone Team.
Don't trust the 5-10 day delivery.
We've used Nustone twice. First time was fine. Second time, for two pallets of slabs, we couldn't get a confirmation of delivery date only "you're still within our 5 - 10 workings days". It turned out the slabs were still on a ship in the Thames estuary and couldn't be delivered by when our contractor's needed them. We cancelled the order on 14 Jan 2026 and received an email confirming this and that our money would be refunded. It was finally refunded on 13 Feb after many phone calls in which I was told they'd check with accounts and get back to me. They never did. The refund appeared the day after I lodged a complaint with Barclaycard. Check the other reviews - ours was not a one-off experience.
1 March '26 - after Nustone's response. They are very creative in their account. On 14 Jan I had an email from them confirming order cancellation and that a refund would follow. About 10 days later I had a call to say the slabs were in and did I want them - so obviously they'd had no intention to refund at that point. We all know that a merchant can process a refund quickly if they want. Eventually, after many 'phone calls, I did raise a complaint with Barclaycard and, coincidence or not, the refund appeared in less than 48 hours. In this era of Trustpilot etc, one has to wonder who at Nustone is dim enough to think that delaying a refund is good for business. As I said above, this is not a one-off, just scroll through the other reviews.
January 14, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Bob,
Thank you for taking the time to share your feedback.
We are pleased that your first experience with us went well, though we regret that your second order did not meet expectations.
At the time of purchase, the order remained within our advertised delivery timeframe. The delay was due to stock replenishment being in transit, which unfortunately meant we were unable to provide a confirmed delivery date earlier. As soon as the shipment arrived and the stock became available, we contacted you to arrange delivery; however, by that stage you had understandably made alternative arrangements.
With regard to the refund, this was processed from our side, and we did not receive any notification from your bank. While we appreciate it may have felt delayed, we proactively notified you once the refund had been processed.
We take all customer feedback seriously and continually review our processes to improve stock visibility and communication.
Should you ever consider giving us another chance, we would welcome the opportunity to serve you better.
Kind Regards,
The Nustone Team.
Great slabs and excellent service.
We ordered sawn mint indian sandstone slabs (900 x 600) for a customer. They were very pleased with the slabs.
The service from Harry was outstanding. He guided us through every step of the ordering and delivery process. He was friendly, helpful and informative. Thank you.
October 15, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi James,
Thank you for the fantastic review!
We are so pleased to hear that Harry was able to provide the service we always aim for. Your kind comments have been shared with him, and he is delighted to know his efforts were appreciated.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.